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Roblox Customer Support Jobs (NOW HIRING)

Roblox

Hardware & Testing Lab Technician

San Mateo, CA · On-site

Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our ... Excellent communication and customer service skills, particularly when coordinating across ...

Roblox

Global Mobility Lead

San Mateo, CA · On-site

$205K - $240K/yr

Provide exceptional customer service and empathetic support to builders and their families ... Roblox provides equal employment opportunities to all employees and applicants for employment and ...

Roblox

Global Mobility Lead

San Mateo, CA · On-site

$205K - $240K/yr

Provide exceptional customer service and empathetic support to builders and their families ... Roblox provides equal employment opportunities to all employees and applicants for employment and ...

Roblox

Privacy & Security Counsel

San Mateo, CA · On-site

... customers to meet our global obligations. * Security Compliance Support: Own and deliver complex ... Roblox provides equal employment opportunities to all employees and applicants for employment and ...

Roblox

Revenue Operations Manager

San Mateo, CA · On-site

$199K - $237K/yr

At Roblox, we're building the tools and platform that empower our community to bring any experience ... Support quarterly planning processes including territory planning, goaling, and book-building.

Roblox

Engineering Manager, Data Tooling

San Mateo, CA · On-site

The Tooling team at Roblox builds the shared tools, frameworks, and developer experiences that make ... You will balance near-term customer impact with long-term platform foundations. Your team's work ...

Roblox

Hardware & Testing Lab Technician

San Mateo, CA · On-site

Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our ... Excellent communication and customer service skills, particularly when coordinating across ...

Roblox

Privacy & Security Counsel

San Mateo, CA · On-site

... customers to meet our global obligations. * Security Compliance Support: Own and deliver complex ... Roblox's architecture, data flows, and operational constraints. * Cross-Functional Legal Advice:

Roblox

Revenue Operations Manager

San Mateo, CA

... Roblox. In this role, you will build and own the RevOps function for our Brands advertising ... Support quarterly planning processes including territory planning, goaling, and book-building.

Roblox

Global Mobility Lead

San Mateo, CA · On-site

As a Global Mobility Lead, you will report to the Global Mobility Manager who oversees Roblox ... Provide exceptional customer service and empathetic support to builders and their families.

Voldex Games

Partnership Sales Lead

We are home to several of Roblox's top games, including Brookhaven, Driving Empire, and NFL ... Set realistic expectations with clients during the sales process to support a smooth handoff to the ...

Skillz Inc

Co-op, Platform Communications

Las Vegas, NV · On-site

... Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder ... Customer Support. Although channel strategy, audience segmentation, and media buying remain with ...

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Roblox Customer Support information

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$10

$23

$57

How much do roblox customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for roblox customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What does a Roblox Customer Support representative do?

A Roblox Customer Support representative assists users with issues related to their Roblox account, such as password recovery, billing inquiries, moderation actions, and technical problems. They provide guidance on how to resolve common issues, ensure player safety, and help maintain a positive gaming experience. The support team communicates with users mainly through email or the Roblox support website and aims to resolve concerns promptly and professionally.

What skills and qualifications are needed to thrive as a Roblox Customer Support representative?

To thrive as a Roblox Customer Support representative, you need strong problem-solving abilities, clear written communication, and a basic understanding of online gaming platforms, often supported by experience in customer service. Familiarity with ticketing systems like Zendesk, CRM software, and Roblox's own moderation tools is typically required. Patience, empathy, and conflict resolution skills help you effectively address user concerns and maintain positive interactions. These skills are crucial for ensuring user satisfaction, resolving issues efficiently, and upholding the platform's reputation and community standards.

What are common challenges faced by Roblox Customer Support representatives, and how can applicants prepare to handle them?

Roblox Customer Support representatives often encounter challenges such as managing high volumes of support tickets, addressing a wide range of user issues—from account recovery to in-game purchases—and communicating effectively with a diverse, global user base that includes many young players. To prepare, applicants should familiarize themselves with Roblox's platform and policies, develop strong problem-solving and communication skills, and be ready to demonstrate patience and empathy. Being comfortable with rapidly changing environments and collaborating closely with both technical teams and community moderators is also valuable for success in this role.

