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Call Center Customer Service Jobs in Minnesota (NOW HIRING)

Corner Home Medical

CSR Call Center

Minneapolis, MN · On-site

$16.25 - $21/hr

Customer Service Representative - Call Center Company: Corner Home Medical Location: New Hope, MN Job Type: Full-Time Corner Home Medical is seeking a Call Center Representative to join our fast ...

Doherty

Call Center Agent

Saint Augusta, MN · On-site

$17/hr

Experience in call center, customer service, or outbound calling preferred * Ability to use computer systems, CRM platforms, and call software independently * Ability to maintain strict ...

TEKsystems

Call Center Representative

Minneapolis, MN

$25/hr

Skills Call center, Customer service, health insurance Top Skills Details Call center,Customer service,health insurance Additional Skills & Qualifications Call center experience is required. Healt ...

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How much do call center customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center customer service in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Minnesota?

For Call Center Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Minnesota look for?

The top searched job categories for Call Center Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Call Center Customer Service jobs?

Cities in Minnesota with the most Call Center Customer Service job openings:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Hospice Call Center - Customer Service Representative

Corner Home Medical

Minneapolis, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Corner Home Medical rating

7.0

Company rating: 7.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Hospice Call Center - Customer Service Representative
Location: New Hope, MN (On-Site)
Schedule: Monday-Friday, 9:00 AM - 5:30 PM
Job Type: Full-Time
Compensation: $20.00 per hour
About Corner Home Medical
Corner Home Medical is a family-owned and operated company dedicated to helping individuals remain safe and comfortable in their homes by providing high-quality Durable Medical Equipment (DME) and healthcare support services throughout Minnesota and the surrounding areas.
We are looking for a compassionate and customer-focused Customer Service Representative to join our Hospice Call Center team. If you enjoy helping people, thrive in a fast-paced environment, and excel at providing exceptional service over the phone, we'd love to hear from you.
About the Role
As a Customer Service Representative in our Hospice Call Center, you will serve as a key point of contact for patients, caregivers, healthcare providers, and hospice partners. This role requires strong communication skills, attention to detail, and the ability to provide compassionate service while managing a high volume of inbound calls related to medical equipment and patient needs.
Previous experience in medical terminology, healthcare, medical billing, or insurance is helpful but not required. We are willing to train the right candidate.
Key Responsibilities
  • Answer incoming calls from patients, caregivers, healthcare facilities, and hospice partners.
  • Assist customers with questions regarding Durable Medical Equipment (DME).
  • Provide information regarding product usage, orders, and insurance coverage.
  • Create and process customer orders accurately and efficiently.
  • Finalize orders and submit required documentation to the billing department.
  • Communicate professionally via phone, fax, and email.
  • Maintain a high level of customer satisfaction through responsive and compassionate service.
  • Meet daily call volume and performance expectations.
  • Accurately document customer interactions and order details.
  • Collaborate with internal departments to ensure timely fulfillment of patient needs.
  • Perform other duties as assigned.
Required Qualifications
  • High School Diploma or equivalent required.
  • Previous customer service experience preferred.
  • Medical terminology, healthcare, insurance verification, or medical billing experience is a plus but not required.
  • Ability to meet daily call volume expectations.
  • Strong written and verbal communication skills.
  • Professional phone etiquette and customer service abilities.
  • Fluent in English (reading, writing, and speaking).
  • Strong organizational and multitasking skills.
  • Excellent attention to detail and accuracy.
  • Ability to navigate multiple computer systems simultaneously.
  • Positive attitude with a strong desire to help others.
  • Reliable attendance and punctuality are essential.
Physical Requirements
This position may require:
  • Sitting for extended periods while working at a computer and telephone.
  • Occasional standing, walking, kneeling, squatting, lifting, twisting, reaching, and grasping.
  • Frequent use of computers, phones, and office equipment.
Working Conditions
This position is based in a professional office environment within a medical equipment branch location. The role requires:
  • Frequent interaction with customers by phone, email, and fax.
  • Working in a fast-paced call center environment.
  • Managing multiple tasks and priorities simultaneously.
  • Maintaining professionalism and focus despite interruptions.
Benefits
Corner Home Medical offers a competitive benefits package, including:
  • Medical Insurance
  • Free Employee Dental Coverage
  • Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • 401(k) with Company Match up to 4%
  • Life Insurance
  • Paid Training
  • Career Advancement Opportunities
  • Employee Referral Incentives

Corner Home Medical is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Monday-Friday 9:00 AM - 5:30 PM
40 hours per week

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