The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual ... Your customers are Zappos and Shopbop employees -- merchandisers, photographers, and corporate ...
You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual ... Your customers are Zappos and Shopbop employees -- merchandisers, photographers, and corporate ...
Software Development Engineer II, FaST (Fashion Subsidiary Tech)
Madison, WI · On-site
$98K - $134K/yr
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
Software Development Engineer II, FaST (Fashion Subsidiary Tech)
Madison, WI · On-site
$98K - $134K/yr
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an ...
... service delivery. Responsibilities : • Hire, onboard, mentor, and develop a team of 8-10 IT ... customer experiences under their care • Own and manage network infrastructure (Cisco-based ...
... service delivery. Responsibilities : • Hire, onboard, mentor, and develop a team of 8-10 IT ... customer experiences under their care • Own and manage network infrastructure (Cisco-based ...
This role is a critical marketing operations and coordination role responsible for keeping Zappos ... customers with a passion for delivering exceptional service and experience in managing and ...
This role is a critical marketing operations and coordination role responsible for keeping Zappos ... customers with a passion for delivering exceptional service and experience in managing and ...
Zappos is a subsidiary of Amazon that focuses on customer service technology for online fashion retailers. The Software Development Engineer II will build critical services and AI agentic workflows ...
Zappos is a subsidiary of Amazon that focuses on customer service technology for online fashion retailers. The Software Development Engineer II will build critical services and AI agentic workflows ...
You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual ... Your customers are Zappos and Shopbop employees - merchandisers, photographers, and corporate teams ...
You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual ... Your customers are Zappos and Shopbop employees - merchandisers, photographers, and corporate teams ...
Customer Service - Full time
Fairfield, NJ · On-site
$16.25 - $22.25/hr
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service ... Location: in office (Fairfield, NJ) * Full time
Customer Service - Full time
Fairfield, NJ · On-site
$16.25 - $22.25/hr
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service ... Location: in office (Fairfield, NJ) * Full time
As a Customer Service Representative with a focus on Video Repair, you will use your communication ... Full Time
As a Customer Service Representative with a focus on Video Repair, you will use your communication ... Full Time
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST * Leading a team of representatives using ... Full Time
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST * Leading a team of representatives using ... Full Time
Customer Service Full Time
Jerome, ID · On-site
$15.75 - $21/hr
... : Full time, 30 to 40 hours a week. Schedule : Open availability - Days and times may vary; including weekends, evenings, and some holidays Location: 800 E. Main, Jerome, ID 83338 Customer Service ...
Customer Service Full Time
Jerome, ID · On-site
$15.75 - $21/hr
... : Full time, 30 to 40 hours a week. Schedule : Open availability - Days and times may vary; including weekends, evenings, and some holidays Location: 800 E. Main, Jerome, ID 83338 Customer Service ...
Customer Service Full Time
Twin Falls, ID · On-site
$15.50 - $20.75/hr
Hours : Full time, 30 to 40 hours a week. Schedule : Open availability - Days and times may vary ... Provide scent-sational customer service by creating a welcoming environment, assisting customers ...
Customer Service Full Time
Twin Falls, ID · On-site
$15.50 - $20.75/hr
Hours : Full time, 30 to 40 hours a week. Schedule : Open availability - Days and times may vary ... Provide scent-sational customer service by creating a welcoming environment, assisting customers ...
Full Time Customer Service
Santa Rosa, CA · On-site
$18.75 - $23.60/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... for both full-time and part-time Team Members. Our benefits include health insurance (medical ...
Full Time Customer Service
Santa Rosa, CA · On-site
$18.75 - $23.60/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... for both full-time and part-time Team Members. Our benefits include health insurance (medical ...
Full Time Customer Service
Santa Rosa, CA · On-site
$18.75 - $23.60/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... FULL_TIME
Full Time Customer Service
Santa Rosa, CA · On-site
$18.75 - $23.60/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... FULL_TIME
Customer Service Full Time
San Antonio, TX · On-site
$14.50 - $19.50/hr
The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an ...
Customer Service Full Time
San Antonio, TX · On-site
$14.50 - $19.50/hr
The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an ...
