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Remote Call Center Quality Assurance Manager Jobs

Mitsui Chemical America

QA Manager

New York, NY · Remote

$88K - $130K/yr

Remote, US Department: QA/RC - Corporate Planning Division Reports To: QA/RC Director Are you ready ... As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate ...

Life Signs

Quality Assurance Manager

Roanoke, TX · Remote

$56 - $62/hr

This full-time, remote position offers an exciting opportunity to ensure the highest standards of ... As a Quality Assurance Manager, you will play a critical role in developing and implementing ...

Concordance Healthcare Solutions

We are seeking a full-time Quality Assurance Manager in any Surgence location or fully remote. The Quality Assurance Manager is a hands-on quality leader and people manager responsible for leading ...

AxisCare

QA Manager

Waco, TX · Remote

Remote Department: Engineering Position Summary The QA Manager leads an assigned portion of the QA team within AxisCare's embedded engineering model. QA engineers and analysts sit within engineering ...

Harris

Quality Assurance Manager

Louisiana, MO · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Indiana, PA · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

AxisCare

QA Manager

Waco, TX · Remote

Remote Department: Engineering Position Summary The QA Manager leads an assigned portion of the QA team within AxisCare's embedded engineering model. QA engineers and analysts sit within engineering ...

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How much do remote call center quality assurance manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Call Center Quality Assurance Managers, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What does a Remote Call Center Quality Assurance Manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are the key skills and qualifications needed to thrive as a Remote Call Center Quality Assurance Manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.
More about Remote Call Center Quality Assurance Manager jobs
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Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Remote Quality Assurance Analyst

Remote Quality Assurance Analyst

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Posted 13 days ago

Hotwire Communications rating

8.2

Company rating: 8.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

15th of 78 rated telecommunications companies

Job description

The Quality Assurance Analyst (QA) is responsible for monitoring the performance quality of our call center associates who deal with our existing and potential customers. The QAA will monitor inbound and outbound calls, chats, and email responses to assess the associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call center quality processes and procedures and making recommendations for enhancements to QA and training materials as needed to enhance the overall Hotwire Communications Concierge service excellence experience.

RESPONSIBILITIES:

  • Participate in the design of call monitoring formats and quality standards.
  • Use quality monitoring data management system to compile and track performance at team and individual levels.
  • Perform call monitoring and provide trend data to the QA Manager and the Leadership team.
  • Assist with coaching call center agents to improve call quality and create an exceptional customer experience.
  • Coordinate and facilitate call calibration sessions for call center leadership staff to maintain consistency and objectivity in scoring and documenting audited customer interactions.
  • Perform QA audits across multiple channels, including inbound/outbound calls, chats, and email.
  • Provide actionable data to various internal support groups as needed.
  • Prepare and analyze internal and external quality reports for management staff review.
  • Participate in the processes for recurring partner requirements, service levels, reporting, change management, quality assurance, and Key Performance Indicators (KPI’s), including formal reporting requirements and meetings.
  • Other duties as required or assigned.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 2-3 years of call center experience with 1 or more years of quality assurance related experience
  • Bachelor’s degree (preferred)
  • A strong understanding of the contact center environment and the role CX & Quality Assurance
  • Working knowledge of Call Center concepts, practices and procedures
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Must embrace company principles and demonstrate understanding of Hotwire’s White Glove culture.
  • Bi-lingual in Spanish a plus

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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