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Call Center Manager Jobs in Appleton, WI (NOW HIRING)

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team.

Worthington Enterprises

Administrative Assistant

Chilton, WI · On-site

$18.50 - $25/hr

Answers and routes incoming telephone calls and accepts overflow calls from the call center. Manages mail, deliveries, general correspondence, and other front office activities. Maintains the ...

Worthington Enterprises

Administrative Assistant

Chilton, WI · On-site

$18.50 - $25/hr

Answers and routes incoming telephone calls and accepts overflow calls from the call center. Manages mail, deliveries, general correspondence, and other front office activities. Maintains the ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI · On-site

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we putYou1st ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental Group

Dentist - DDS / DMD

Ashwaubenon, WI · On-site

$200 - $300/hr

R2026-006748This opening is a lead dentist role, Managing Clinical Director.At Aspen Dental, we put ... call center, learning and development, plus so much more\*Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI · On-site

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Alta Resources

PH HR Admin/Recruiter

Neenah, WI · On-site

Consults with hiring managers that the best candidates are selected for the needs of each ... At least six months of Human Resources experience required, preferably in the Call Center industry.

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Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Appleton, WI?

The most popular types of Call Center jobs in Appleton, WI are:

What are popular job titles related to Call Center Manager jobs in Appleton, WI?

For Call Center Manager jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Appleton, WI look for?

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.

Contracts Manager

EDCi

Appleton, WI • On-site, Remote

$86K - $116K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

⬅ Back to Career Opportunities
Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi's business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi's business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

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