Previous experience in a call center, customer service, or quality assurance role. * Financial or banking experience preferred. * High school diploma or equivalent required; associate or bachelor ...
Previous experience in a call center, customer service, or quality assurance role. * Financial or banking experience preferred. * High school diploma or equivalent required; associate or bachelor ...
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
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Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Our company has grown from providing routine call center services to providing high-level, full ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Contact Center Quality Assurance Analyst
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Contact Center Quality Assurance Analyst
$60K - $80K/yr
Garden City, NY Salary Range - $60,000 - $80,000 The Contact Center Quality Assurance (QA) Analyst ... Analyze customer sentiment, call drivers, and performance data to identify trends, risks, and ...
Call Center Qa information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do call center qa jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for call center qa in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What does a Call Center QA do?
A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.
What are the key skills and qualifications needed to thrive as a Call Center QA?
To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.
What are some common challenges faced by Call Center QA specialists, and how can they be addressed?
Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.
What is the difference between Call Center Qa vs Call Center Agent?
| Aspect | Call Center Qa | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and evaluating agent interactions to ensure quality standards | Handling customer calls, providing information, and resolving issues |
| Required Skills | Quality assessment, communication skills, attention to detail | Customer service, communication, problem-solving |
| Work Environment | Supervisory, quality assurance teams within call centers | Frontline customer service environment |
| Certifications | Quality assurance or customer service certifications often preferred | Customer service training, sometimes certifications like CPR or product-specific training |
In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.
Is call center QA an entry level job?
Call center QA (Quality Assurance) roles are often entry-level positions that require basic communication skills and attention to detail. Some employers may prefer candidates with customer service experience or familiarity with call monitoring tools, but many entry-level roles provide on-the-job training. Advancement typically involves gaining experience and developing skills in call evaluation and feedback processes.
More about Call Center Qa jobs
What cities are hiring for Call Center Qa jobs?
Cities with the most Call Center Qa job openings:
What states have the most Call Center Qa jobs?
States with the most job openings for Call Center Qa jobs include:
What job categories do people searching Call Center Qa jobs look for?
The top searched job categories for Call Center Qa jobs are:
- Virtual Call Center Quality Assurance
- Global Call Center
- Freelance Virtual Call Center Quality Assurance
- Freelance Quality Call Monitoring
- Director Aaa Call Center
- From Home Prayer Call Center
- Outsourcing Call Center
- Temporary Navy Federal Call Center
- Freelance Insurance Call Center
- Remote Inmate Call Monitoring
Quality Assurance Analyst-Customer Service
Fayetteville, NC • On-site
eClercx
Full-time
Posted 8 days ago
Job description
Quality Assurance Analyst-Customer Service
Location: Fayetteville
Type: Full-time
Job Summary
The Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Listen to and evaluate customer service calls using established quality standards and scorecards.
- Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
- Identify strengths and areas for improvement in employee performance.
- Provide detailed feedback and coaching recommendations to supervisors and agents.
- Document quality monitoring results and maintain accurate records.
- Track quality trends and identify recurring service issues or training needs.
- Prepare quality assurance reports and performance summaries for management.
- Work closely with training and operations teams to improve customer service effectiveness.
Eligibility Requirements
- Previous experience in a call center, customer service, or quality assurance role.
- Financial or banking experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong listening and analytical skills.
- Excellent verbal and written communication skills.
- Ability to provide constructive feedback in a professional manner.
- Proficiency with call center software, CRM systems, and Microsoft Office applications.
- Ability to maintain confidentiality and handle sensitive information.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here