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Overnight Csr Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

Overnight Customer Service Representative This job is located at: 11801 Webb Chapel Rd., Dallas, TX 75234 PLS Overview: Why PLS? Because You Deserve Better! PLS--which stands for People - Location ...

PLS

Overnight Customer Service Representative

El Paso, TX

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1921 Montana Ave., El Paso, TX 79903 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Durham, NC

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 1007 N Miami Blvd, Durham, NC 27704 PLS Overview: Why PLS? Because You Deserve Better! ® PLS -- which stands for People - Location ...

PLS

Overnight Customer Service Representative

Glendale, AZ · On-site

$14.50 - $19.75/hr

Overnight Customer Service Representative This job is located at 6630 W. Camelback Rd, Glendale, AZ 85301 PLS Overview: Why PLS? Because You Deserve Better! PLS -- which stands for People - Location ...

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How much do overnight csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and chat platforms is typically required. Patience, resilience, and the ability to work independently during late hours are essential soft skills for this role. These skills ensure effective customer support, maintain service quality overnight, and help manage challenging situations when supervisory support may be limited.

What are some unique challenges faced by Overnight Customer Service Representatives, and how can they be managed?

Overnight Customer Service Representatives often encounter challenges such as working with limited supervision, managing fatigue during non-traditional hours, and handling urgent customer issues when other departments may not be available. To succeed, it's important to develop strong time management skills, utilize available resources efficiently, and maintain clear communication with day-shift colleagues for seamless service. Many employers provide additional support or incentives for overnight staff, and teamwork within the overnight crew is essential for managing workload and maintaining morale.

What is an Overnight CSR?

An Overnight Customer Service Representative (CSR) is a professional who provides customer support during nighttime hours, typically when most other staff are unavailable. Their responsibilities often include handling customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. Overnight CSRs may work in various industries, such as retail, hospitality, or call centers, and are essential for maintaining 24/7 service. They need strong communication skills, patience, and the ability to work independently. This role is ideal for those who prefer or are required to work non-traditional hours.

What is the difference between Overnight Csr vs Customer Service Associate?

FeatureOvernight CsrCustomer Service Associate
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentWarehouse, call center, or retailRetail store, call center, or office
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
CertificationsNone typically requiredNone typically required

Both Overnight Csr and Customer Service Associate roles involve customer interaction and require strong communication skills. The main difference lies in their work hours and environment, with Overnight Csr working night shifts often in warehouses or call centers, while Customer Service Associates typically work during daytime hours in retail or office settings.

More about Overnight Csr jobs
What cities are hiring for Overnight Csr jobs? Cities with the most Overnight Csr job openings:
What are the most commonly searched types of Csr jobs? The most popular types of Csr jobs are:
What states have the most Overnight Csr jobs? States with the most job openings for Overnight Csr jobs include:
What job categories do people searching Overnight Csr jobs look for? The top searched job categories for Overnight Csr jobs are:
Overnight Csr jobs near you
Infographic showing various Overnight Csr job openings in the United States as of May 2026, with employment types broken down into 22% Full Time, and 78% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Overnight Customer Service Representative

Overnight Customer Service Representative

Advance Financial

Chattanooga, TN • On-site

$14.50 - $19.75/hr

Other

Medical, Retirement, PTO

Posted yesterday

Job description

Overnight Customer Service Representative

Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.

What You'll Do
  • Welcome customers and work to provide the best customer experience possible
  • Help customers complete applications for lines of credit and installment loans
  • Work with team leads to meet and exceed monthly goals
  • Accurately assist customers with loan applications to completion
  • Answer any and all customer questions
  • Use company best practices to provide consistent and amazing customer service
  • Work with money – being able to reconcile a cash drawer accurately is a must!
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development
What We're Looking For
  • High School Graduate or equivalent
  • Phone customer service experience preferred
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable – this is one of the keys to growing with our company
  • Computer proficiency required
Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • $500 sign-on bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student loan repayment plan
Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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