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Escalation Representative Jobs (NOW HIRING)

Dexian

Escalation Specialist

Sioux Falls, SD · On-site

Job Title: Sr. Escalations Representative 3 Location: Sioux Falls, SD 57104 Duration: 12-month contract to start - Possible extensions Training shift: M-F, 8am- 4:30pm Hybrid schedule: 6- 8 weeks of ...

Wells Fargo

Escalations Representative

Roanoke, VA

$15.75 - $19.50/hr

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well ... Wells Fargo requires you to directly represent your own experiences during the recruiting and ...

Petco Health and Wellness

Vetco Escalations Representative

$16.50 - $22.25/hr

Petco Customer Support Representative Want to help pets live their best lives? We're proud to be ... Responds to escalated customer and call center agent inquiries on prescription issues, missing or ...

Petco

Vetco Escalations Representative

$15.75 - $20.50/hr

Responds to escalated customer and call center agent inquiries on prescription issues, missing or ... Impact: The representative has direct impact on influencing the customer experience. Failure to ...

Petco

Vetco Escalations Representative

$15.75 - $20.50/hr

Responds to escalated customer and call center agent inquiries on prescription issues, missing or ... Impact: The representative has direct impact on influencing the customer experience. Failure to ...

Freshworks

Escalation Manager

San Mateo, CA

As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive ... Ensure the customer's voice is clearly represented in internal discussions. * Demonstrate empathy ...

Freshworks

Escalation Manager

Boston, MA

As an Escalation Manager in Global Customer Service (GCS), you will own high-severity and executive ... Ensure the customer's voice is clearly represented in internal discussions. * Demonstrate empathy ...

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Escalation Representative information

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$24.5K

$44.2K

$77K

How much do escalation representative jobs pay per year?

As of Sep 1, 2026, the average yearly pay for escalation representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is an escalation representative?

Escalation Representatives are customer service professionals who handle complex or high-priority issues that frontline support staff cannot resolve. They act as a point of contact for challenging cases, often involving dissatisfied customers or intricate problems requiring specialized knowledge. Their responsibilities include investigating issues, coordinating with other departments, and ensuring a timely and satisfactory resolution for the customer. Escalation Representatives play a crucial role in maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation representative typically collaborate with other departments to resolve complex customer issues?

As an Escalation Representative, you will regularly work cross-functionally with teams such as technical support, product development, and customer success to resolve complex or sensitive customer issues. This often involves gathering detailed information, coordinating updates, and ensuring all parties are aligned on the resolution process. Effective communication and strong relationship-building skills are key, as you may need to advocate for the customer's needs while balancing company policies. Collaboration is usually facilitated through meetings, shared case documentation, and escalation management tools.

What are the key skills and qualifications needed to thrive as an escalation representative, and why are they important?

To thrive as an Escalation Representative, you need strong problem-solving abilities, experience in customer service, and often a background in the relevant industry or product. Familiarity with CRM software, ticketing systems, and knowledge base platforms is typically required. Excellent communication, emotional intelligence, and resilience under pressure distinguish top performers in this role. These skills are crucial for resolving complex customer issues efficiently and maintaining client satisfaction and loyalty.

What is the difference between Escalation Representative vs Customer Support Specialist?

AspectEscalation RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in customer service; problem-solving skillsHigh school diploma or equivalent; customer service experience; communication skills
Work EnvironmentHandles complex customer issues, often in a call center or support teamProvides general customer assistance, often via phone, email, or chat
Employer & Industry UsageTech, telecom, and service industries; specialized escalation teamsBroadly used across various industries for general support roles
Common Search & ComparisonOften compared for problem resolution levels and technical expertiseCompared for general customer interaction and support scope

The main difference is that Escalation Representatives handle complex, unresolved customer issues requiring advanced troubleshooting, while Customer Support Specialists manage routine inquiries and general support. Escalation Representatives typically require more technical knowledge and experience, focusing on resolving escalated problems efficiently.

More about Escalation Representative jobs

What job categories do people searching Escalation Representative jobs look for?

The top searched job categories for Escalation Representative jobs are:

Escalation Representative jobs near you
Infographic showing various Escalation Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Part-Time Customer Escalation Representative

Corestream

Tampa, FL • On-site

$14.50 - $19.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Customer Escalation Representative

Corestream is seeking a Part-Time Customer Escalation Representative to ensure all customer inquiries and needs are addressed promptly and professionally. In this role, you will be responsible for delivering efficient and courteous service by managing, coordinating, and overseeing specific customer programs and processes.

Location: Corestream is headquartered in Tampa, FL. This is a hybrid role, requiring time in the office at least one day per week.

Responsibilities:
  • Heavy phone use to answer customer inquiries with a high degree of accuracy, efficiency and courtesy
  • Requires a significant amount of computer data entry and navigation
  • The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must
  • Displays a positive attitude to ensure customer satisfaction
  • Follows quality system procedures and processes
  • Recognize, research, isolate and resolve customer inquiries
  • Type and enter information into a database while a customer is speaking
  • Must be able to provide clear, concise ticket documentation
  • Reviews and updates information in an internal data system
  • Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers
  • Set appropriate expectations when calls cannot be handled immediately and follow through to completion
Recipe For Success:
  • A High School Diploma required
  • An active 2-15 Life, Health and Variable Annuity License is required, or the ability to obtain the license within three (3) months of hire.
  • 2+ years of experience working in a call center environment
  • Good written and verbal communication skills are essential
  • Excellent telephone skills: position communicates with many individuals, both internally and externally
  • Must have the demeanor and temperance to work effectively in a customer service and fast paced environment
  • Collaborative team player
  • Effective problem-solving skills, exceptional organizational and multitasking abilities
  • Excellent decision-making skills and ability to perform complicated tasks, attention to detail
  • Basic knowledge of Microsoft applications, especially Word and Excel

Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are an industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction. We have a driven, flexible, and fun team and offer competitive compensation and benefit packages. Although we are over ten years old, we still have a "start-up" culture and when we are in the office we have a casual dress code, free snacks and beverages, and Wednesday lunches are on the house. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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