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Call Center Customer Service Jobs in California (NOW HIRING)

Adecco

Customer Service Call Center

El Segundo, CA · Remote

$24 - $25/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics-driven environment

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in California

Call Center Customer Service information

See California salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center customer service in California is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in California? For Call Center Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in California look for? The top searched job categories for Call Center Customer Service jobs in California are:
What cities in California are hiring for Call Center Customer Service jobs? Cities in California with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,056 per year, or $17.8 per hour.

Call Center Customer Service Representative

Burrtec

Bakersfield, CA • On-site

$22.05/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Burrtec Waste Industries, Inc. is a well established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full time employees. Burrtec continues to grow through co. acquisitions and successful bid proposals. Burrtec is a family owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position at our Riverside hauling division:
Customer Service Representative
SALARY RANGE: $22.05/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
  • Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
  • Effectively communicate the various commercial and industrial services available and the cost associated with the service
  • Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
  • Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines
  • Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
  • Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
  • Assist walk in customers, processes / post payments and performs cash register functions
  • Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
  • Resolve billing disputes and effectively interprets and explains account history
  • Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
  • Perform suppress billing functions
  • Handle return mail by gathering accurate customer information and resubmitting the bill
  • Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
  • Print invoices that have been generated
  • Process refund request according to procedures and brings them to a "0" balance
  • Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
  • Good oral and written communication skills.
  • Good listening skills and ability to elicit information.
  • Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
  • Flexible and have ability to handle multiple tasks.
  • Detail oriented and have concern for quality.
  • Computer Skills and ability to operate a 10-Key are required.
  • Ability to learn and correctly interpret and apply policies and procedures.
  • Ability to calculate change and file alpha & numeric documents.
  • Maintains a positive attitude
TRAINING AND EXPERIENCE:
  • Previous customer service experience, required
  • Previous call center experience, preferred
PHYSICAL:
  • Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
  • Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
  • Hearing sufficient to understand conversations, both in person and on the telephone.
  • Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
  • Will work in an office environment and have daily contact with the public.

We offer competitive wages and an excellent benefits package including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.

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