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Remote Call Center Quality Assurance Manager Jobs in Appleton, WI

EDCi

Contracts Manager

Appleton, WI · Remote

$91K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... quality of product and service the industry has to offer. EDCi is seeking a highly skilled ...

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... quality of product and service the industry has to offer. EDCi is seeking a highly skilled ...

HMG Careers

Remote Sales Manager

Appleton, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Remote Sales Manager

Green Bay, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Sales Manager Remote

Appleton, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Sales Manager Remote

Green Bay, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Remote Sales Manager

Sherwood, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

HMG Careers

Sales Manager Remote

Sherwood, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... High-quality leads provided with no cold calling friends or family * Flexible scheduling within a ...

SolvOne

Remote Customer Service Representative

Appleton, WI · On-site +1

$18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to ... Regular coaching sessions, review of your quality and performance metrics, and recognition for a ...

SolvOne

Remote Customer Service Representative

Appleton, WI · Remote

$18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to ... Regular coaching sessions, review of your quality and performance metrics, and recognition for a ...

Talkiatry

Remote Therapist - Wisconsin

Green Bay, WI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ... Comfort managing a consistent outpatient caseload * Strong clinical judgment, communication skills ...

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Remote Call Center Quality Assurance Manager information

See Appleton, WI salary details

$37.1K

$115.2K

$174.7K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote call center quality assurance manager in Appleton, WI is $115,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.

What are popular job titles related to Remote Call Center Quality Assurance Manager jobs in Appleton, WI?

For Remote Call Center Quality Assurance Manager jobs in Appleton, WI, the most frequently searched job titles are:

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The top searched job categories for Remote Call Center Quality Assurance Manager jobs in Appleton, WI are:

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Cities near Appleton, WI with the most Remote Call Center Quality Assurance Manager job openings:

Remote Call Center Quality Assurance Manager jobs near you

Quality Assurance Program Specialist Senior

State of Wisconsin

Green Bay, WI • On-site, Remote

$74K - $82K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

State Of Wisconsin rating

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

21st of 50 rated states

Job description

Introduction
The Department of Health Services (DHS), Division of Quality Assurance (DQA) , Bureau of Nurse Home Resident Care (BNHRC) is looking to hire a Quality Assurance Specialist Senior to help ensure Wisconsin residents receive top quality care.
This position:
  • Can work remotely up to 5 days per week but may be required to report to an office location on occasion to complete certain tasks. This schedule may vary based on training or operational need.
  • Will typically work Monday-Friday
  • Can be headquartered at one of our central or regional offices , excluding Rhinelander and Waukesha.
As an employee of the State of Wisconsin, you'll have access to an amazing benefits package , including:
  • 3.5 weeks of vacation, 9 paid holidays and ample sick time ; limitations may apply for leave time usage in the first six months.
  • Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
  • Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
  • Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
  • Well Wisconsin Wellness Program.
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  • Public Service Loan Forgiveness Program employer.

Position Summary
As a Quality Assurance Programs Specialist Senior, you will be responsible for the following duties:
  • Acting as the principal quality assurance specialist for the Facility Reported Incidents (FRIs), processing and assisting with the complaint process.
  • Reviewing and triaging FRIs received from Office of Caregiver Quality and the intake hotline.
  • Reviewing and processing all FRIs in iQIES and alert regional office staff when opened.
  • Utilizing a high degree of independent judgement and communicating effectively, both orally and in writing.
  • Reviewing all survey reports.
  • Planning, developing, and coordinating training for multiple relevant party groups.
  • Interpretating federal and state regulations pertaining to long term care health providers.
  • Facilitating administrative operations of the office.
This position is critical to ensure compliance with the federal performance standards to help meet requirements.
Salary Information
The starting pay is between $36.00 and $39.50 per hour (approximately between $74,800 and $82,100 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 07/03.
Job Details
All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.
For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.
Qualifications
Minimally qualified applicants will have all of the following:
  • Experience working with federal and state long term care provider program regulations, statutes, or administrative rules.
  • Experience communicating, both orally and in writing, to explain policies and procedures, articulate and resolve issues and complaints, and develop materials/correspondence.
  • Experience working with quality assurance and quality improvement techniques and methods.
Well-qualified applicants will also have one or more of the following:
  • Experience developing and presenting educational presentations to diverse audiences.
  • Experience interpreting and applying federal and state requirements for providers.
  • Experience analyzing existing data to develop ad hoc reports to meet the needs of relevant parties.
Your letter of qualifications and resume are limited to 2 pages each. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .
How To Apply
Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.
Helpful Information:
  • Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
  • You may want to save a copy of the job posting for referencing after the deadline.
  • Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
  • Please monitor your email for communications related to this position.
  • Current or former permanent, classified, state employees must complete the online application process to be considered.
  • If viewing through an external site, please apply directly at Wisc.Jobs .
  • For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@dhs.wi.gov .
DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here .
Deadline to Apply
The deadline to apply is August 19th from posting by 11:59 pm.
Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.

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