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Call Center Work Jobs (NOW HIRING)

CCS Medical

Customer Service Call Center - Work From Home!

$15.75 - $20.50/hr

Customer Service Call Center - Work From Home! Job Location US ID 2026-4094 Category Customer Service/Support Position Status Regular Full-Time Position Schedule Monday-Friday Shift 8-5 Central / 9-6 ...

CCS

Customer Service Call Center - Work From Home!

$15.75 - $20.50/hr

... heart of our call center operations as you deliver first-class customer service in every ... Remote or hybrid work options * Wellness programs and mental health support

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... You will work closely with a supportive team to turn everyday interactions into positive ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Work with consumers in difficult situations. Handle and data enter complaints in accordance with ...

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Call Center Work information

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$10

$17

$25

How much do call center work jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center work in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are the key skills and qualifications needed to thrive as a call center worker?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

How to start working at a call center?

To start working at a call center, you should look for job openings online or through staffing agencies, prepare a resume highlighting communication and customer service skills, and complete any required application or interview process. Many positions require a high school diploma or equivalent and basic computer skills. Some employers may also provide training once hired.
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Cities with the most Call Center Work job openings:

What states have the most Call Center Work jobs?

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Call Center Work jobs near you
Infographic showing various Call Center Work job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Work Study

Colorado Community College System Career Site

Aurora, CO • On-site

$17.50/hr

Full-time

Posted 16 days ago

Job description

Title: Call Center Work Study

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range: $17.50 per Hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.
More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses.

Duties & Responsibilities:

  • Answer incoming phone calls in a timely and professional manner
  • Provide quality customer service
  • Assist students with the getting started process and questions about CCA
  • Knowledgeable of school policies & procedures
  • Informed about campus closures, events, and other happenings on campus
  • Data entry as assigned
  • Supporting with call campaigns as assigned

Minimum Qualifications:

  • Excellent Customer Service Skills
  • Team worker
  • Flexible
  • Quick Learner
  • Motivated
  • Patience
  • Reliable
  • Work-Study Eligible

Work-Study Eligibility Requirements
This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email financialaid@ccaurora.edu for assistance.
Work Study Eligibility Requirements:

  • Must have a completed FAFSA on file
  • Must be enrolled in a minimum of six (6) credit hours
  • Must not have already earned a first bachelor’s degree
  • Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.
Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.

Application Instructions: 

By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law.

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