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Remote Call Center Manager Jobs in Appleton, WI (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Green Bay, WI · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86.80K - $116.10K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team.

EDCi

Contracts Manager

Appleton, WI · Remote

$91.10K - $121.80K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team.

J. J. Keller

Customer Service Specialist

Neenah, WI · Remote

$23.50/hr

Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am ... call center. Education: * High School Graduate or General Education Degree (GED). Other Skills ...

State of Wisconsin

Revenue Agent Supervisor

Green Bay, WI · On-site +1

$74.05K - $83.22K/yr

Unit supervisors participate in managing the overall work of the bureau, oversee the call center ... Remote Work/Telework: This position is eligible for remote work/telework up to 60%. After ...

Network Health

Quality Assurance Analyst I

Menasha, WI · On-site +1

... call center by monitoring organizational processes, promoting service excellence, and ensuring ... Trends monitoring results and provides feedback to the Manager of Quality Assurance * Compiles ...

Outagamie County

Child Support Specialist

Appleton, WI · On-site +1

$24.21 - $25.69/hr

Application for some remote work to be considered after 6 months in the position, however, this ... Is part of a call center that respectfully communicates and provides direct services to case ...

KUS

Be Seen First

Business Development Manager - Remote Midwest

Green Bay, WI · Remote

$80K - $105K/yr

Combined with the base price of the cost center, Carry out customer quotation, organize and guide ... Project Management and / or Business Development skills and expertise. * Strong analytical skills ...

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Remote Call Center Manager information

See Appleton, WI salary details

$28.8K

$62.3K

$106.8K

How much do remote call center manager jobs pay per year?

As of May 29, 2026, the average yearly pay for remote call center manager in Appleton, WI is $62,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.
More about Remote Call Center Manager jobs
What are the most commonly searched types of Remote Call Center jobs in Appleton, WI? The most popular types of Remote Call Center jobs in Appleton, WI are:
What are popular job titles related to Remote Call Center Manager jobs in Appleton, WI? For Remote Call Center Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Appleton, WI look for? The top searched job categories for Remote Call Center Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Call Center Manager jobs? Cities near Appleton, WI with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Appleton, WI as of May 2026, with employment types broken down into 4% Locum Tenens, 92% Full Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,284 per year, or $29.9 per hour.
Bilingual Contact Center Specialist Remote

Bilingual Contact Center Specialist Remote

Marine Credit Union

Green Bay, WI • Remote

$19/hr

Full-time

Life, PTO

Posted 22 days ago

Job description

***This is a remote/work from home position.***  
Candidate must reside within our footprint (Select areas of the following states: WI, MN, IA, IL or MI)
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.  

*** Starting hourly wage of $19 per hour***
Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily?  If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication. 

Major Duties and Responsibilities:

  • Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
  • Accurately verify members and be on the frontline of fraud prevention.
  • Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
  • Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
  • Assist members with complex problems to provide resolution and provide proper follow up.
  • Provide routine account maintenance and process account transactions per member request.
  • Provide technical support to members for digital banking and online account opening.
  • Educate members on most efficient way to do their business with the credit union.
  • Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
  • Ensure that all credit union members and employee related business are kept in the strictest confidence.

Expectations:

  • Provide exceptional customer service to members and internal staff of the credit union.
  • Be a member advocate by actively listening to members and applying solutions.
  • Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
  • Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
  • Provide timely, complete, and accurate information to members.
  • Achieve daily metrics related to number of members helped through effective time management.
  • Successfully resolve member issues and complaints with one call resolution.
  • Ability to Multi-task while using computer programs
  • Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM

WHY JOIN MARINE CREDIT UNION:

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.

Marine Credit Union is an Equal Opportunity Employer. 

Employment Type: Full-Time

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