Flexible Zappos Customer Service Jobs (NOW HIRING)

Zappos is seeking a highly analytical Merchandise Planner to drive business success through data-driven insights, assortment optimization, and category and brand planning. In this role, you will play a critical part in maximizing sales, profitability, and inventory efficiency by developing detailed assortment plans, forecasts, and strategies. Collaborating with cross-functional teams, including Buying, Marketing, and Finance, you'll ensure the right products are available at the right time, aligning with customer needs and business objectives.
The successful candidate is a results-oriented leader with a deep understanding of e-commerce dynamics, a passion for analyzing trends, and a proven ability to move beyond applying standard templates for solving problems. You will directly influence our product assortment and inventory management with creative, innovative ideas that are translated into actionable insights for the business.
Key job responsibilities
Core Responsibilities:
- Partner with buyer(s) to design seasonal and annual strategies by category and vendor.
- Build financial plans in accordance with merchandise strategies to maximize profitability.
- Drive in season decision making to achieve financial and strategic targets.
- Manage inventory health, open-to-buy, item-level forecasting, and assortment planning.
- Optimize sales and inventory productivity through analysis and plans that drive high impact decision making.
- Forecast financials and related operational metrics.
- Manage reporting, driving a high standard for analytical excellence.
- Develop price reduction and exit recommendations with pricing team.
Other Responsibilities:
- Brainstorm and develop projects that improve the efficiency of buying/planning systems, processes and procedures.
- Partake in A/B testing of new tools and maintain owner mindset to deliver constructive feedback
- Train and develop team members.
About the team
Here at Zappos, we leverage our individuality and vibrancy to delight and inspire both external customers and our employees.
BASIC QUALIFICATIONS
- 4+ years of with Excel experience
- Bachelor's degree, or 4+ years of professional or military experience
- 4+ years of supply chain, inventory management or project management experience
- Experience in Retail or wholesale business
PREFERRED QUALIFICATIONS
- Knowledge of the principles of statistical inventory control
- Experience managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 80,600.00 - 141,100.00 USD annually