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Roblox Customer Support Jobs (NOW HIRING)

Roblox

Senior Growth Data Engineer

San Mateo, CA

$120K - $164K/yr

... teams to understand customer requirements and analytics applications, as well as with Data ... Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs

Roblox

Product Marketing Manager, Ads

San Mateo, CA · On-site

$175K/yr

... customers realize value from Roblox ads. * Build and execute programs that increase advertiser ... Partner closely with Brand Partnerships and Sales to support product education, objection handling ...

Roblox

Product Marketing Manager, Ads

San Mateo, CA

$175K/yr

... customers realize value from Roblox ads. * Build and execute programs that increase advertiser ... Partner closely with Brand Partnerships and Sales to support product education, objection handling ...

Roblox

Senior Growth Data Engineer

San Mateo, CA · On-site

$243K - $295K/yr

... teams to understand customer requirements and analytics applications, as well as with Data ... Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs

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Roblox Customer Support information

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How much do roblox customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for roblox customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What does a Roblox Customer Support representative do?

A Roblox Customer Support representative assists users with issues related to their Roblox account, such as password recovery, billing inquiries, moderation actions, and technical problems. They provide guidance on how to resolve common issues, ensure player safety, and help maintain a positive gaming experience. The support team communicates with users mainly through email or the Roblox support website and aims to resolve concerns promptly and professionally.

What skills and qualifications are needed to thrive as a Roblox Customer Support representative?

To thrive as a Roblox Customer Support representative, you need strong problem-solving abilities, clear written communication, and a basic understanding of online gaming platforms, often supported by experience in customer service. Familiarity with ticketing systems like Zendesk, CRM software, and Roblox's own moderation tools is typically required. Patience, empathy, and conflict resolution skills help you effectively address user concerns and maintain positive interactions. These skills are crucial for ensuring user satisfaction, resolving issues efficiently, and upholding the platform's reputation and community standards.

What are common challenges faced by Roblox Customer Support representatives, and how can applicants prepare to handle them?

Roblox Customer Support representatives often encounter challenges such as managing high volumes of support tickets, addressing a wide range of user issues—from account recovery to in-game purchases—and communicating effectively with a diverse, global user base that includes many young players. To prepare, applicants should familiarize themselves with Roblox's platform and policies, develop strong problem-solving and communication skills, and be ready to demonstrate patience and empathy. Being comfortable with rapidly changing environments and collaborating closely with both technical teams and community moderators is also valuable for success in this role.

What is the difference between Roblox Customer Support vs Roblox Moderation?

AspectRoblox Customer SupportRoblox Moderation
Required CredentialsCustomer service experience, communication skillsKnowledge of community guidelines, decision-making skills
Work EnvironmentOffice or remote support centers, interacting with usersOnline platforms, monitoring user activity
Employer & Industry UsageRoblox Corporation, customer service teamsRoblox Corporation, community safety teams

Roblox Customer Support focuses on assisting users with account issues, technical problems, and inquiries, emphasizing communication skills. Roblox Moderation involves monitoring content and enforcing community guidelines to ensure a safe environment. While both roles support Roblox's community, Customer Support handles user interactions, whereas Moderation enforces rules and reviews content.

Do Roblox customer support moderators get paid?

Roblox customer support moderators are typically paid employees or contractors who receive compensation for their work. Their pay depends on the company's policies, location, and the nature of their employment, which may include part-time or full-time hours. Compensation often includes benefits and adherence to labor laws applicable in their region.

What are popular job titles related to Roblox Customer Support jobs?

For Roblox Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Roblox Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Senior Software Engineer, Data Infrastructure

San Mateo, CA

Roblox
Software Development • 51 - 200 employees
Learn more about Robloxexternal

$139K - $183K/yr

Full-time

Re-posted 18 days ago

Job description

With Roblox's daily active users growing at a record pace, we are seeking a senior data infrastructure engineer to join our new Data Insights team. Our team owns the data tooling that empowers Roblox builders to independently make informed and timely data-driven decisions. 

As an engineer on the team, you'll work on the platforms behind tools like Superset, Hex, and Python notebooks, which provide critical insights into the health of our business to users at every level of the company. We tackle diverse challenges in data engineering, infrastructure, and analytics, to deliver the insights our customers need. You will collaborate closely with engineers across our data ecosystem to shape the future of product analytics at Roblox. This role offers the chance to be a founding team member and help define both the technical direction and the long-term shape of the product area from the ground up.

This role is a great fit for you if you are proficient in designing and scale robust data infrastructure and applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our team and make a significant impact at Roblox.

You Will:
  • Architect and deliver a high-performance analytics environment that serves thousands of queries daily
  • Design and scale robust data infrastructure for powering data retrieval and visualization
  • Ensure data systems are reliable, observable, privacy-compliant, and performant
  • Bridge the gap between data engineering, analytics, and infrastructure to deliver a suite of best-in class, fully featured, and easy to use data tools.
  • Build intelligent agentic automation to simplify and accelerate analytical workflows
  • Contribute to internal platforms and tools that abstract complexity, improve developer productivity, and accelerate innovation
  • Be a tech lead and mentor junior engineers
  • Self-organize and take ownership of projects throughout their full lifecycle
You Have:
  • 4+ years of work experience building production-grade, scalable, and reliable data systems
  • AWS infra understanding (VPC, endpoints, private link, Terraform, Amazon EKS)
  • Infra networking (k8s ingress, load balancers, and VPC networking)
  • Data infra understanding (Trino/Spark system configuration)
  • Strong SQL and distributed engine knowledge
  • Python and notebook data stack (e.g. pandas, ibis)
  • Excellent cross-functional collaboration skills; enjoy building systems that enable and accelerate team productivity
  • B.S. equivalent in CS or sufficient experience.

Nice to Have: 

  • Okta experience
  • On call experience and technical troubleshooting
  • White glove customer support
  • Surface level React or experience with agents/skills to handle front end or both
  • Identity & Access Management (IAM)
  • Proven experience handling Python and TypeScript manipulations for supporting Apache Superset 

Apply