Customer Service Full Time
San Antonio, TX · On-site
$16/hr
The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an ...
Customer Service Full Time
San Antonio, TX · On-site
$16/hr
The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an ...
Customer Service / Full Time
Parma Heights, OH · On-site
$13/hr
... customers upon their arrival • Mastering provided menu services and have a knowledge of all current sale promotions • Effectively communicate and sell Services and/or Memberships based on ...
Customer Service / Full Time
Parma Heights, OH · On-site
$13/hr
... customers upon their arrival • Mastering provided menu services and have a knowledge of all current sale promotions • Effectively communicate and sell Services and/or Memberships based on ...
To qualify for this position, must have exceptional customer service skills/experience. This is not a remote/work-from-home position. The Call Center Representative is responsible for taking inbound ...
To qualify for this position, must have exceptional customer service skills/experience. This is not a remote/work-from-home position. The Call Center Representative is responsible for taking inbound ...
Customer Service Representative- Full Time
Hewitt, TX · On-site
$14.75 - $20/hr
Our full time entry level customer service & sales clients are Fortune 100 companies! You will be meeting with people directly full time for the purpose of entry level customer service and sales, as ...
Customer Service Representative- Full Time
Hewitt, TX · On-site
$14.75 - $20/hr
Our full time entry level customer service & sales clients are Fortune 100 companies! You will be meeting with people directly full time for the purpose of entry level customer service and sales, as ...
Full Time Zappos Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do full time zappos customer service jobs pay per hour?
Does Zappos have remote jobs?
What is the easiest WFH job to get hired at?
What is the highest paying customer service job?
Is Zappos still a good company to work for?
What is the difference between Full Time Zappos Customer Service vs Part Time Zappos Customer Service?
| Aspect | Full Time Zappos Customer Service | Part Time Zappos Customer Service |
|---|---|---|
| Work Hours | Typically 35-40 hours per week | Less than 30 hours per week |
| Benefits | Full benefits including health insurance, paid time off | Limited or no benefits |
| Credentials | Same as part-time, no additional certifications required | Same as full-time, no additional certifications required |
| Work Environment | Remote or office-based, customer service setting | Remote or flexible setting, customer service environment |
Full Time Zappos Customer Service roles involve longer hours and comprehensive benefits, while Part Time roles offer flexibility with fewer hours and limited benefits. Both positions require similar skills and credentials, focusing on delivering excellent customer service in a remote or office environment.
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Full-time
Posted 6 days ago
Amazon rating
7.4
Based on 6,854 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an Amazon subsidiary, we leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to continually improve the customer experience for their entire journey at Shopbop.com and Zappos.com.
On the CS-Tech team, you'll get to build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents. You get a chance to work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch
You will directly support our internal stakeholders in Fashion & Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios. Come to work with us and help define the next generation customer experiences for the fashion-obsessed!
Work/Life Harmony
Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI.
We generally keep core in-office hours from 9am to 5pm, M-F.
Mentorship & Career Growth
We're building an environment that celebrates knowledge sharing and mentorship. Our team truly enjoys mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews.
We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Key job responsibilities
In this position, you'll use a variety of tools to build, provision, and test a variety of API's and services with a heavy lean towards server-side work
You get to use AI tools to augment work while also building AI agents for customer service scenarios
A day in the life
You start the day by finishing up the work you had in motion yesterday and pushing a CR for review. You notice a CR a teammate has submitted and provide them with feedback, suggesting a small change based on your knowledge of the system they are working with. At daily stand-up, you provide an update on your overall project, report what you're picking up today, and point out to a teammate that they should connect with a stakeholder to unblock themselves.
After standup, you see someone has approved your CR so you kickoff the process to push code to production. You head over to a meeting discussing the teams initiatives to reduce technical debt, calling out some process improvements you believe would be helpful in stopping it from emerging in the first place and ensuring they are filed correctly to be evaluated for next sprint. After that, you head back to your desk where you finish your day with some heads-down time working on the stories that you had mentioned picking up at standup this morning.
About the team
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds
Yes we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US