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Call Center Manager Jobs in Appleton, WI (NOW HIRING)

Mypath

Call Center Specialist

Green Bay, WI · On-site +1

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... and Management teams - is that person you? Additional Information MyPath and its Operating ...

MyPath

Call Center Specialist

Green Bay, WI · On-site

$16.25 - $20.50/hr

The Call Center is an innovative way to provide excellent support and customer service to our ... and Management teams - is that person you? Additional Information MyPath and its Operating ...

MDS Communications

Call Center Associate

Oshkosh, WI

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Agent

Oshkosh, WI

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

MDS Communications

Call Center Sales Agent

Oshkosh, WI

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

MDS Communications

Call Center Sales Rep

Oshkosh, WI

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

greenbaypackers

Retail Call Center Associate

Green Bay, WI

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Appleton, WI

Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Appleton, WI? The most popular types of Call Center jobs in Appleton, WI are:
What are popular job titles related to Call Center Manager jobs in Appleton, WI? For Call Center Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Appleton, WI look for? The top searched job categories for Call Center Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Call Center Manager jobs? Cities near Appleton, WI with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Appleton, WI as of July 2026, with employment types broken down into 2% Locum Tenens, 77% Full Time, and 21% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.
Call Center Specialist

Call Center Specialist

Mypath

Green Bay, WI • On-site, Remote

$16.25 - $20.50/hr

Part-time

Posted 7 days ago

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.


Overview

Are you ready for a NEW & EXCITING opportunity? HIL is looking for a Part-Time Call Center Specialist to join the Call Center Specialist Team. The Call Center is an innovative way to provide excellent support and customer service to our Direct Support Professional (DSP) teams and will provide the first point of contact for DSP's after typical business hours.


The Call Center is available from 5pm to 8am during the week and 24 hours on the
weekends.

The Call Center Specialists will demonstrate proficiency in the following:

  • HIL Policies, Procedures, and Practices

  • Efficient navigation of company systems and technology to provide the appropriate responses to DSP callers needing support or guidance.

  • Providing resolutions that maintain compliance with regulatory, contractual, and company requirements.

  • Providing training and support to Direct Care Professionals to enhance their confidence and strengthen our workforce.

This is a remote (in Wisconsin) position requiring a home office. Hours are second or third shift and every other weekend. We are looking for confident candidates to join the team in this innovative way to make a difference in the lives of the people we support as well as our DSP and Management teams - is that person you?

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.


MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.


Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.


Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

  • Passion

  • Accountability

  • Teamwork

  • Openness

  • Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.

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