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Overnight Csr Jobs (NOW HIRING)

PLS

Overnight Customer Service Representative

New York, NY · On-site

$17 - $18.50/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Irving, TX

$15.25 - $21/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

Circle K Stores, Inc.

Overnight Customer Service Rep

Mims, FL · On-site

$13.75 - $18.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

PLS

Overnight Customer Service Representative

New York, NY · On-site

$17 - $18.50/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Chicago, IL · On-site

$17.05 - $18.60/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

New York, NY

$17.50 - $23.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

Boston, MA · On-site

$15 - $17/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Overnight Customer Service Representative

New York, NY

$17.50 - $23.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

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Overnight Csr information

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How much do overnight csr jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for overnight csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Overnight CSR?

An Overnight Customer Service Representative (CSR) is a professional who provides customer support during nighttime hours, typically when most other staff are unavailable. Their responsibilities often include handling customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. Overnight CSRs may work in various industries, such as retail, hospitality, or call centers, and are essential for maintaining 24/7 service. They need strong communication skills, patience, and the ability to work independently. This role is ideal for those who prefer or are required to work non-traditional hours.

What is the difference between Overnight Csr vs Customer Service Associate?

FeatureOvernight CsrCustomer Service Associate
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentWarehouse, call center, or retailRetail store, call center, or office
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
CertificationsNone typically requiredNone typically required

Both Overnight Csr and Customer Service Associate roles involve customer interaction and require strong communication skills. The main difference lies in their work hours and environment, with Overnight Csr working night shifts often in warehouses or call centers, while Customer Service Associates typically work during daytime hours in retail or office settings.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and chat platforms is typically required. Patience, resilience, and the ability to work independently during late hours are essential soft skills for this role. These skills ensure effective customer support, maintain service quality overnight, and help manage challenging situations when supervisory support may be limited.

What are some unique challenges faced by Overnight Customer Service Representatives, and how can they be managed?

Overnight Customer Service Representatives often encounter challenges such as working with limited supervision, managing fatigue during non-traditional hours, and handling urgent customer issues when other departments may not be available. To succeed, it's important to develop strong time management skills, utilize available resources efficiently, and maintain clear communication with day-shift colleagues for seamless service. Many employers provide additional support or incentives for overnight staff, and teamwork within the overnight crew is essential for managing workload and maintaining morale.
More about Overnight Csr jobs
What cities are hiring for Overnight Csr jobs? Cities with the most Overnight Csr job openings:
What are the most commonly searched types of Csr jobs? The most popular types of Csr jobs are:
What states have the most Overnight Csr jobs? States with the most job openings for Overnight Csr jobs include:
What job categories do people searching Overnight Csr jobs look for? The top searched job categories for Overnight Csr jobs are:
Overnight Csr jobs near you
Infographic showing various Overnight Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Overnight Customer Service Representative

Overnight Customer Service Representative

PLS

New York, NY • On-site

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

This job is located at 140 W 55th Street, New York City, NY 10019
PLS® Overview:
Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.
Job Responsibilities:
  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management

Job Requirements:
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Physical Requirements:
  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits:
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication • Customer Focus • Integrity and Trust • Teamwork • Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
New York Pay Band
$17-$18.50 USD

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