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Amazon Call Center Jobs in California (NOW HIRING)

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Call Center Manager

Corona, CA ยท On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Call Center Agent

Fresno, CA ยท On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

Call Center Representative

San Leandro, CA ยท On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Call Center Representative

San Leandro, CA ยท On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Call Center Representative Corp (Stanton) - Stanton, CA 90680 Start Date 03/05/2026 Overview Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: None Category:

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Amazon Call Center information

See California salary details

$10

$17

$24

How much do amazon call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

How do I become a customer service representative for Amazon?

To become a customer service representative for Amazon, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants often apply online through Amazon's careers website, complete an application, and may undergo assessments or interviews. Prior experience in customer service and familiarity with computer systems can be advantageous.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or equipment. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.
What cities in California are hiring for Amazon Call Center jobs? Cities in California with the most Amazon Call Center job openings:
Infographic showing various Amazon Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

$25 - $28.35/hr

Full-time

Re-posted 9 days ago


Job description


Job Summary and Responsibilities

As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support.

Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems.

To be successful in this role, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction.

Responsibilities:

  • Handle high-volume inbound calls.
  • Provide accurate information and resolve issues.
  • Document all interactions meticulously.
  • Utilize scripted greetings and closings.
  • Maintain a positive, empathetic customer focus.

Requirements:

  • Excellent communication skills.
  • Strong problem-solving ability.
  • Patient and empathetic approach.
  • Attention to detail.
  • Basic computer proficiency.
Job Requirements

Required

  • 6 months experience as Call Center Rep or
  • Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.


Preferred

  • Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Where You'll Work

Dignity Healthโ€™s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coastโ€™s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One Californiaย 

Qualifications:

Required

  • 6 months experience as Call Center Rep or
  • Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.


Preferred

  • Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Employment Type: Full Time