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Overnight Discover Card Customer Service Jobs (NOW HIRING)

Bankers' Bank of Kansas

Bank Card CSR

Wichita, KS · On-site

$15.75 - $21.50/hr

Bank Card CSR Job Summary: Responsible for providing customer service to bankers and cardholders via various contact methods, including phone, email, and mail. Hours of operation are 8:00 a.m. until ...

New

Bankers' Bank of Kansas

Bank Card CSR

Wichita, KS

$14.25 - $19.50/hr

Responsible for providing customer service to bankers and cardholders via various contact methods ... Promote strong teamwork with regular communication within the Bank Card team, BBOK teammates, and ...

New

Capital One Group

Manager - Financial Analysis

Mclean, VA · On-site

$138 - $173/hr

... the Finance team supporting Discover Card Customer Management activities along with other ... services, banking or technology industries* 4+ years experience partnering with senior leaders and ...

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How much do overnight discover card customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for overnight discover card customer service in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Discover Card Customer Service vs Discover Card Customer Service Representative?

AspectOvernight Discover Card Customer ServiceDiscover Card Customer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentNight shifts, call centers, remote or on-siteDay shifts, call centers, on-site or remote
Employer & IndustryDiscover Financial Services, banking/credit card industryDiscover Financial Services, banking/credit card industry
Search & Comparison IntentFocus on overnight support roles, night shift customer serviceGeneral customer service roles during regular hours

Overnight Discover Card Customer Service primarily involves handling customer inquiries during night shifts, often remotely or in call centers, with a focus on overnight support. Discover Card Customer Service Representatives typically work during daytime hours, providing general support. Both roles require similar credentials and industry experience, but differ mainly in work hours and shift timing.

What does an Overnight Discover Card Customer Service representative do?

An Overnight Discover Card Customer Service representative assists cardholders with their account needs during nighttime hours. Their responsibilities include answering questions about account balances, processing payments, helping with lost or stolen cards, and resolving any issues that arise outside of regular business hours. They communicate with customers primarily over the phone or via online chat, ensuring a high level of service and security. This role is essential for providing 24/7 support to Discover Card members.

What are some common challenges faced by Overnight Discover Card Customer Service representatives, and how can I prepare for them?

Overnight Discover Card Customer Service representatives often face challenges such as managing high call volumes during off-peak hours, handling urgent issues when supervisory support may be limited, and maintaining focus during late-night shifts. To prepare, it's helpful to develop strong time management skills, stay familiar with company policies, and practice self-care strategies to stay alert and focused. Building effective communication skills and being comfortable working independently are also key to thriving in this role.

What are the key skills and qualifications needed to thrive as an Overnight Discover Card Customer Service representative?

To thrive as an Overnight Discover Card Customer Service Representative, you need strong communication, problem-solving abilities, and basic computer proficiency, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important for managing customer accounts and inquiries efficiently. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences and resolving issues effectively during late-night hours when support is especially valued.

Does Overnight Discover Card Customer Service allow remote work?

Overnight Discover Card Customer Service positions often offer remote work options, especially for roles involving phone support and online account management. However, availability of remote work can vary by location and specific job requirements, so candidates should review the job listing for remote work policies and necessary equipment or certifications.
More about Overnight Discover Card Customer Service jobs

What cities are hiring for Overnight Discover Card Customer Service jobs?

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What are the most commonly searched types of Discover Card Customer Service jobs?

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What states have the most Overnight Discover Card Customer Service jobs?

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What job categories do people searching Overnight Discover Card Customer Service jobs look for?

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Overnight Discover Card Customer Service jobs near you
Infographic showing various Overnight Discover Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Bank Card CSR

Bankers' Bank of Kansas

Wichita, KS • On-site

$15.75 - $21.50/hr

Other

Posted 2 days ago

New

Job description

Bank Card CSR

Job Summary: Responsible for providing customer service to bankers and cardholders via various contact methods, including phone, email, and mail. Hours of operation are 8:00 a.m. until 5:00 p.m., Monday through Friday, in a normal office environment.

Duties:

  • Answer incoming calls or emails from cardholders and banks with inquiries on accounts.
  • Responsible for maintenance on customer requests such as activation of cards, credit limit increases, deceased and divorce notifications, address changes, name changes and addition of cardholders.
  • Recommends improvements and automation of processes to increase efficiency and accuracy.
  • Promote strong teamwork with regular communication within the Bank Card team, BBOK teammates, and service partners, using appropriate methods depending on audience.
  • Ensure compliance and audit requirements are met on all responsibilities assigned by adhering to payment network regulations, as well as federal rules and regulations. These regulations include but are not limited to the Truth in Lending Act, Electronic Funds Transfers Act and Gramm-Leach-Bliley Act (Financial Privacy and Safeguard Rules), Identity Theft/Red Flag Rules and Bank Secrecy Act.
  • Other Duties as assigned.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • High school diploma or equivalent
  • Excellent customer service skills with ability to act in a positive and professional manner
  • Excellent written and verbal communication skills, with ability to clearly communicate detailed information to customers, coworkers, and management
  • Ability to follow detailed procedures within defined service level timeframes
  • Strong knowledge of Microsoft Excel and Microsoft Word
  • Mathematical and analytical skills
  • Ability to use basic office equipment and tools, such as the telephone, computer, calculator, fax machine, and copy machine
  • Ability to maintain confidentiality
  • Willingness to take on projects as needed while completing daily and monthly duties
  • Team oriented

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