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Roblox Customer Support Jobs (NOW HIRING)

Roblox

Senior Software Engineer - Release

San Mateo, CA · On-site

$243K - $295K/yr

At Roblox, we're building the tools and platform that empower our community to bring any experience ... Work directly with engineering customers to turn pain points into durable, flexible, and safe-by ...

Roblox

Senior Payments Compliance Manager

San Mateo, CA · On-site

... Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our ... You will develop and manage the policies, operations, and controls that support Roblox's compliance ...

Roblox

Principal Software Engineer

San Mateo, CA · On-site

$153K - $206K/yr

At Roblox, we're building the tools and platform that empower our community to bring any experience ... We're rebuilding the platform to be AI-first, natively supporting agentic and ML-driven safety ...

Roblox

Principal Software Engineer

San Mateo, CA · On-site

$153K - $206K/yr

At Roblox, we strive to connect a billion people with optimism and civility, and the Safety ... We're rebuilding the platform to be AI-first, natively supporting agentic and ML-driven safety ...

Roblox

Engineering Manager, Data Tooling

San Mateo, CA · On-site

$295K - $345K/yr

At Roblox, we're building the tools and platform that empower our community to bring any experience ... You will balance near-term customer impact with long-term platform foundations. Your team's work ...

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Roblox Customer Support information

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How much do roblox customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for roblox customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What does a Roblox Customer Support representative do?

A Roblox Customer Support representative assists users with issues related to their Roblox account, such as password recovery, billing inquiries, moderation actions, and technical problems. They provide guidance on how to resolve common issues, ensure player safety, and help maintain a positive gaming experience. The support team communicates with users mainly through email or the Roblox support website and aims to resolve concerns promptly and professionally.

What skills and qualifications are needed to thrive as a Roblox Customer Support representative?

To thrive as a Roblox Customer Support representative, you need strong problem-solving abilities, clear written communication, and a basic understanding of online gaming platforms, often supported by experience in customer service. Familiarity with ticketing systems like Zendesk, CRM software, and Roblox's own moderation tools is typically required. Patience, empathy, and conflict resolution skills help you effectively address user concerns and maintain positive interactions. These skills are crucial for ensuring user satisfaction, resolving issues efficiently, and upholding the platform's reputation and community standards.

What are common challenges faced by Roblox Customer Support representatives, and how can applicants prepare to handle them?

Roblox Customer Support representatives often encounter challenges such as managing high volumes of support tickets, addressing a wide range of user issues—from account recovery to in-game purchases—and communicating effectively with a diverse, global user base that includes many young players. To prepare, applicants should familiarize themselves with Roblox's platform and policies, develop strong problem-solving and communication skills, and be ready to demonstrate patience and empathy. Being comfortable with rapidly changing environments and collaborating closely with both technical teams and community moderators is also valuable for success in this role.

What is the difference between Roblox Customer Support vs Roblox Moderation?

AspectRoblox Customer SupportRoblox Moderation
Required CredentialsCustomer service experience, communication skillsKnowledge of community guidelines, decision-making skills
Work EnvironmentOffice or remote support centers, interacting with usersOnline platforms, monitoring user activity
Employer & Industry UsageRoblox Corporation, customer service teamsRoblox Corporation, community safety teams

Roblox Customer Support focuses on assisting users with account issues, technical problems, and inquiries, emphasizing communication skills. Roblox Moderation involves monitoring content and enforcing community guidelines to ensure a safe environment. While both roles support Roblox's community, Customer Support handles user interactions, whereas Moderation enforces rules and reviews content.

Do Roblox customer support moderators get paid?

Roblox customer support moderators are typically paid employees or contractors who receive compensation for their work. Their pay depends on the company's policies, location, and the nature of their employment, which may include part-time or full-time hours. Compensation often includes benefits and adherence to labor laws applicable in their region.

What are popular job titles related to Roblox Customer Support jobs?

For Roblox Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Roblox Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Senior Software Engineer, Engineering Acceleration

San Mateo, CA • On-site

Roblox
Software Development • 51 - 200 employees
Learn more about Robloxexternal

$243K - $295K/yr

Full-time

Re-posted 12 days ago

Job description

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators.
At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
The Engineering Acceleration Foundations team delivers a world-class development experience to our 2000+ Roblox teammates who write, build, and ship the most incredible virtual experience platform in the world. As a Senior Software Engineer within our Engineering Acceleration team, you will be deep in the middle of transforming development at Roblox from its solid roots to a fully scaled, globally mature, AI-native platform for empowering engineers. If you are passionate about engineering productivity and you've ever wanted to have company-wide impact where you can design, code, and make decisions that fundamentally change how things are done - this is your opportunity!
You Will:
  • Support, scale, secure and redefine Roblox's development cycle including source control, code search, artifact creation and distribution, and local and remote development infrastructure for the next 10 years of growth.
  • Help create software that improves the lives of your coworkers with new local development tools, internal web apps and microservices, reusable CI workflows, productivity metrics toolchains, and integrations across many 1st and 3rd party tools.
  • Collaborate on efforts improving the productivity and user experience of our Source, CI tools and Build, spanning teams across Roblox engineering and impacting every engineer at the company.

You Have:
  • 6+ years of experience
  • A BS in Computer Science or a related field with equivalent practical experience.
  • A customer-focused mindset with great communication and collaboration skills.
  • Participated in end-to-end development, launch, and support of a tool or system used by hundreds of other developers at scale.
  • Knowledge of source control, artifact management, CI tools, and infrastructure. GitHub, GitHub Actions, and Artifactory experience are a plus.
  • Experience working with common cloud and orchestration technologies, preferably AWS, Docker, Kubernetes, and HashiCorp Stack (Terraform, Vault).
  • Fluency in at least one common programming language (Python, Go, C#).

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Annual Salary Range
$243,290-$295,250 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

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