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Call Center Qa Jobs in California (NOW HIRING)

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Collaborate with QA/Compliance Teams to identify any process improvements, policy updates ... in call center quality assurance, monitoring, or collections operations * Strong attention to ...

AECOM

Data Center Quality Assurance Managers

Baker, CA · On-site

AECOM is seeking Data Center Quality Assurance Managers to work on site in Las Vegas, NV. Job responsibilities include and are not limited to the following: * Lead team of inspectors reviewing the ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

Legacy Staffing

Call Center Associate

Shafter, CA

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ... Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives * Learn and utilize ...

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Call Center Qa information

See California salary details

$11

$23

$38

How much do call center qa jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center qa in California is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.70 per hour, depending on experience, location, and employer.

What does a Call Center QA do?

A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.

What are the key skills and qualifications needed to thrive as a Call Center QA?

To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.

What are some common challenges faced by Call Center QA specialists, and how can they be addressed?

Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.

What is the difference between Call Center Qa vs Call Center Agent?

AspectCall Center QaCall Center Agent
Primary RoleMonitoring and evaluating agent interactions to ensure quality standardsHandling customer calls, providing information, and resolving issues
Required SkillsQuality assessment, communication skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality assurance teams within call centersFrontline customer service environment
CertificationsQuality assurance or customer service certifications often preferredCustomer service training, sometimes certifications like CPR or product-specific training

In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.

Is call center QA an entry level job?

Call center QA (Quality Assurance) roles are often entry-level positions that require basic communication skills and attention to detail. Some employers may prefer candidates with customer service experience or familiarity with call monitoring tools, but many entry-level roles provide on-the-job training. Advancement typically involves gaining experience and developing skills in call evaluation and feedback processes.

What are popular job titles related to Call Center Qa jobs in California?

For Call Center Qa jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Qa jobs in California look for?

The top searched job categories for Call Center Qa jobs in California are:

Call Center Qa jobs near you
Infographic showing various Call Center Qa job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,213 per year, or $23.2 per hour.

Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)

West Sacramento, CA • Hybrid

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

People enjoy working here

Good employer

Recommended by parents

Learn more about Gainwell Technologiesexternal

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program. In this role, you will help ensure exceptional service by monitoring quality standards, coaching Customer Service Representatives, and partnering with Operations, Training, and Leadership to improve performance and maintain compliance.

If you're passionate about quality, coaching, and helping teams deliver outstanding customer experiences, we'd love to hear from you.

Your role in our mission
  • Monitor and evaluate customer interactions to ensure compliance with quality standards, client requirements, and established policies and procedures.
  • Provide coaching and actionable feedback to Customer Service Representatives and Team Leads to improve quality, accuracy, and the overall customer experience.
  • Partner with Operations, Training, and Leadership to identify quality trends, recommend process improvements, and support continuous improvement initiatives.
  • Participate in calibration sessions and maintain consistency in quality evaluations, scoring, and performance expectations.
  • Prepare quality reports, analyze performance data, and communicate findings and recommendations to leadership.
What we're looking for
  • At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment.
  • Experience coaching employees using quality evaluations, performance metrics, and customer interaction reviews.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to make a meaningful impact by improving quality, compliance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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