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Entry Level Virtual Call Center Quality Assurance Jobs

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Ability to partner with other team members of the Call Center Quality Assurance team as well as ... Verbal, written and virtual communication modes will be frequently used. * Ability to effectively ...

MCI

Call Center Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service ...

MCI

Call Center Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service ...

MCI

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service

MCI

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Develop and audit quality assurance strategies to ensure the delivery of world-class service ...

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Entry Level Virtual Call Center Quality Assurance information

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How much do entry level virtual call center quality assurance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Virtual Call Center Quality Assurance vs Entry Level Call Center Customer Service Representative?

AspectEntry Level Virtual Call Center Quality AssuranceEntry Level Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality, ensuring compliance, providing feedbackAssisting customers, answering inquiries, resolving issues
Required SkillsCommunication, attention to detail, understanding of call scriptsCommunication, problem-solving, customer service skills
Work EnvironmentRemote, computer-based, quality monitoring systemsRemote or in-office, direct customer interaction
Common CertificationsNone required, but quality assurance or call center training helpfulCustomer service certifications optional

While both roles are within the call center industry, the Entry Level Virtual Call Center Quality Assurance focuses on evaluating call quality and compliance, whereas the Entry Level Call Center Customer Service Representative handles direct customer interactions. Understanding these differences helps job seekers target roles that match their skills and career goals.

More about Entry Level Virtual Call Center Quality Assurance jobs
What cities are hiring for Entry Level Virtual Call Center Quality Assurance jobs? Cities with the most Entry Level Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Virtual Call Center Quality Assurance jobs? The most popular types of Virtual Call Center Quality Assurance jobs are:
What states have the most Entry Level Virtual Call Center Quality Assurance jobs? States with the most job openings for Entry Level Virtual Call Center Quality Assurance jobs include:
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Entry Level Virtual Call Center Quality Assurance jobs near you
Infographic showing various Entry Level Virtual Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Contact Center Quality Assurance Analyst

Immersion Consulting

Annapolis, MD • On-site

Full-time

Re-posted 21 days ago

Job description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.
The Contact Center Quality Assurance Analyst is responsible for monitoring, analyzing, and reporting on the quality and accuracy of contact center operations. They ensure compliance with the Quality Assurance Surveillance Plan (QASP) and support continuous improvement.
Key Responsibilities:
  • Monitor calls, chats, emails, and transactions to ensure adherence to standards defined in the PWS and QASP.
  • Validate the accuracy and completeness of processed enrollment changes, address changes, and other Open Season transactions.
  • Track error rates and ensure corrective actions are implemented.
  • Support creation of weekly and annual performance reports, including customer satisfaction analysis.
  • Work with supervisors and trainers to update procedures based on quality findings.
  • Ensure compliance with data security and privacy requirements.
  • Assist with root-cause analysis and develop recommendations to reduce errors and improve customer experience.

Requirements
  • High school diploma and 1-3 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment.

Apply