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Call Center Jobs in California (NOW HIRING)

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Transdev

Call Center Lead

San Rafael, CA · On-site

$25 - $27/hr

The Call Center Lead performs oversight of Reservations agents, supports Travel Navigation as well as performs the duties of each position as needed. Requires a flexible work schedule to ensure ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer ...

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All JobsCall Center JobsCall Center Jobs in California

Call Center information

See California salary details

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$17

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How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to Call Center jobs in California?

For Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in California look for?

The top searched job categories for Call Center jobs in California are:

What cities in California are hiring for Call Center jobs?

Cities in California with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in California as of August 2026, with employment types broken down into 94% Full Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Manager

Bath Concepts Independent Dealers

Huntington Beach, CA • On-site

$50K - $150K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center ManagerLuxury Bath Designs of Orange County

Location: Anaheim, CA
Compensation: $50,000–$150,000+ Annual Earning Potential, Plus Commission

Lead the Customer Experience. Drive Growth. Build the Team.

We are looking for an experienced Call Center Manager to oversee customer communication, appointment setting, CRM management, follow-up, and the overall customer experience.

The ideal candidate has a proven track record in customer development, call center management, CRM systems, appointment setting, and customer service and knows how to turn leads into appointments while ensuring customers remain satisfied throughout the process.

About the Role

As a Call Center Manager, you will be responsible for managing the customer communication process from the initial lead through the appointment and follow-up stages.

You’ll oversee a team responsible for contacting homeowners, setting and confirming appointments, following up with customers, managing sales representatives’ schedules, and ensuring customers receive an exceptional experience.

You will also use our CRM software to track customer activity, monitor performance, identify opportunities, and improve conversion and retention.

Your Responsibilities
  • Manage and utilize the company CRM to track leads, appointments, follow-ups, and customer activity
  • Develop and implement effective customer follow-up strategies
  • Make outbound calls to new and existing customers
  • Answer inbound customer calls and inquiries
  • Schedule and confirm homeowner appointments
  • Follow up with customers to ensure they are satisfied and receiving proper service
  • Identify opportunities to improve customer retention and satisfaction
  • Monitor customer feedback, reviews, and overall experience
  • Help resolve customer concerns and escalate issues when necessary
  • Maintain accurate and up-to-date customer information in the CRM
Call Center Management
  • Hire, train, coach, and manage Call Center / Customer Development Representatives
  • Set clear performance expectations and sales activity goals
  • Monitor call volume, appointment-setting performance, show rates, and conversion metrics
  • Achieve weekly and monthly performance goals
  • Develop scripts, processes, and best practices to improve appointment quality
  • Coach team members on communication, objection handling, and customer service
  • Hold regular team meetings and performance reviews
Sales Team Support
  • Manage and coordinate sales representatives’ schedules
  • Confirm appointments and communicate schedule changes
  • Help maximize the sales team’s appointment opportunities
  • Communicate important customer information to sales representatives before appointments
  • Work closely with management and sales leadership to improve lead-to-sale performance
What We're Looking For

The ideal candidate is an organized, energetic leader who understands both customer service and sales development.

Qualifications
  • Previous experience in call center, customer development, inside sales, appointment setting, or customer service management
  • Proven experience managing and developing a team
  • Experience using CRM software
  • Strong computer and technology skills
  • Excellent verbal and written communication skills
  • Strong organizational and time-management abilities
  • Comfortable making and managing a high volume of calls
  • Strong problem-solving and conflict-resolution skills
  • Ability to coach, motivate, and hold team members accountable
  • Customer-focused mindset with strong attention to detail
  • Proven ability to meet and exceed performance goals
  • Ability to work in a fast-paced, results-driven environment
  • Availability to work some evenings and weekends as needed
What Success Looks Like

In this role, success means:

  • More qualified appointments being scheduled
  • Higher appointment confirmation and show rates
  • Faster and more consistent customer follow-up
  • Improved customer satisfaction and reviews
  • Better communication between customers and sales representatives
  • Stronger CRM accountability and data accuracy
  • A motivated, high-performing customer development team
  • Consistent achievement of weekly and monthly goals
Why Join Luxury Bath Designs of Orange County?

We are building a company focused on quality products, exceptional customer service, and a better customer experience from the first phone call through project completion.

You’ll have the opportunity to make a direct impact on company growth while building and leading a customer development team.

$50,000–$150,000+ annual earning potential, plus commission based on experience, performance, and results.

If you are an experienced customer development or call center leader who knows how to build teams, improve appointment performance, leverage CRM technology, and create happy customers, we want to hear from you.

Apply Today

Join Luxury Bath Designs of Orange County and help us build a customer experience that keeps homeowners coming back and referring others.

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