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Call Center Customer Service Jobs (NOW HIRING)

vTech Solution

Call Center Customer Service

Canton, MA

$16.50 - $21.25/hr

Call Center Customer Service vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

BCForward

Call Center/Customer Service

Fort Mill, SC · On-site

$21.46/hr

BC Forward is hiring for Call Center/Customer Service at Fort Mill, SC Position: Customer Service Representative Location: 9726 Old Bailes Rd, Suite 200, 29707A Fort Mill, SC 29707 Duration: 03 ...

Hire Talent

Call Center / Customer Service IV

Nashville, TN · On-site

$15 - $19.25/hr

Call Center / Customer Service IV Job Location: Nashville, TN Job Duration: 6 Months on W2 Summary: * Interact with customers to provide information in response to inquiries about products and ...

Ampcus

Call Center Customer Service Professional

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

Ampcus

Call Center Customer Service Professional

Cary, NC

$15.75 - $20.50/hr

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call center customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What are Call Center Customer Service representatives?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
More about Call Center Customer Service jobs
What cities are hiring for Call Center Customer Service jobs? Cities with the most Call Center Customer Service job openings:
What states have the most Call Center Customer Service jobs? States with the most job openings for Call Center Customer Service jobs include:
What job categories do people searching Call Center Customer Service jobs look for? The top searched job categories for Call Center Customer Service jobs are:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in the United States as of May 2026, with employment types broken down into 52% Full Time, 41% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Call Center Customer Service

Call Center Customer Service

vTech Solution

Canton, MA

$16.50 - $21.25/hr

Other

Posted 13 days ago

Job description

Call Center Customer Service

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

  1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
  2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
  3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
  4. Submit: The recruiter will submit to the technical team qualified candidates who have passed the initial screening.
  5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
  6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
  7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.
Job Description

Position Details:

Job Title: Call Center Customer Service (Call Center Proxy Voting Specialist)

Location: Canton, MA 02021

Duration: 3+ months [Strong possibilities of extension]

If selected, must meet and comply with all requirements including, but not limited to, background checks, drug test and Finger Print test at client location.

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

  • Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
  • Ability to handle a high volume of calls with varying degrees of questions or concerns
  • Solution driven and excellent customer service both internally and externally
  • Team player and ability to adapt quickly to the needs of a busy call center
  • Ability to communicate clearly over the phone, good computer navigation skills, needs to log information in the system correctly

What you will need to have to be a successful Call Center Customer Service Representative:

  • Customer service experience
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic matter
  • Must be comfortable navigating/ learning multiple computer systems
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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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