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Amazon Call Center Jobs in California (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

$65 - $85/hr

Call Center Manager Under the supervision of the Director of Community Relations and Program Development the Call Center Manager is responsible for enabling Information and Referral Specialists to ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in California

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How much do amazon call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amazon call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in California?

For Amazon Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in California look for?

The top searched job categories for Amazon Call Center jobs in California are:

What cities in California are hiring for Amazon Call Center jobs?

Cities in California with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Agent

Kedren Community Health Center Inc

Los Angeles, CA • On-site

$21 - $25/hr

Full-time

Re-posted 4 days ago

Job description

POSITION OBJECTIVE/SUMMARY:

The Healthcare Call Center Agent plays a crucial role in facilitating communication between patients, healthcare providers, and other stakeholders across our mental health and primary care healthcare settings. They are responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring accurate and timely information exchange.


CORE OBJECTIVES:

· Answering Calls: Respond to incoming calls from patients, healthcare professionals, and external parties, addressing their inquiries, concerns, and requests promptly and professionally.


· Scheduling Appointments: Assist patients in scheduling appointments, coordinating with healthcare providers and clinics to find suitable dates and times.


· Patient Education: Provide basic information to patients regarding healthcare services, procedures, and general inquiries, ensuring clear and accurate communication.


· Data Entry and Documentation: Accurately record and update patient information, medical history, appointments, and any other relevant details in the healthcare system or electronic medical records (EMR).


· Troubleshooting and Problem Resolution: Identify and resolve issues, complaints, and conflicts raised by patients or healthcare professionals, ensuring a satisfactory resolution.


· Follow-up/Outreach Calls: Conduct outbound calls to patients for appointment reminders, post-visit surveys, and other follow-up/ outreach activities to ensure patient satisfaction and continuity of care.


· Adherence to Policies and Regulations: Maintain compliance with healthcare industry regulations, patient privacy laws (e.g., HIPAA), and call center policies and procedures.


COMPETENCIES: 

· Excellent Communication Skills: Ability to communicate effectively and empathetically with diverse individuals, demonstrating active listening, clarity, and professionalism.


· Customer Service Orientation: Strong customer service mindset, with the ability to remain calm, patient, and courteous while addressing inquiries and resolving issues.


· Medical Knowledge: Familiarity with medical terminology, healthcare procedures, and common medical conditions to facilitate accurate information exchange.


· Problem-Solving Abilities: Aptitude for identifying and resolving problems efficiently, making sound decisions, and escalating issues when necessary.


· Multitasking and Time Management: Capable of handling multiple calls, tasks, and responsibilities simultaneously while maintaining attention to detail and meeting deadlines.


· Computer Proficiency: Proficient in using call center software, electronic medical record systems, and other relevant applications for data entry, retrieval, and documentation.