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Call Center Customer Service Jobs in California (NOW HIRING)

Adecco

Customer Service Call Center

El Segundo, CA · Remote

$24 - $25/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics-driven environment

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in California

Call Center Customer Service information

See California salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center customer service in California is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in California? For Call Center Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in California look for? The top searched job categories for Call Center Customer Service jobs in California are:
What cities in California are hiring for Call Center Customer Service jobs? Cities in California with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,056 per year, or $17.8 per hour.

Call Center Customer Service Representative

Kelly Services

San Diego, CA • Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Ready to Move Your Career Forward?
Put your career in motion with an exciting new opportunity! Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative supporting a premier client near San Diego, CA. We’re committed to helping you succeed at every step along the way.
Position Details
  • Title: Virtual/Remote Benefits Customer Service Representative
  • Location: San Diego, CA (remote, within a 2-hour radius of Mission Valley)
  • Pay Rate: $18.50/hour
  • Schedule: Monday through Friday (no weekends), must be available between 6am–6pm with occasional extended hours to 9 pm
Why You’ll Love This Role
  • Enjoy the flexibility of working from home.
  • Be part of a supportive team focused on your development.
  • Earn competitive pay and unlock access to exclusive Kelly perks.
A Day in the Life
As a Benefits Customer Service Representative, you will:
  • Provide compassionate, professional assistance to plan participants via phone, email, and instant messaging.
  • Tailor your communication style to meet the needs of diverse individuals, maintaining professionalism even in challenging interactions.
  • Safeguard confidential information in accordance with HIPAA and data privacy standards.
  • Accurately document calls and case notes with attention to detail.
You’ll Be a Great Fit If You Have:
  • High School Diploma or GED (required)
  • Previous customer service experience (preferred)
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office; ability to navigate multiple computer windows
  • Minimum typing speed of 30 WPM
  • Ability to work effectively in a virtual environment within the specified location radius
Perks & Benefits
  • Fully remote position
  • Competitive hourly pay
  • Exclusive access to Kelly perks & resources
Ready to Apply?
Bring your enthusiasm—discover what’s next for your career with Kelly!
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.