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From Home Discover Card Customer Service Jobs (NOW HIRING)

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Complies with all credit card regulations and collection goals. At Valero, this role performs ... from job entry date. * Develops a working knowledge of the proprietary computer system and ...

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From Home Discover Card Customer Service information

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$9

$18

$26

How much do from home discover card customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for from home discover card customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are From Home Discover Card Customer Service jobs?

From Home Discover Card Customer Service jobs are remote positions where employees assist Discover cardholders with their questions, concerns, and account management via phone, chat, or email. These roles typically involve helping customers with payments, resolving disputes, explaining card features, and providing technical support—all from a home office. Employees receive training and support from Discover and are expected to deliver excellent customer service while maintaining privacy and security standards.

What are the key skills and qualifications needed to thrive as a Work-from-Home Discover Card Customer Service Representative, and why are they important?

To thrive as a Work-from-Home Discover Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and secure data entry platforms is often required. Patience, active listening, and a positive attitude help build rapport with customers and resolve their concerns effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and upholding the company's reputation in a remote environment.

What is the difference between From Home Discover Card Customer Service vs From Home Discover Card Fraud Analyst?

AspectFrom Home Discover Card Customer ServiceFrom Home Discover Card Fraud Analyst
CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in criminal justice, finance, or related field; experience in fraud detection
Work EnvironmentRemote call center or online supportRemote analysis and investigation of fraud cases
Employer & IndustryDiscover Bank, financial services industryDiscover Bank, financial services industry
Search & Comparison IntentCustomer support, service roles, remote customer service jobsFraud detection, security, financial investigation roles

While both roles are remote positions within Discover Bank, the Customer Service role focuses on assisting customers with account inquiries and support, whereas the Fraud Analyst specializes in detecting and investigating fraudulent activities. The credentials, daily tasks, and skill sets differ, catering to distinct functions within the same industry.

What are some common challenges faced by remote Discover Card Customer Service representatives, and how can they be managed?

Remote Discover Card Customer Service representatives often face challenges such as maintaining consistent communication with their team, managing time effectively without in-person supervision, and resolving customer issues without immediate physical support. To overcome these, it's important to establish a structured daily routine, utilize company-provided communication tools, and proactively seek help from supervisors when needed. Additionally, participating in regular virtual team meetings can foster a sense of connection and ensure you're aligned with company goals and updates.
More about From Home Discover Card Customer Service jobs
What cities are hiring for From Home Discover Card Customer Service jobs? Cities with the most From Home Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most From Home Discover Card Customer Service jobs? States with the most job openings for From Home Discover Card Customer Service jobs include:
Infographic showing various From Home Discover Card Customer Service job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One

Richmond, VA • On-site

Full-time

Posted 8 days ago


Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

91st of 170 rated banks


Job description

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)

Capital One is seeking highly motivated Senior Risk Associates interested in supporting and learning about dedicated risk advisory for the Upmarket and Discover Card business segments. Our Senior Risk Associates function as key partners in supporting high visibility and critical risk management activities across multiple lines of defense, such as product and process risk assessments, audits and exams, new intent delivery, control advisory, and more.

Ideal candidates will demonstrate ownership in executing these risk management activities, with the support and guidance of an experienced vertical risk manager, and possess a growth mindset and willingness to experience and learn new activities.

Here's what we're looking for in an ideal teammate:

  • You are a learner who seeks to understand a business area, its processes, risks and control environment

  • You challenge the status quo but move quickly to pragmatic solutions

  • You create energy and an environment that fosters trust, collaboration, and belonging

  • You possess a relentless focus on quality and timeliness

  • You adapt to change and are intellectually curious. You like to ask questions and test assumptions

  • You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment

  • You demonstrate strong organizational and communication skills

  • You develop influential relationships based upon shared risk objectives

  • You do the right thing and lead by example

Responsibilities:

  • Directly support vertical risk managers and accountable executives for the Upmarket and Discover Card business segments

  • Execute critical risk management activities both with and independent of the vertical risk manager

  • Coordinate, influence, and negotiate priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate

  • Establish strong interaction models and relationships to collaborate and consult with key stakeholders

  • Collect data and information and use analytics and reporting to develop risk transparency to senior leadership and executives

  • Develop strong business acumen to appropriately represent the business to 2nd and 3rd line of defense partners

  • Develop and maintain formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience in financial services, project or process management, or combination

Preferred Qualifications:

  • Bachelor's Degree or military experience

  • 2+ years of experience in project or process management

  • 1+ years of experience in risk management

  • 2+ years of experience in presentation or communication

  • 1+ years of experience in change management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Risk Associate


Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate


Riverwoods, IL: $87,700 - $100,100 for Sr. Risk Associate









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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