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Entry Level Call Center Jobs in Milwaukee, WI (NOW HIRING)

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Entry Level Call Center information

See Milwaukee, WI salary details

$10

$17

$24

How much do entry level call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level call center in Milwaukee, WI is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.94 per hour, depending on experience, location, and employer.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

Can I get an entry level call center job with no experience?

Entry level call center jobs typically do not require prior experience, making them accessible to applicants new to customer service roles. Basic skills such as communication, computer literacy, and a positive attitude are often sufficient, and training is usually provided on the job.

How do I become an entry level call center agent with no experience?

To become an entry level call center agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; applying to companies that hire entry-level candidates is also recommended.

Which entry level call centers pay the most?

Entry level call center positions typically offer higher pay in industries such as technology, finance, and healthcare, where specialized knowledge or certifications can lead to increased wages. Companies with larger customer service operations or those that require bilingual skills often pay more than standard roles. Factors like location, company size, and the complexity of the support provided also influence pay rates for entry level call center jobs.
More about Entry Level Call Center jobs

What are the most commonly searched types of Call Center jobs in Milwaukee, WI?

The most popular types of Call Center jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Entry Level Call Center jobs?

Cities near Milwaukee, WI with the most Entry Level Call Center job openings:

Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Milwaukee, WI as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,707 per year, or $17.6 per hour.

Customer Support Associate

Crisis Prevention Institute

Grafton, WI • On-site

$19 - $20/hr

Other

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we've helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It's a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

  • Make a difference through your work - You'll be proud to tell your family and friends about what you do.
  • Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership.
  • Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Customer Support Associate is a critical, entry-level role within the Customer Care team that delivers fast and accurate service to CPI's Customers and Certified Instructors (CIs) via multiple channels. The Customer Support Associate's emphasis is on delivering "effortless" customer experiences and the highest levels of first contact resolution (FCR).
This position will provide complete responses to relatively routine telephone inquiries and requests quickly and effectively to resolve issues. The Customer Support Associate will acquire and demonstrate competence by leveraging CPI's Customer Relationship Management (CRM) system and Customer Support's Knowledge Management System (KMS). This role will demonstrate a thorough knowledge of CPI's programs, events, policies and procedures, and payment card industry (PCI) compliance standards.

What You Get To Do Everyday:

  • Provide complete and accurate responses to inbound telephone calls.
  • Deliver quick and effective resolution to routine issues.
  • Enter and scan State Tax Exemption certificates.
  • Process event registrations and product orders, including kit shipments.
  • Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.
  • As appropriate, generate leads and offers to register CIs in NCI Renewal events.
  • Offer suggestions to improve the customer experience, organizational growth, and operational efficiency.
  • Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.
  • Perform other position-related duties as assigned.

You Need to Have:

  • High School Diploma or GED
  • One year or more of work experience in customer service
  • Ability to learn and work with multiple customer-facing technologies and systems
  • Ability to learn and utilize technical learning
  • Ability to prioritize time management skills efficiently
  • Ability to work in a collaborative environment
  • Customer focused
  • Strong analytical and problem-solving skills, with attention to detail
  • Excellent verbal and written communication and effective listening skills

What we would love to see:
  • Two years or more of work experience in a call center environment
  • Experience working with Microsoft products, including Outlook, Word, Excel, PowerPoint, and Teams
  • Experience working with a client relationship management (CRM) system
  • Associate or bachelor's degree
  • Proficient in Spanish or French

What We Offer:

  • 1st shift; Monday-Friday
  • $19.00 - $20.00/Hour based on experience, plus potential for an hourly increase after the successful completion of 90 days of employment
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexualorientation, gender, gender identity, or expression (including against any individual that is transitioning, hastransitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical ormental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, orany other basis prohibited by applicable federal, state, or local law. The Company will consider foremployment qualified applicants with criminal histories in a manner consistent with local and federalrequirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement,promotion, transfer, training, compensation, benefits, employee activities, and general treatment duringemployment.

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