ZipRecruiter

Log In

1

Csr Associate Jobs (NOW HIRING)

PPC Flex

Customer Service Specialist

Oak Creek, WI · On-site

$16.25 - $21.50/hr

... Service Representative.Associate degree or bachelor's degree preferred.Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Customer Service Representative (CSR) - Accounting Department Location: viLogics HQ - Ebensburg,PA ... Associate's or Bachelor's degree in Accounting, Business Administration, Finance, or a related ...

next page

Showing results 1-20

People also search for

All JobsCsr Associate Jobs

Csr Associate information

See salary details

$8

$17

$27

How much do csr associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for csr associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

More about Csr Associate jobs
What cities are hiring for Csr Associate jobs? Cities with the most Csr Associate job openings:
What are the most commonly searched types of Csr jobs? The most popular types of Csr jobs are:
What states have the most Csr Associate jobs? States with the most job openings for Csr Associate jobs include:
What job categories do people searching Csr Associate jobs look for? The top searched job categories for Csr Associate jobs are:
Csr Associate jobs near you
Customer Service Representative - Associate

Customer Service Representative - Associate

The University of Chicago Medicine

Burr Ridge, IL • On-site

$15.75 - $21.50/hr

Full-time

Posted 23 days ago

University Of Chicago Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

248th of 864 rated healthcare providers

Job description

Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Customer Service Associate at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
As a Customer Service, you must have superior customer service and communication skills. You must be detail-oriented and able to multitask in a fast-paced environment. Having outstanding phone etiquette skills is also vital to this role.
Essential Job Functions
  • Providing excellent customer service by resolving all customer questions/concerns
  • Serve as customer advocate; often being the first contact for callers into UCM
  • Work closely with management to resolve customer questions/concerns
  • Assisting customers in an inbound customer service contact center
  • The CSR recognizes emergency, life threatening, and high priority calls and situations, and responds rapidly according to prescribed procedures
  • Assist Lead in answering all emergency lines: e.g., Dr. Cart, Pediatric Trauma, Dr. Red and Stroke activations as well as Transplant offers
  • Maintain composure under stressful and/or emergency conditions
  • The CSR also provides paging services (overhead and 'beeper'), and messaging functions
  • Answer calls and initiates radio paging and overhead-paging requests within prescribed performance intervals
  • Flexibility to move to a DR location in the event of downtime
  • Responsible for following prescribed notification procedures during staff shortages
  • Provide Emergency After Hours Answering Service coverage including taking accurate messages, following protocols designated by specialty, following up on messages with reminders and documenting messages verbatim and efficiently
  • Troubleshoot and resolve caller complaints
  • Demonstrate and maintain a thorough and complete working knowledge of appropriate business information management systems and ACD telephone system
  • Perform administrative tasks as assigned by the Call Center Supervisors
  • Communicate effectively with internal departments and external customers regarding member concerns and research and resolve issues as appropriate
  • Identify trends/issues that emerge in calls/correspondence and inform Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested. Identify and recommend process improvements to support positive member experience
  • Provide customer service and troubleshooting assistance with MyChart patient application
  • Communicates well and utilizes excellent listening skills and telephone etiquette. Works cooperatively with others
  • Maintain good working relationships and open communication with internal and external customers
  • Attend department and other meetings as requested
  • Other projects and duties as assigned

Required Qualifications
  • High school diploma or equivalent certification
  • One year experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
  • Two years of customer service experience, preference given to candidates with call center experience
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Ability to problem-solve and be a team player
  • Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers
  • Is able to tactfully and effectively handle complaints when called upon
  • Comfort with Windows based computer applications
  • Broad knowledge of medical terminology
  • Outstanding customer service, interpersonal skills

Preferred Qualifications
  • Two-year degree in health related or liberal arts field or communication field, including a course in medical terminology
  • A working knowledge of Microsoft Office, customer relationship management software
  • Call Center and Healthcare Experience, a plus
  • Working knowledge of Microsoft Office
  • Bilingual in Spanish

Position Details
  • Job Type/FTE: Full-Time, 1.0 FTE
  • Shift: Days
  • Work Location: Onsite - Burr Ridge
  • Unit/Department: 24/7 Access Center
  • CBA Code: Non-Union

About Us
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

What University Of Chicago Medicine employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply