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Call Center Customer Service Jobs (NOW HIRING)

Ultimate LLC

Call Center Customer Service

Litchfield Park, AZ · On-site

$15.25 - $19.75/hr

Call Center Customer Service - Utilities Are you ready to be the face of our client and provide outstanding service to their customers? As a Customer Service Representative, you'll play a key role in ...

Globalchannelmanagement

Call Center CSR

Grants Pass, OR · On-site

$15 - $16/hr

Call Center CSR requires: * Call center * Customer service * MS Office DUTIES: Properly document customer complaints and concerns immediately and facilitate satisfactory resolution. Communicate ...

Timberland Bank

Call Center CSR

Hoquiam, WA · On-site

$19.89 - $29.25/hr

Call Center CSR Riverside - Hoquiam, WA 98520 Overview Salary Range $19.89 - $29.25 Hourly Level Entry Position Type Full Time Education Level High School Category Banking Description Call Center CSR ...

LOGFRET

call Centre Customer Service

El Paso, TX · On-site

$30.50/hr

LogFret seeks an experienced Call Centre Customer Service Administrator to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a ...

TIMBERLAND BANCORP INC

Call Center CSR

Aberdeen, WA · On-site

$19.89 - $29.25/hr

Call Center CSR Department/Location: Call Center / Riverside Employee Reports to: Call Center Manager FLSA: Hourly; Non-Exempt position Status: Full-Time 76-80 Hours Rate of Pay: $19.89 - $29.25 per ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
More about Call Center Customer Service jobs
What cities are hiring for Call Center Customer Service jobs? Cities with the most Call Center Customer Service job openings:
What states have the most Call Center Customer Service jobs? States with the most job openings for Call Center Customer Service jobs include:
What job categories do people searching Call Center Customer Service jobs look for? The top searched job categories for Call Center Customer Service jobs are:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Customer Service

Ultimate LLC

Litchfield Park, AZ • On-site

$15.25 - $19.75/hr

Other

Re-posted 23 days ago

Job description

Job Description
Call Center Customer Service - Utilities
Are you ready to be the face of our client and provide outstanding service to their customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.
Accountabilities
* Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
* Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
* Generate and manage service orders, providing customers with updates on service requests
* Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
* Perform other responsibilities as requested by leadership to support overall team objectives
Education and Experience
* High school diploma or equivalent required
* 3+ years of experience in a call center or high-volume customer service environment
* Bilingual in English/Spanish required
* Ability to manage a large volume of calls with professionalism, patience, and efficiency
* Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
* Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
8am-5pm PST, subject to change based on business needs.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -042026-419984

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