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Call Center Qa Jobs in Indiana (NOW HIRING)

Join Parachute

Center Quality Manager

Jeffersonville, IN · On-site

$50K - $55K/yr

Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications. * Collaborate with the Center Director to ...

Join Parachute

Center Quality Manager

Marion, IN · On-site

$50K - $55K/yr

What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...

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Call Center Qa information

See Indiana salary details

$11

$22

$37

How much do call center qa jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center qa in Indiana is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $22.88 per hour, depending on experience, location, and employer.

What does a Call Center QA do?

A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.

What are the key skills and qualifications needed to thrive as a Call Center QA?

To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.

What are some common challenges faced by Call Center QA specialists, and how can they be addressed?

Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.

What is the difference between Call Center Qa vs Call Center Agent?

AspectCall Center QaCall Center Agent
Primary RoleMonitoring and evaluating agent interactions to ensure quality standardsHandling customer calls, providing information, and resolving issues
Required SkillsQuality assessment, communication skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality assurance teams within call centersFrontline customer service environment
CertificationsQuality assurance or customer service certifications often preferredCustomer service training, sometimes certifications like CPR or product-specific training

In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.

Is call center QA an entry level job?

Call center QA (Quality Assurance) roles are often entry-level positions that require basic communication skills and attention to detail. Some employers may prefer candidates with customer service experience or familiarity with call monitoring tools, but many entry-level roles provide on-the-job training. Advancement typically involves gaining experience and developing skills in call evaluation and feedback processes.

What are popular job titles related to Call Center Qa jobs in Indiana?

For Call Center Qa jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Qa jobs in Indiana look for?

The top searched job categories for Call Center Qa jobs in Indiana are:

Call Center Qa jobs near you
Infographic showing various Call Center Qa job openings in Indiana as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,487 per year, or $22.3 per hour.

Center Quality Manager

Join Parachute

Jeffersonville, IN • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Join Parachute rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Center Quality Manager
Department: Center Quality
Employment Type: Full Time
Location: Jeffersonville, IN
Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits
Description
Who We Are
We're building a better way to donate plasma - one that's fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We've grown from 2 to 30+ locations in under 3 years, and we're just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.
What You'll Do
The Center Quality Manager is responsible for managing the implementation and maintenance of quality assurance processes in the Donor Center, collaborating with Corporate Quality Assurance, and reporting to the Regional Performance Manager to ensure compliance with all applicable policies and regulations.
Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits
Travel: 8 weeks of paid training with travel and accommodations provided
Key Responsibilities
  • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP), and regulatory guidelines.
  • Provides advice and consultation to management team members regarding daily quality assurance issues, including donor suitability and product quality.
  • Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications.
  • Collaborate with the Center Director to complete all audit responses, ensuring that all audits are addressed and closed within the required time frame.
  • Ensure the Donor Center is audit-ready at all times.
  • Perform staff observations.
  • Review equipment quality controls and cleanings
  • Release equipment and supplies for use.
  • Ensure that unsuitable product is quarantined and destroyed.
  • Review the maintenance requirements and updates of the Donor Center.
  • Review sample and product shipments.
  • Assist in non-conformance and CAPA reporting, documentation, and investigations as required.
  • Perform other duties as assigned.

Required Qualifications
  • Bachelor's degree in Biological Sciences or a related field, or an equivalent combination of education, training, and experience required.
  • Three (3) years of experience in a cGMP environment with plasma or whole blood experience preferred, or equivalent experience in a clinical or general business setting.
  • Supervisory experience preferred but not required.
  • Proficiency with Microsoft Office Suite (Word, Excel).

Work Environment & Physical Requirements
  • Ability to safely and successfully perform the principal job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to work day and evening hours, weekends, holidays, and extended shifts as needed.
  • Must be able to periodically lift and carry up to 50 lbs.
  • Must be able to sit or stand for extended periods of time.
  • Required to enter an environment (with suitable cold environment outerwear) with a temperature of -40°C for short periods of time.
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Must possess auditory and visual acuity.
  • Frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Why Join Parachute?
  • Competitive compensation with bonus potential
  • Medical, Dental, and Vision insurance
  • Paid time off
  • Company paid holidays
  • Career growth opportunities

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