What is the difference between Roblox Customer Support vs Roblox Moderation?

AspectRoblox Customer SupportRoblox Moderation
Required CredentialsCustomer service experience, communication skillsKnowledge of community guidelines, decision-making skills
Work EnvironmentOffice or remote support centers, interacting with usersOnline platforms, monitoring user activity
Employer & Industry UsageRoblox Corporation, customer service teamsRoblox Corporation, community safety teams

Roblox Customer Support focuses on assisting users with account issues, technical problems, and inquiries, emphasizing communication skills. Roblox Moderation involves monitoring content and enforcing community guidelines to ensure a safe environment. While both roles support Roblox's community, Customer Support handles user interactions, whereas Moderation enforces rules and reviews content.

Do Roblox customer support moderators get paid?

Roblox customer support moderators are typically paid employees or contractors who receive compensation for their work. Their pay depends on the company's policies, location, and the nature of their employment, which may include part-time or full-time hours. Compensation often includes benefits and adherence to labor laws applicable in their region.

What are popular job titles related to Roblox Customer Support jobs?

For Roblox Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Roblox Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Hardware & Testing Lab Technician

San Mateo, CA • On-site

Roblox
Software Development • 51 - 200 employees
Learn more about Robloxexternal

Full-time

Re-posted 10 days ago

Job description

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators.
At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly.
This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices.
You Will:
  • Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments.
  • Configure devices at the OS and network level, including MDM enrollment, provisioning profile installation, Wi-Fi/network setup, and ADB/CLI-based configuration per Engineering specifications.
  • Perform daily proactive health checks across the device farm, identifying and resolving stuck states, failed devices, loose cabling, thermal issues, and connectivity drops before they impact testing throughput.
  • Provide break/fix support for hardware failures during business hours, including battery swaps, cable replacements, device resets, and component-level troubleshooting.
  • Maintain accurate, auditable asset records, tracking device status, physical location (rack/shelf coordinates), hardware specs, testing harness assignment, and lifecycle stage.
  • Manage device retirement and recycling workflows, including secure data wipe and vendor coordination.
  • Support hardware procurement by receiving shipments, validating orders against POs, and coordinating with vendors and internal teams.
  • Participate in an on-call rotation for after-hours support, providing remote troubleshooting off-site and on-site physical intervention when business-critical test infrastructure requires immediate attention.
  • Provide clear, consistent reporting on device health, inventory status, and operational metrics to leadership.
  • Partner with Engineering to define and maintain runbooks for device setup, configuration standards, and escalation paths.
You Have:
  • 3+ years of experience in IT operations, device lab management, hardware support, or a similar hands-on technical role.
  • Strong working knowledge of iOS, Android, macOS, and Windows device configuration and troubleshooting.
  • Experience with physical infrastructure. IDF buildouts, rack-and-stack, structured cabling, and lab environments.
  • Familiarity with MDM platforms (e.g., Jamf, Workspace ONE, Intune) and device enrollment workflows.
  • Basic network configuration knowledge (VLANs, Wi-Fi, DNS, IP addressing).
  • Demonstrated asset management discipline, accurate inventory tracking, lifecycle documentation, and audit readiness
  • Experience with on-call rotations and the ability to respond to urgent on-site issues outside standard hours.
  • Strong organizational skills and attention to physical and data cleanliness.
  • Excellent communication and customer service skills, particularly when coordinating across technical teams.
Nice to Haves:
  • ITIL Foundation or ITAM certification/experience
  • Experience with ITAM/CMDB platforms (e.g., Jira Assets, ServiceNow, or similar)
  • Familiarity with ADB, Xcode device management, or CLI-based device tooling
  • Experience supporting automated test infrastructure or CI/CD hardware environments
  • Project management experience, coordinating buildouts, procurement timelines, or lab expansions
  • Experience with console devkits (e.g. Xbox, PlayStation) and associated compliance requirements

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.
Hourly Pay Range
$50.27-$61.58 USD
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

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