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Call Center Customer Service Jobs in Minnesota (NOW HIRING)

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

Infinity by Marvin

Call Center Representative

Eagan, MN · On-site

$20 - $23/hr

Prior experience in a call center or customer service environment is required. * Excellent verbal ... and written communication skills * Strong problem-solving and multitasking abilities * Proficiency ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Minnesota

Call Center Customer Service information

See Minnesota salary details

$10

$17

$26

How much do call center customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center customer service in Minnesota is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.85 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Minnesota?

For Call Center Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Minnesota look for?

The top searched job categories for Call Center Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Call Center Customer Service jobs?

Cities in Minnesota with the most Call Center Customer Service job openings:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Care Associate - Call Center

Equiniti

Mendota Heights, MN • On-site

$20/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Respond to incoming phone inquiries from shareowners, their representatives, and the investment community in a timely, efficient, and professional manner.

  • Perform research during and after calls to resolve problems and inquiries, and document call notes accurately in the system.

  • Maintain required performance metrics such as call quality, productivity, adherence to schedule, and compliance with risk and regulatory requirements.

Equiniti rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Management Level

I

Location: Onsite in either Milwaukee, WI or Mendota Heights, MN

Temporary Assignment: 6-9 months, Full-time hours

EQ, Next Starts Now
We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.

Role Summary

The Customer Care Associate is a vital member of our Customer Experience team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Phone interactions 100% of time in role with shareowners, their representatives, and the investment community supporting activities against share positions
  • Inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service
  • Baseline knowledge of the Financial Services industry would be helpful, but not necessary
  • Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards.
  • Candidates must be comfortable using technology working in multiple systems at the same time
  • Performs research during and after calls as needed to resolve problems and inquiries
  • May act as a back-up for inquiries from higher revenue and contractual clients
  • Document call notes ensuring key data is accurately captured in system
  • Representatives must maintain required performance metrics:
    • Call quality
    • Productivity
    • Adherence to schedule
    • Risk and Compliance requirements


Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

  • One year of high-touch call center experience
  • Must be flexible regarding both schedule and daily duties
  • Excellent communication skills and phone etiquette
  • Overtime hours may be required based on business needs with advance notice
  • Fast-paced environment requiring multi-tasking abilities and collaboration
  • A desire and capacity to learn more about the world of financial services
  • High School diploma or equivalent

Compensation

  • $20.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

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