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Rxo Customer Service Jobs (NOW HIRING)

Essilor

Rxo - Customer Service Representative

Watsonville, CA · On-site

$16.75 - $23/hr

GENERAL FUNCTION The Customer Service Specialist provides high quality support and problem resolution within a team environment. This position is the front-line in the escalation process of customer ...

Essilor

RxO - Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

GENERAL FUNCTION The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and ...

RXO

Customer Service Representative

Missouri City, TX · On-site

$14 - $19/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ...

RXO

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ...

RXO

Customer Service Representative

Suwanee, GA · On-site

$15 - $20.25/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ...

RXO

Customer Service Rep

West Columbia, SC · On-site

$14.75 - $20.25/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ...

RXO

Customer Service Representative

Mills River, NC · On-site

$15.50 - $21/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ...

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How much do rxo customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for rxo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Rxo Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

RxO - Customer Service Representative

Warwick, RI • On-site

EssilorLuxottica SA
Manufacturing • 10K+ employees
Learn more about EssilorLuxottica SAexternal

$15.75 - $21.25/hr

Other

Posted 14 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

RxO - Customer Service Representative

Brand: Essilor and Subsidiaries Location: Warwick, RI, US Store #: E02529 Ops - Cust Svc - General WarWi Position : Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

General Function The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels.

Major Duties And Responsibilities
  • Analyzes and resolves order errors and inconsistencies.
  • Uses effective problem-solving techniques to resolve exceptions.
  • Applies critical thinking and attention to detail to ensure customer satisfaction.
  • Follows proper procedures and guidelines for resolutions.
  • Navigates efficiently in all system applications.
  • Process data entry orders.
  • Applies proper level of urgency relative to resolution to exceed expectations.
  • Internal Communication –Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers.
  • External Communication – Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.
Basic Qualifications
  • High School diploma
  • 5+ years Customer Service experience
  • Excellent communication techniques, which includes employing courteous language and proper grammar
  • Excellent critical thinking and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent active listening and comprehension skills
  • Ability to demonstrate empathy to all situations
  • Ability to negotiate win/win resolutions
  • Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment
  • Ability to be self-reliant and resourceful
  • Proficient computer skills
  • Experience with Microsoft Excel
  • Solid knowledge of Microsoft Office environment
  • Ability to work extended business hours and weekend hours on a rotating basis
Preferred Qualifications
  • Associate degree
  • Intermediate Optical Knowledge

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