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Overnight Discover Card Customer Service Jobs (NOW HIRING)

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Overnight Discover Card Customer Service information

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$41

How much do overnight discover card customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight discover card customer service in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Discover Card Customer Service vs Discover Card Customer Service Representative?

AspectOvernight Discover Card Customer ServiceDiscover Card Customer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentNight shifts, call centers, remote or on-siteDay shifts, call centers, on-site or remote
Employer & IndustryDiscover Financial Services, banking/credit card industryDiscover Financial Services, banking/credit card industry
Search & Comparison IntentFocus on overnight support roles, night shift customer serviceGeneral customer service roles during regular hours

Overnight Discover Card Customer Service primarily involves handling customer inquiries during night shifts, often remotely or in call centers, with a focus on overnight support. Discover Card Customer Service Representatives typically work during daytime hours, providing general support. Both roles require similar credentials and industry experience, but differ mainly in work hours and shift timing.

What does an Overnight Discover Card Customer Service representative do?

An Overnight Discover Card Customer Service representative assists cardholders with their account needs during nighttime hours. Their responsibilities include answering questions about account balances, processing payments, helping with lost or stolen cards, and resolving any issues that arise outside of regular business hours. They communicate with customers primarily over the phone or via online chat, ensuring a high level of service and security. This role is essential for providing 24/7 support to Discover Card members.

Does Discover card have 24-7 customer service?

Discover Card customer service, including for Overnight Discover Card Customer Service roles, is available 24 hours a day, 7 days a week. This allows representatives to assist customers with account issues, fraud concerns, and inquiries at any time, often through phone or online channels.

What are some common challenges faced by Overnight Discover Card Customer Service representatives, and how can I prepare for them?

Overnight Discover Card Customer Service representatives often face challenges such as managing high call volumes during off-peak hours, handling urgent issues when supervisory support may be limited, and maintaining focus during late-night shifts. To prepare, it's helpful to develop strong time management skills, stay familiar with company policies, and practice self-care strategies to stay alert and focused. Building effective communication skills and being comfortable working independently are also key to thriving in this role.

How much do Discover employees make?

Discover Card customer service representatives typically earn an average hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $45,000 depending on experience and location. Compensation may also include benefits such as health insurance and retirement plans, and the role often requires strong communication skills and customer service experience.

What are the key skills and qualifications needed to thrive as an Overnight Discover Card Customer Service Representative, and why are they important?

To thrive as an Overnight Discover Card Customer Service Representative, you need strong communication, problem-solving abilities, and basic computer proficiency, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is important for managing customer accounts and inquiries efficiently. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences and resolving issues effectively during late-night hours when support is especially valued.

Does Discover pay weekly or biweekly?

Discover Customer Service representatives are typically paid on a biweekly basis. This schedule applies to most full-time customer service roles, including overnight positions, and ensures employees receive paychecks every two weeks. Payment schedules may vary by location or specific employment terms.

Do Discover employees work from home?

Discover Customer Service employees, including those in overnight roles, may have the option to work remotely depending on company policies and specific job requirements. Many customer service positions are now offered with remote or hybrid work arrangements, especially after the COVID-19 pandemic. However, availability varies by role and location, so it is best to confirm with the employer or during the application process.
More about Overnight Discover Card Customer Service jobs
What cities are hiring for Overnight Discover Card Customer Service jobs? Cities with the most Overnight Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Overnight Discover Card Customer Service jobs? States with the most job openings for Overnight Discover Card Customer Service jobs include:
Infographic showing various Overnight Discover Card Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One

Mclean, VA

Full-time

Posted 5 days ago


Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

91st of 170 rated banks


Job description

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One is seeking highly motivated Senior Risk Associates interested in supporting and learning about dedicated risk advisory for the Upmarket and Discover Card business segments. Our Senior Risk Associates function as key partners in supporting high visibility and critical risk management activities across multiple lines of defense, such as product and process risk assessments, audits and exams, new intent delivery, control advisory, and more.

Ideal candidates will demonstrate ownership in executing these risk management activities, with the support and guidance of an experienced vertical risk manager, and possess a growth mindset and willingness to experience and learn new activities.

Here's what we're looking for in an ideal teammate:

  • You are a learner who seeks to understand a business area, its processes, risks and control environment

  • You challenge the status quo but move quickly to pragmatic solutions

  • You create energy and an environment that fosters trust, collaboration, and belonging

  • You possess a relentless focus on quality and timeliness

  • You adapt to change and are intellectually curious. You like to ask questions and test assumptions

  • You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment

  • You demonstrate strong organizational and communication skills

  • You develop influential relationships based upon shared risk objectives

  • You do the right thing and lead by example

Responsibilities:

  • Directly support vertical risk managers and accountable executives for the Upmarket and Discover Card business segments

  • Execute critical risk management activities both with and independent of the vertical risk manager

  • Coordinate, influence, and negotiate priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate

  • Establish strong interaction models and relationships to collaborate and consult with key stakeholders

  • Collect data and information and use analytics and reporting to develop risk transparency to senior leadership and executives

  • Develop strong business acumen to appropriately represent the business to 2nd and 3rd line of defense partners

  • Develop and maintain formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience in financial services, project or process management, or combination

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • 2+ years of experience in project or process management

  • 1+ years of experience in risk management

  • 2+ years of experience in presentation or communication

  • 1+ years of experience in change management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Risk Associate


Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate


Riverwoods, IL: $87,700 - $100,100 for Sr. Risk Associate









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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