ZipRecruiter

Log In

1

Call Center Manager Jobs in Appleton, WI (NOW HIRING)

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Summit BHC

PRN Intake Coordinator

Green Bay, WI · On-site

$17.50 - $23.75/hr

The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily ... Provides additional coverage for the Call Center Team - e.g. answers phones, completes call center ...

ThedaCare

Customer Service Representative

Appleton, WI · On-site

$15.25 - $20.75/hr

The Customer Service Representative performs first level customer service through an inbound call center. Manages a high volume of inbound phone calls and resolves customer requests in a timely ...

Global Channel Management, Inc.

Tech support

Neenah, WI · On-site

$13/hr

Company Description Global Channel Management is a technology company that specializes in various ... Call Center experience preferred. * High school diploma or equivalent. * Bilingual: French/French ...

MDS Communications

Entry Level Fundraiser

Oshkosh, WI · On-site

$15 - $16/hr

The opportunity to transition to working from home after you have established yourself in the call center. The opportunity to advance to management positions, Inbound Donor Services positions, as ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

next page

Showing results 1-20

All JobsCall Center Manager JobsCall Center Manager Jobs in Appleton, WI

Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Appleton, WI? The most popular types of Call Center jobs in Appleton, WI are:
What are popular job titles related to Call Center Manager jobs in Appleton, WI? For Call Center Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Appleton, WI look for? The top searched job categories for Call Center Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Call Center Manager jobs? Cities near Appleton, WI with the most Call Center Manager job openings:
Call Center Manager jobs near you
Test Center Administrator (PT)

Test Center Administrator (PT)

prometric

Ashwaubenon, WI • On-site

$12.75 - $15.25/hr

Other

Vision, Retirement, PTO

Posted 18 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

423rd of 437 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Ashwaubenon, WI

TEST CENTER ADDRESS:      1525 Park Pl #400, Ashwaubenon, WI 54304

Please complete this brief questionnaire 

What To Expect On First Day(VIDEO) 

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: 

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time:

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Part Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

What Prometric employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply