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Remote Call Center Quality Assurance Manager Jobs

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

Lab systems Remote Call Center duties: * Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

Finity, Inc

Bilingual Call Center Representative

$20/hr

Summarize notes for each call accurately in accordance with Finity's quality assurance procedures ... Manage multiple software interfaces for different wellness programs according to member needs.

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Remote Call Center Quality Assurance Manager information

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$38K

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$179K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.
More about Remote Call Center Quality Assurance Manager jobs
What cities are hiring for Remote Call Center Quality Assurance Manager jobs? Cities with the most Remote Call Center Quality Assurance Manager job openings:
What are the most commonly searched types of Remote Call Center Quality Assurance jobs? The most popular types of Remote Call Center Quality Assurance jobs are:
What states have the most Remote Call Center Quality Assurance Manager jobs? States with the most job openings for Remote Call Center Quality Assurance Manager jobs include:
What job categories do people searching Remote Call Center Quality Assurance Manager jobs look for? The top searched job categories for Remote Call Center Quality Assurance Manager jobs are:
Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 3 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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