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Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Customer Service Representative (CSR) - Accounting Department Location: viLogics HQ - Ebensburg,PA ... Associate's or Bachelor's degree in Accounting, Business Administration, Finance, or a related ...

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How much do csr associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for csr associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What are some common challenges faced by CSR Associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What are CSR Associates?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

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Csr Associate jobs near you
Customer Service Representative, Associate

Customer Service Representative, Associate

Lawson Products

Chicago, IL • On-site

$21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. 

We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.   

Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday.  The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.    

Responsibilities:

  • Responds to a minimum of 40 calls per day in an inbound call center. 
  • Maintain a strong performance against established key performance indicators.
  • Input and modify customer orders in SAP system.
  • Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. 
  • Track order shipments and provide proof of delivery upon request.
  • Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
  • Process document requests.
  • Process credit and debit memo requests that fall within department policy.
  • Answer common product questions as first line of response. 
  • Resolve transactional discrepancies and customer complaints.
  • Other duties as assigned.

Qualifications & Requirements:

  • High School Diploma or GED.
  • Minimum 1 year experience in an inbound call center, preferred.
  • Effective verbal and written communication skills.
  • Basic computer skills and the ability to navigate company internal and external websites. 
  • Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
  • Basic maintenance, repair and operational (MRO) product knowledge is preferred.
  • SAP experience, a plus. 
  • Possesses entry-level problem solving skills.
  • Previous manufacturing/distribution and sales experience a plus.
  • Ability to maintain customer-focus and multi-task in a fast-paced environment. 
The hourly rate for this role is $21.50.


Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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