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Call Center Manager Jobs in Appleton, WI (NOW HIRING)

Worthington Enterprises

Administrative Assistant

Chilton, WI · On-site

$18.50 - $25/hr

Answers and routes incoming telephone calls and accepts overflow calls from the call center. Manages mail, deliveries, general correspondence, and other front office activities. Maintains the ...

H&R Block

Block Advisors Client Service Professional

Manawa, WI · On-site

$14.25 - $18/hr

You'll manage client scheduling, support daily office operations, and work alongside a team of tax ... Previous experience in hospitality, call center, customer service or medical industries * Previous ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Appleton, WI

Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Appleton, WI?

The most popular types of Call Center jobs in Appleton, WI are:

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What cities near Appleton, WI are hiring for Call Center Manager jobs?

Cities near Appleton, WI with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.

Customer Service Representative

Appleton, WI • On-site

John Birch Society Inc
Non-Profits • 51 - 200 employees
Learn more about John Birch Society Incexternal

$15.25 - $20.75/hr

Full-time

Re-posted 21 days ago

Job description

Description:

Title: Customer Services Representative


Classification: Non-exempt 


Department: Customer Services


Position summary: To assist all staff, and customers. in order to enhance growth. Customer Services Representatives are the liaison between our company and its current and potential customers and members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.


Essential Functions:

· Clerical support for all companies (reception, data entry, filing, correspondence, bank deposits, billing, receipting, mail distribution, reporting,) 

· Customer Services for all companies including problem/resolution 

· Managing large amounts of inbound and outbound calls in a timely manner

· Identify customers’ needs, clarify information, research issues and providing solutions

· Seize opportunities to upsell products when they arise

· Build sustainable relationships and engage customers by going the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Attend educational seminars as needed to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets



Requirements:
  1. Computer Literacy
  2. Phone and email etiquette
  3. Friendly demeanor
  4. Conservative Values
  5. Customer Service Experience