ZipRecruiter

Log In

1

Call Center Jobs in California (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Jobs in California

Call Center information

See California salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Call Center jobs in California?

For Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in California look for?

The top searched job categories for Call Center jobs in California are:

What cities in California are hiring for Call Center jobs?

Cities in California with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in California as of August 2026, with employment types broken down into 94% Full Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Supervisor

Family Health Care Centers of Greater Los Angeles, Inc.

Bell Gardens, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Overview 

"To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services."

We offer fantastic benefits, competitive pay, and a great family-oriented environment!

We offer:

  • Medical Benefits - FHCCGLA pays 100% of employee's  Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment. 
  • 403 B - Through Mutual of America, the company matches up to 5% of employee's salary.  
  • Dental Benefit - MetLife Only (HMO/PPO Plan). 
  • 11 Holidays Observed.
  • 2 Floating Holidays
  • Vision Benefit - MetLife Plan.
  • 1 Birthday Holiday
  • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
  • 7 Paid Sick Leave - 56 hours Full-Time
  • Paid Sick Leave - 40, Part-Time and Per-Diem
  • Employee Assistance Program
  • 2 weeks' Vacation
  • AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!

POSITION TITLE:    Call Center Supervisor

 

DEPARTMENT:       Call Center

REPORTS TO:         Director of Clinic Operations

POSITION OVERVIEW: Responsible for managing the day-to-day work functions of the Call Center Department.  Ensures timely response of all inbound calls; eliminates abandoned and missed telephone calls.  Responsible to ensure that outstanding customer service is always provided, resolves issues immediately and the delivery of accurate information to patients.

Responsibilities

DUTIES / RESPONSIBILITIES:

  • Provides daily comprehensive supervision of the centralized call center phone operators.
  • Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:
  • Optimal per-call transactions
  • Timely & non-discriminatory access to care
  • Reduced disruptions in the delivery of care
  • Increased customer service satisfaction levels
  • Minimize interruptions in scheduling process
  • Ensures that personnel work performance is accurate and in compliance with FHCCGLA's established current guidelines.
  • Responsible to oversee the prompt and courteous telephone assistance to all  callers.
  • Screens regularly for incoming high-volume calls and recommends changes for consideration to immediate supervisor.  NOTE: All changes must be pre-approved by FHCCGLA's Leadership (e.g., C.E.O., C.F.O., C.O.O. & C.M.O.).
  • Verifies and updates all demographic and insurance information in the E.H.R.
  • Verifies that appointment availability is checked across all FHCCGLA sites and schedules patients according to their specifications (e.g., provider preference, date/day/time, preferred site, etc.).
  • Ensures that the best customer services are rendered by the call center phone operators by implementing standardized procedures that include:
  • Asking patients if they need directions
  • Asking patients if they have transportation
  • Ensuring patients are advised on what to bring to their first appointment
  • Providing details regarding what to expect upon arrival (example: when going to the School Based Health Center site search for 6200, the site is across the street in the 2 grey portables at the corner of Jaboneria & Watcher).
  • Etc.
  • Shall conduct and document regular huddles with the call center team to make improvements where needed and/or to praise staff.
  • Assists with all duties as needed (e.g., staff call-off's, approved staff time off) to ensure that calls are answered without disruption to care.
  • Maintains and updates weekly reports (productivity, dropped calls, answered calls, peak hours, etc.).
  • Provides guidance regarding pertinent updates in real time to call center staff and conducts trainings regularly as deemed necessary.
  • Trainings may include, but are not limited to:

    • Medi-Cal

    Medicare

    Managed care programs

    Private insurance

    Eligibility procedures

    Reimbursement requirements

    New patient process

    Services offered

    Etc.

  • Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration, teamwork and develop good working relationships for the best overall outcomes of the call center department.
  • Works extremely well under pressure, meets multiple and often challenging deadlines; and
  • Always demonstrates cooperative and positive behavior with all managers, supervisors, subordinates, colleagues, clients, patients and the overall community.
  • Undertakes continuous learning and growth opportunities by attending applicable trainings, seminars, conferences, in-services and educational sessions to maintain competency skill set current and remain knowledgeable with regards to best practices and industry standards of care.
  • Regularly listens in on call center phone operator calls and:
  • Documents findings or areas for praise
  • Provides critique for areas that require immediate or necessary improvement    
  • Remains within the call center department to ensure availability at all times for staff questions, issues, etc.
  • Checks the wait time for patients on hold to make sure they are not waiting extended (unreasonable) periods of time.  Shall step in to help as needed.
  • Maintains staff attendance records (e.g., tardiness, timely call-off's, etc.).
  • Maintains abreast of all agency updates (e.g., new services, new sites, changes, provider changes, etc.) and reports back to the call center team.
  • Ensures all appointments confirmations for all sites are completed by the end of each work shift (e.g., after the morning shift rush & after the PM shift rush) and no later than the end of each work day.
  • Ensures that all rescheduling is completed in a timely manner.
  • Responsible to ensure adherence for the following:
  • Agency safety and health standards
  • OSHA regulations
  • Policies & procedures as applicable
  • Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  • Responds efficiently and timely to all patient, provider and staff needs or inquiries.
  • Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  • Handles patient grievances according to FHCCGLA's 'Grievance" Policy & Procedure.
  • Assists in developing, updates & review of FHCCGLA's Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  • Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
  • Attends the following meetings/trainings:
  • Mandatory Quarterly Staff Meeting/Trainings (during employment)- Quarterly (Jan., Apr., Jul. & Oct.- may be subject to change).
  • Clinical & Operations (C&O) Meeting- only as needed (advanced notice will be provided when feasible).
  • Meetings with FHCCGLA's Executive Leadership- only as needed (advanced notice will be provided when feasible).
  • Other pertinent meetings- as scheduled
  • Remains informed of all FHCCGLA applicable Policies & Procedures and:
  • Current legal and regulatory changes, as applicable to scope of work
  • Specific programs/payors, insurances accepted, and services being offered
  • Other duties may be assigned or modified as business needs dictate.
    • Qualifications

    MINIMUM QUALIFICATIONS:

  • Minimum of 3 years leadership, project, or other management experience required, preferably within healthcare environment experience, preferred.
  • Associates degree required, Bachelor's preferred. 
  • FQHC experience, preferred.
  • Call Center experience, highly preferred.
  • Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  • Excellent customer service skills.
  • Excellent analytical skills.
  • Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  • Excellent written and verbal communication skills.
  • Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word, PowerPoint and Excel).
  • Basic knowledge of Patient Portal, preferred.
  • Bilingual English and Spanish, required.
  •  Familiarity with the Hispanic culture, preferred.
  • Willingness to adapt to changes with regards to the agency's growth and expansion needs.
  • Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  • Proven ability to establish cooperative working relationships with administrators, physicians, peers, and the public, preferred.

    • ADDITIONAL ELIGIBILITY REQUIREMENTS:

  • Ability to work well with others in a professional and team-oriented environment.
  • Working knowledge of the following, preferred:
  • Clinical front and back-office operations (includes customer service and interpersonal relationships with physicians and patients)
  • Patient registration
  • Appointment scheduling
  • Managed care process (e.g., eligibility verification, PCP changes, referrals, etc.)
  • Financial eligibility screening process
  • Etc.
  • Well-developed interpersonal skills, personable, friendly personality and able to motivate staff by promoting teamwork.
  • Ability to relate to the public regardless of ethnic, religion and economic status.
  • Ability & willingness to travel, required (may be scheduled to go to all FHCCGLA clinic sites).
  • Strong planning and organizational skills.
  • General knowledge of medical procedures and basic terminology.
  • Problem analysis and critical thinking skills.
  • Knowledge of the following (but not limited to), preferred:

    • My Health LA                    PPO's                                 HMO's

    Medicare                           Family PACT                   CPSP       

    Medi-Cal                            Fee-for-Service                CPE

    Managed Care Plans      Every Woman Counts     VFC/VFA

    Min (For Export)59,384.00Max (For Export)65,177.00Employment Type: FULL_TIME

    Apply