Previous experience in a call center, customer service, or quality assurance role. * Financial or banking experience preferred. * High school diploma or equivalent required; associate or bachelor ...
Previous experience in a call center, customer service, or quality assurance role. * Financial or banking experience preferred. * High school diploma or equivalent required; associate or bachelor ...
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Quick apply
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Our company has grown from providing routine call center services to providing high-level, full ... virtual contact center environment. * Knowledgeable in Microsoft Office products (Excel, Word ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Our company has grown from providing routine call center services to providing high-level, full ... virtual contact center environment. * Knowledgeable in Microsoft Office products (Excel, Word ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
Manager, Quality Assurance
Manhattan, NY · On-site
Participates in design of call monitoring formats and quality standards Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics Provides project ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Freelance Virtual Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do freelance virtual call center quality assurance jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for freelance virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What is a freelance virtual call center quality assurance specialist?
A Freelance Virtual Call Center Quality Assurance (QA) specialist is an independent professional who evaluates customer service interactions, such as phone calls, chats, or emails, for remote call centers. Their main role is to assess agent performance, ensure compliance with company policies, and identify areas for improvement in customer service delivery. They typically work remotely and may serve multiple clients, providing objective feedback and recommendations based on call monitoring and analysis. Freelance QA specialists help organizations maintain high standards of customer support and improve overall service quality.
What are the key skills and qualifications needed to thrive as a freelance virtual call center quality assurance specialist?
To thrive as a Freelance Virtual Call Center Quality Assurance specialist, you need a solid understanding of customer service principles, call evaluation methodologies, and relevant experience in call center environments. Familiarity with quality monitoring software, CRM systems, and sometimes certifications like COPC or Six Sigma are typically required. Exceptional attention to detail, strong analytical skills, and clear communication are essential soft skills that set top performers apart. These competencies ensure accurate performance assessments, improved service quality, and effective feedback for continuous improvement in remote call center operations.
What are some common challenges faced by freelance virtual call center quality assurance professionals, and how can these be managed?
Freelance Virtual Call Center Quality Assurance professionals often face challenges such as limited access to full call data, coordinating with remote teams across different time zones, and ensuring consistent evaluation standards without direct supervision. To manage these, it's important to establish clear communication channels, use standardized evaluation tools, and regularly calibrate with team leads or agents. Staying organized, documenting feedback clearly, and leveraging collaborative platforms can help ensure that quality standards are maintained while working independently.
What is the difference between Freelance Virtual Call Center Quality Assurance vs Customer Service Representative?
| Aspect | Freelance Virtual Call Center Quality Assurance | Customer Service Representative |
|---|---|---|
| Credentials | Experience in call quality, QA certifications optional | Customer service skills, sometimes specific training or certifications |
| Work Environment | Remote, freelance, flexible hours | Remote or on-site, regular hours depending on employer |
| Industry Usage | Used by call centers to monitor quality | Used by companies to assist customers directly |
| Primary Focus | Monitoring and improving call quality | Assisting customers with inquiries and issues |
Freelance Virtual Call Center Quality Assurance professionals focus on evaluating call quality and ensuring service standards, often working independently. Customer Service Representatives interact directly with customers to resolve issues. While both roles may require communication skills, QA roles emphasize monitoring and analysis, whereas customer service roles prioritize direct support.
More about Freelance Virtual Call Center Quality Assurance jobs
What cities are hiring for Freelance Virtual Call Center Quality Assurance jobs?
Cities with the most Freelance Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Virtual Call Center Quality Assurance jobs?
The most popular types of Virtual Call Center Quality Assurance jobs are:
What states have the most Freelance Virtual Call Center Quality Assurance jobs?
States with the most job openings for Freelance Virtual Call Center Quality Assurance jobs include:
What job categories do people searching Freelance Virtual Call Center Quality Assurance jobs look for?
The top searched job categories for Freelance Virtual Call Center Quality Assurance jobs are:
- Day Shift Expedia Call Center
- Flexible Insurance Call Center
- Freelance Insurance Call Center
- Call Center Workforce Management
- Teen Call Center Representative
- Monday Through Friday Online Inbound Call Center
- Titan Technologies Call Center
- Work From Home Virtual Call Center
- Internship Remote French Speaking Call Center
- Bilingual Spanish Call Center Customer Service Representative
Quality Assurance Analyst-Customer Service
Fayetteville, NC • On-site
eClercx
Full-time
Posted 7 days ago
Job description
Quality Assurance Analyst-Customer Service
Location: Fayetteville
Type: Full-time
Job Summary
The Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations. This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Listen to and evaluate customer service calls using established quality standards and scorecards.
- Monitor agent interactions for professionalism, accuracy, compliance, and adherence to company procedures.
- Identify strengths and areas for improvement in employee performance.
- Provide detailed feedback and coaching recommendations to supervisors and agents.
- Document quality monitoring results and maintain accurate records.
- Track quality trends and identify recurring service issues or training needs.
- Prepare quality assurance reports and performance summaries for management.
- Work closely with training and operations teams to improve customer service effectiveness.
Eligibility Requirements
- Previous experience in a call center, customer service, or quality assurance role.
- Financial or banking experience preferred.
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong listening and analytical skills.
- Excellent verbal and written communication skills.
- Ability to provide constructive feedback in a professional manner.
- Proficiency with call center software, CRM systems, and Microsoft Office applications.
- Ability to maintain confidentiality and handle sensitive information.
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here