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Entry Level Virtual Call Center Quality Assurance Jobs

TEKsystems

Bilingual QA Evaluator

Englewood, CO

$24.04 - $26.44/hr

This role is ideal for professionals with call center QA, call auditing, or quality monitoring ... Virtual interview followed by onsite meeting * Focus on prior QA/call auditing experience ...

New

TEKsystems

Bilingual QA Evaluator

Englewood, CO

$24.04 - $26.44/hr

This role is ideal for professionals with call center QA, call auditing, or quality monitoring ... Virtual interview followed by onsite meeting * Focus on prior QA/call auditing experience ...

New

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ

Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...

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Entry Level Virtual Call Center Quality Assurance information

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How much do entry level virtual call center quality assurance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level virtual call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Virtual Call Center Quality Assurance vs Entry Level Call Center Customer Service Representative?

AspectEntry Level Virtual Call Center Quality AssuranceEntry Level Call Center Customer Service Representative
Primary RoleMonitoring and evaluating call quality, ensuring compliance, providing feedbackAssisting customers, answering inquiries, resolving issues
Required SkillsCommunication, attention to detail, understanding of call scriptsCommunication, problem-solving, customer service skills
Work EnvironmentRemote, computer-based, quality monitoring systemsRemote or in-office, direct customer interaction
Common CertificationsNone required, but quality assurance or call center training helpfulCustomer service certifications optional

While both roles are within the call center industry, the Entry Level Virtual Call Center Quality Assurance focuses on evaluating call quality and compliance, whereas the Entry Level Call Center Customer Service Representative handles direct customer interactions. Understanding these differences helps job seekers target roles that match their skills and career goals.

More about Entry Level Virtual Call Center Quality Assurance jobs
What cities are hiring for Entry Level Virtual Call Center Quality Assurance jobs? Cities with the most Entry Level Virtual Call Center Quality Assurance job openings:
What are the most commonly searched types of Virtual Call Center Quality Assurance jobs? The most popular types of Virtual Call Center Quality Assurance jobs are:
What states have the most Entry Level Virtual Call Center Quality Assurance jobs? States with the most job openings for Entry Level Virtual Call Center Quality Assurance jobs include:
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Entry Level Virtual Call Center Quality Assurance jobs near you
Infographic showing various Entry Level Virtual Call Center Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Supervisor, Customer Relations Quality Assurance

Hawaii Medical Service Association

Honolulu, HI • On-site

Full-time

Posted 13 days ago

Job description

  1. Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service quality, policy compliance, call flow, accuracy, professionalism, and customer experience. Ensure consistent application of quality standards, scoring methodologies, and evaluation guidelines across all audits. Validate adherence to approved scripts, workflows, regulatory requirements, and organizational standards.
    Provide timely, constructive feedback to agents and Customer Relations Business Specialists based on quality assurance findings. Partner with supervisors and team leaders to support effective coaching plans and corrective action strategies. Identify individual and systemic performance gaps and recommend targeted coaching, refresher training, or process improvements. Support a culture of continuous learning, accountability, and service excellence.
  2. Analyze the effectiveness of Customer Relations training programs by reviewing post-training performance data, quality scores, and operational outcomes. Assess the quality and effectiveness of training design elements, including learning objectives, course content, exercises, simulations, and assessments. Review and evaluate training exams, quizzes, and performance-based evaluations to ensure they accurately measure job readiness and knowledge transfer. Identify gaps between training outcomes and on-the-job performance and provide actionable recommendations for improvement. Partner with Training leadership and trainers to recommend enhancements to curriculum, instructional methods, assessments, and reinforcement strategies. Support validation of training effectiveness through calibration sessions, quality audits, and performance trend analysis.
  3. Collaborate with Training, Operations, and leadership to design and implement quality improvement initiatives. Contribute to the development and maintenance of standard operating procedures, scripts, job aids, and quality guidelines. Support the evaluation of training effectiveness and recommend enhancements based on QA trends. Participate in cross-functional projects aimed at improving efficiency, compliance, and customer experience. Collaborate with Training and Customer Relations leadership to evaluate and improve training program effectiveness by analyzing quality results, performance metrics, and assessment outcomes.
  4. Directly supervise Customer Relations Business Specialists, including workload management, performance evaluation, coaching, and professional development. Ensure QA staff are calibrated, trained, and aligned on quality standards and evaluation expectations. Facilitate QA calibration sessions to ensure scoring accuracy and consistency. Serve as a subject matter expert for quality standards, monitoring practices, and customer experience expectations.
  5. Conduct regular audits of call center operations, quality results, and agent performance trends. Analyze QA data and operational metrics to identify trends, risks, and opportunities for improvement. Develop and deliver reports on key performance indicators, including but not limited to:
    • Quality scores
    • Average handle time
    • Call resolution
    • Customer satisfaction metrics
  6. Present insights and recommendations to Customer Relations leadership and cross-functional partners.
  7. Perform other related duties and special assignments as required to support Customer Relations and organizational objectives.

  1. Bachelor's degree or equivalent combination of education and relevant experience.
  2. Three years of experience in a call center, quality assurance, training, or customer service environment.
  3. Prior experience conducting quality evaluations and providing performance-based feedback.
  4. One year of prior leadership experience.
  5. Strong knowledge of call center quality assurance practices, monitoring tools, and scoring methodologies.
  6. Ability to analyze performance data, identify trends, and translate findings into actionable recommendations.
  7. Excellent coaching, mentoring, and feedback skills.
  8. Strong understanding of customer experience principles and service standards.
  9. Ability to collaborate effectively across teams and influence positive change.
  10. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  11. Ability to prepare clear, data-driven reports and presentations.
  12. Experience with call monitoring, CRM, workforce management, and reporting tools preferred.

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