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Overnight Csr Jobs (NOW HIRING)

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Overnight Customer Service Representative

Bronx, NY · On-site

$17 - $18.50/hr

Overnight Customer Service Representative This job is located at 738 A East 233rd St., Bronx, NY 10466 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Overnight Customer Service Representative This job is located at 2737 N. Main St., Fort Worth, TX 76106 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Chicago, IL · On-site

$17.05 - $18.60/hr

Overnight Customer Service Representative This position is located at 570 W. Roosevelt Rd., Chicago, IL 60607 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Overnight Customer Service Representative This job is located at 1800 South Tryon Street, Charlotte, NC 28203 PLS Overview: Why PLS? Because You Deserve Better! PLS--which stands for People ...

PLS

Overnight Customer Service Representative

Boston, MA · On-site

$15 - $17/hr

Overnight Customer Service Representative This job is located at 508 Geneva Avenue, Dorchester, MA 02122 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Arlington, TX · On-site

$14.50 - $19.50/hr

Overnight Customer Service Representative This job is located at 900 E. Pioneer Parkway, Arlington, TX 76010 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

PLS

Overnight Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Overnight Customer Service Representative This job is located at 4240 Hwy 6 North, Suite A, Houston, TX 77084 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People ...

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Overnight Csr information

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How much do overnight csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for overnight csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an overnight CSR?

An Overnight Customer Service Representative (CSR) is a professional who provides customer support during nighttime hours, typically when most other staff are unavailable. Their responsibilities often include handling customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. Overnight CSRs may work in various industries, such as retail, hospitality, or call centers, and are essential for maintaining 24/7 service. They need strong communication skills, patience, and the ability to work independently. This role is ideal for those who prefer or are required to work non-traditional hours.

What are the key skills and qualifications needed to thrive as an overnight CSR?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and chat platforms is typically required. Patience, resilience, and the ability to work independently during late hours are essential soft skills for this role. These skills ensure effective customer support, maintain service quality overnight, and help manage challenging situations when supervisory support may be limited.

What are some unique challenges faced by overnight CSRs, and how can they be managed?

Overnight Customer Service Representatives often encounter challenges such as working with limited supervision, managing fatigue during non-traditional hours, and handling urgent customer issues when other departments may not be available. To succeed, it's important to develop strong time management skills, utilize available resources efficiently, and maintain clear communication with day-shift colleagues for seamless service. Many employers provide additional support or incentives for overnight staff, and teamwork within the overnight crew is essential for managing workload and maintaining morale.

What is the difference between Overnight Csr vs Customer Service Associate?

FeatureOvernight CsrCustomer Service Associate
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentWarehouse, call center, or retailRetail store, call center, or office
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
CertificationsNone typically requiredNone typically required

Both Overnight Csr and Customer Service Associate roles involve customer interaction and require strong communication skills. The main difference lies in their work hours and environment, with Overnight Csr working night shifts often in warehouses or call centers, while Customer Service Associates typically work during daytime hours in retail or office settings.

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Overnight Csr jobs near you
Infographic showing various Overnight Csr job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Overnight Customer Service Representative

Ellicott City, MD • On-site

Carroll Motor Fuels
Petroleum and Petroleum Products Wholesalers • 501 - 1,000 employees
Learn more about Carroll Motor Fuelsexternal

$16 - $21.75/hr

Other

Re-posted 8 days ago

Job description

Overnight Customer Service Representative

Hot Job

Store 40 - Ellicott City, MD 21041

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

Job Summary:

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.
Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 18 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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