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Call Center Work Jobs (NOW HIRING)

Trax Credit Union

Call Center Representative

Tampa, FL

$15 - $19/hr

Our work is guided by accountability, service, passion, integrity, respect, and excellence-and we're looking for leaders who bring these values to life every day. Call Center Representative Position ...

Trax Credit Union

Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Our work is guided by accountability, service, passion, integrity, respect, and excellence--and we're looking for leaders who bring these values to life every day. Call Center Representative Position ...

Trax Credit Union

Call Center Representative

Tampa, FL · On-site

$16/hr

Our work is guided by accountability, service, passion, integrity, respect, and excellence-and we're looking for leaders who bring these values to life every day. Call Center Representative Position ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... You will work closely with a supportive team to turn everyday interactions into positive ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Work Environment * Office-based call center environment. * Structured schedule. * Direct reporting ... to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... The work environment is a professional office setting, and there may be periods of extended sitting ...

CCS

Customer Service Call Center - Work From Home!

$15.75 - $20.50/hr

... heart of our call center operations as you deliver first-class customer service in every ... Remote or hybrid work options * Wellness programs and mental health support

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Ability to handle high call volumes and work in a fast-paced environment. * Proficient with ...

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Call Center Work information

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$10

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How much do call center work jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for call center work in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Worker, and why are they important?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.
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What states have the most Call Center Work jobs? States with the most job openings for Call Center Work jobs include:
What job categories do people searching Call Center Work jobs look for? The top searched job categories for Call Center Work jobs are:
Call Center Work jobs near you
Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN

Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN

Ballad Health

Bristol, TN • On-site

Full-time

Re-posted 4 days ago

Ballad Health rating

6.5

Company rating: 6.5 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

607th of 886 rated healthcare providers

Job description

Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center

What Ballad Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ballad Health

Sourced by ZipRecruiter

Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Johnson City, TN, US

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