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Call Center Manager Jobs in Milwaukee, WI (NOW HIRING)

Talentuition

Be Seen First

Call Center Manager Needed with Great Benefits!

Milwaukee, WI · On-site

$75K - $88K/yr

Unlike other Call Center Manager jobs, you will be given the support, resources, and autonomy you require to run an effective call center. Our team members stay with the company because we encourage ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

UW Credit Union

Call Center Representative

Milwaukee, WI · On-site

$20.50/hr

Call Center Specialist Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6166 Location : City Wauwatosa Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · Hybrid

$20.50/hr

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · On-site

$20.50/hr

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · Hybrid

$20.50/hr

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Milwaukee, WI

Call Center Manager information

See Milwaukee, WI salary details

$29.1K

$62.9K

$107.9K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Milwaukee, WI is $62,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $73,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Milwaukee, WI?

The most popular types of Call Center jobs in Milwaukee, WI are:

What are popular job titles related to Call Center Manager jobs in Milwaukee, WI?

For Call Center Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Milwaukee, WI look for?

The top searched job categories for Call Center Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Call Center Manager jobs?

Cities near Milwaukee, WI with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 13% Part Time, and 11% Contract. Highlights an 89% In-person, 2% Hybrid, and 9% Remote job distribution, with an average salary of $62,892 per year, or $30.2 per hour.

Call Center Manager Needed with Great Benefits!

Talentuition

Milwaukee, WI • On-site

$75K - $88K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

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Job description

A growing, locally owned HVAC, plumbing, and electrical home services company is seeking a Call Center Manager to join the team in our Waukesha County location. Every job our company installs, services, or sells starts with a phone call your team answers. Our revenue depends upon the success of our call center employees, and the success of the call center is contingent upon you. This is a floor job — you'll be in the building, on the floor, in the calls. If you're looking for a dashboard-from-home role, this isn't it. Unlike other Call Center Manager jobs, you will be given the support, resources, and autonomy you require to run an effective call center. Our team members stay with the company because we encourage internal growth in every department, and this role has the potential for real leadership. We are seeking serious individuals looking for a long-term role within our organization. With that commitment, we invest in you and your future.


Primary Responsibilities Include:

  • Take ownership of daily booked jobs and booking-rate targets across all service departments. Monitor performance in real time and intervene the same day when pace falls behind.
  • Lead from the floor by demonstrating daily physical presence with the team, live call monitoring, side-by-side coaching, and real-time support on escalations.
  • Recruit continuously. Always keep an active candidate pipeline, interview and hire booking agents, and run a structured onboarding plan that brings new agents to standard within 45 days.
  • Own scheduling and coverage so phones are answered at standard across business hours, evenings, and seasonal surges.
  • Set and enforce call-quality standards including greeting, discovery, booking discipline, arrival-window accuracy, and customer communication.
  • Build and run an agent performance scorecard covering bookings, conversion, and quality, reviewed with each agent weekly.
  • Manage the brand ambassador who supports lead-generation programs inside a national home-improvement retailer.
  • Coordinate handoff between in-store leads and call center booking so no lead waits.


Successful Candidate Must Have:

  • At least 21 years of age
  • High school diploma or equivalent
  • 3+ years managing an inbound/outbound contact center or high-volume booking/scheduling team (home services, healthcare, insurance, hospitality, or similar).
  • Demonstrated on-site, floor-leadership management style with direct agent coaching experience.
  • Track record of personally recruiting, hiring, ramping, and exiting agents when necessary.
  • Hands-on fluency with contact-center platforms, call recording/QA tools, and performance dashboards. Ability to build and run reporting without waiting on others.
  • Comfortable reading campaign data, discussing lead sources and cost-per-booked-job, and contributing to agency-led marketing meetings.
  • Clear written communicator, disciplined about documentation, follow-through, and delivering commitments on time.
  • Retail lead-generation, brand-ambassador, or field-marketing program experience is preferred.


What We Offer:

  • $75,000–$88,000 Base Depending on Experience + a Monthly Performance Bonus up to $12,000/Year Tied to Daily Booking Performance — $87K–$100K Realistic First Year Earnings
  • Medical, Dental & Vision Insurance Options
  • 401(k) with Company Match
  • Paid Vacation & Paid Holidays
  • Paid Continuing Education & Professional Development


*Send a resume and a short note answering one question: what's a number you moved in a call center, and exactly what did you do to move it?