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Call Center Manager Jobs in Appleton, WI (NOW HIRING)

AEG

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Takeda Pharmaceuticals

Plasma Center EMT-I

Appleton, WI · On-site

$22.80 - $31.35/hr

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical ...

Biolife LLC

Plasma Center EMT-A

Appleton, WI · On-site

$22.80 - $31.35/hr

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical ...

Global Channel Management, Inc.

Tech support

Neenah, WI · On-site

$13/hr

Company Description Global Channel Management is a technology company that specializes in various ... Call Center experience preferred. * High school diploma or equivalent. * Bilingual: French/French ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

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Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do call center manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Appleton, WI?

The most popular types of Call Center jobs in Appleton, WI are:

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For Call Center Manager jobs in Appleton, WI, the most frequently searched job titles are:

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.

Retail Call Center Associate

Green Bay, WI • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$14.50 - $16/hr

Full-time

Posted 14 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Green Bay Packers Job Posting
JOB SUMMARY: This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. JOB Responsibilities:
  • Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries.
  • Responsible for customer courtesy calls through call-backs or referrals.
  • Responsible for being knowledgeable about the Green Bay Packers and other Lambeau Field businesses, as well as have an awareness of current events of the organization.
  • Responsible for other duties, such as check-in of new merchandise, picking and packing orders if the phones become slow.
  • Responsible for processing gift notes, scanning pick sheets, fulfilment of gift cards and other duties as assigned.
  • Responsible for assisting manager and supervisors with special projects as needed.
Qualifications:
  • Home game weekends and special events are required workdays. Retail store shifts may be necessary for assistance.
  • Position requires flexibility in scheduling. Availability must be at a minimum, 3 days a week including nights and weekends. Hours could range from 8 hours to 35 hours, depending on individual availability and our business needs.
  • Learn how to use Magento and NCR CounterPoint operating systems. Able to be comfortable using designated computer applications, including Word and Excel.
  • Ability to interact easily with customers, and work within time limitations during busy periods.
  • Able to have good communication and organizational skills, as well as legible handwriting.
  • Ability to work as part of a team to achieve Pro Shop goals.
  • Hours will range from 7:45am to 8:00pm, but may vary due to the Packers game schedule.

Supervised by:Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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