Summary of Position The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance ...
Summary of Position The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
Call Center Quality Assurance Manager
Northbrook, IL · On-site
$26 - $29/hr
As the Quality Assurance Manager , you will lead our Quality Assurance program within the Call Center Support Team. Your primary mission is to drive high-quality performance and customer experience ...
OR · On-site
$65K - $85K/yr
Experience in call center quality assurance and training required * Proficiency in Talk Desk or similar platforms and Microsoft Office (Word, Excel, PowerPoint, etc.) is required * Strong knowledge ...
OR · On-site
$65K - $85K/yr
Experience in call center quality assurance and training required * Proficiency in Talk Desk or similar platforms and Microsoft Office (Word, Excel, PowerPoint, etc.) is required * Strong knowledge ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
Virtual Call Center Representative We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Monitor and report on agent activity, schedule adherence, and productivity while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Virtual Call Center Agent
Louisville, KY · On-site
$13/hr
Compensation $13.00 - $13.00 / hourly Hours Per Week 20 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Join Dynata's Virtual Call Center team as a part-time telephone ...
Virtual Call Center Agent
Louisville, KY · On-site
$13/hr
Compensation $13.00 - $13.00 / hourly Hours Per Week 20 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Join Dynata's Virtual Call Center team as a part-time telephone ...
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
* Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ...
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Quick apply
Quality Assurance Representative
Boynton Beach, FL · On-site
$21 - $24/hr
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills. Key Responsibilities
Entry Level Virtual Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do entry level virtual call center quality assurance jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for entry level virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Virtual Call Center Quality Assurance vs Entry Level Call Center Customer Service Representative?
| Aspect | Entry Level Virtual Call Center Quality Assurance | Entry Level Call Center Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating call quality, ensuring compliance, providing feedback | Assisting customers, answering inquiries, resolving issues |
| Required Skills | Communication, attention to detail, understanding of call scripts | Communication, problem-solving, customer service skills |
| Work Environment | Remote, computer-based, quality monitoring systems | Remote or in-office, direct customer interaction |
| Common Certifications | None required, but quality assurance or call center training helpful | Customer service certifications optional |
While both roles are within the call center industry, the Entry Level Virtual Call Center Quality Assurance focuses on evaluating call quality and compliance, whereas the Entry Level Call Center Customer Service Representative handles direct customer interactions. Understanding these differences helps job seekers target roles that match their skills and career goals.
More about Entry Level Virtual Call Center Quality Assurance jobs
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What are the most commonly searched types of Virtual Call Center Quality Assurance jobs? The most popular types of Virtual Call Center Quality Assurance jobs are:
What states have the most Entry Level Virtual Call Center Quality Assurance jobs? States with the most job openings for Entry Level Virtual Call Center Quality Assurance jobs include:
What job categories do people searching Entry Level Virtual Call Center Quality Assurance jobs look for? The top searched job categories for Entry Level Virtual Call Center Quality Assurance jobs are:
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Full-time
Re-posted 25 days ago
Job description
Summary of Position
The Quality Assurance (QA) Specialist assists in implementing the call center quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.
Essential Job Requirements- Assists in developing and implementing QA and training programs
- Conducts QA reviews
- Assists in report preparation
- Conducts training sessions, either individually or in group settings
- Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
- Regular and timely attendance
- Answer calls in queue as needed
- Other duties as assigned
Associate Degree or equivalent years of call center experience
Required Experience- Experience developing and monitoring QA programs is preferred
- Professional experience with the Microsoft Office Suite and other relevant programs
- Experience providing training one-on-one and in group settings
Work Arrangement
This is an on-site only position.
#LI-Onsite