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Call 811 Jobs in Indiana (NOW HIRING)

AYS

Call center representative

Indianapolis, IN · Remote

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Reliable Comfort

Call Center Representative

Seymour, IN · On-site

$16 - $20/hr

At Reliable Comfort we understand that a Call Center Representative is the first voice/interaction someone might have with our company. We are looking for someone that is excited to deliver ...

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How much do call 811 jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call 811 in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is a Call 811 job?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are popular job titles related to Call 811 jobs in Indiana? For Call 811 jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call 811 jobs in Indiana look for? The top searched job categories for Call 811 jobs in Indiana are:
Call 811 jobs near you
Infographic showing various Call 811 job openings in Indiana as of June 2026, with employment types broken down into 2% Locum Tenens, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.
Damage Prevention Manager

Damage Prevention Manager

NORTHERN LIGHTS SERVICES, INC.

Plainfield, IN

$51K - $69K/yr

Other

Posted 7 days ago

Job description

Description

Position Overview

Northern Lights Locating is seeking a Damage Prevention Manager to lead and advance our damage prevention program supporting telecommunications, power, and utility infrastructure. This leadership role is responsible for driving field excellence, strengthening safety culture, improving locate accuracy, and ensuring full regulatory compliance.

The ideal candidate is a proactive leader with strong field experience in utility locating, a passion for safety, and the ability to implement data-driven strategies that reduce risk and enhance operational performance.

What You’ll Do

Lead & Execute Damage Prevention Strategy

  • Develop, implement, and continuously improve the company’s damage prevention program aligned with industry best practices and regulatory requirements.

  • Establish and track KPIs such as damage rates, locate accuracy, and response times, using data to drive performance improvements.

  • Lead and mentor damage prevention and field teams, fostering accountability, safety, and high performance.

  • Oversee damage investigations, ensuring root cause analysis and proper documentation for clients, regulators, and internal stakeholders.

  • Partner with Risk Management and insurance providers to manage claims and minimize exposure.

  • Identify and implement new technologies (GIS, real-time reporting, advanced locating tools) to enhance operational efficiency.

  • Manage program budgets, optimizing resources for training, tools, and staffing.

Training & Workforce Development

  • Design and deliver training programs covering safe excavation, advanced locating techniques, and 811 compliance.

  • Provide onboarding and ongoing training for employees, subcontractors, and new utility contracts (including telecom, electric, gas, water, and sewer).

  • Promote a strong safety culture through toolbox talks, field coaching, and hands-on training.

  • Ensure all team members meet or exceed industry certifications and qualification standards.

Field Oversight & Compliance

  • Conduct field audits to ensure accuracy in utility locating, marking, and excavation practices.

  • Ensure compliance with OSHA standards, 811 One-Call requirements, and client-specific protocols.

  • Lead response and analysis of utility damage incidents, identifying trends and implementing corrective actions.

  • Support field teams with real-time tools and digital reporting for improved visibility and decision-making.

Client & Industry Engagement

  • Serve as the primary point of contact for clients, contractors, municipalities, and One-Call centers.

  • Build and maintain strong relationships with utility owners, excavators, and regulatory agencies.

  • Represent Northern Lights Locating in industry associations and stay current on legislative and technology advancements.

  • Provide expert guidance on complex or high-risk locating and excavation scenarios.

Reporting & Continuous Improvement

  • Maintain accurate records of training, audits, incidents, and compliance activities.

  • Prepare reports for leadership detailing performance metrics, trends, and recommendations.

  • Use data analytics to proactively identify risks and improve safety and operational outcomes.

  • Ensure documentation meets regulatory and client requirements for audits and claims.

What We’re Looking For

  • Proven experience in damage prevention, utility locating, or related field (telecom and/or electric preferred)

  • Strong leadership and team development skills

  • Deep understanding of 811 One-Call systems, OSHA standards, and utility safety practices

  • Experience with locating technologies (EM locating, GPR, GIS systems)

  • Ability to analyze data and implement process improvements

  • Excellent communication and relationship-building skills

  • Commitment to safety, quality, and continuous improvement

Why Northern Lights Locating?

  • Be part of a growing, safety-driven organization

  • Work with cutting-edge locating technology and innovative solutions

  • Make a direct impact on protecting critical infrastructure

  • Competitive compensation and advancement opportunities

Apply