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Full Time Inmate Call Monitoring Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

Global Electronic Services

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Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Coach in real time through call monitoring, feedback, and hands-on development that builds ... Paid time off and paid holidays * Full-time, in-office position with opportunities for career ...

Global Electronic Services

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Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Coach in real time through call monitoring, feedback, and hands-on development that builds ... Paid time off and paid holidays * Full-time, in-office position with opportunities for career ...

Select Portfolio Servicing, Inc.

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Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

Summary of Position: · In office, full time position with the ability to work remotely if certain ... with a call monitoring program to ensure compliance with applicable rules and laws, where ...

Select Portfolio Servicing, Inc.

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Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

Summary of Position: · In office, full time position with the ability to work remotely if certain ... with a call monitoring program to ensure compliance with applicable rules and laws, where ...

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What cities are hiring for Full Time Inmate Call Monitoring jobs? Cities with the most Full Time Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Full Time Inmate Call Monitoring jobs? States with the most job openings for Full Time Inmate Call Monitoring jobs include:
What job categories do people searching Full Time Inmate Call Monitoring jobs look for? The top searched job categories for Full Time Inmate Call Monitoring jobs are:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Monitoring Specialist

Zwicker & Associates, P.C.

Hebron, KY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

34th of 34 rated law firms

Job description

Description:

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.


Zwicker is presently seeking a Call Monitoring Specialist to join our team. A Call Monitoring Specialist plays a crucial role in maintaining quality and consistency in customer service interactions. Their main job is to listen to and evaluate recorded or live calls between customer service agents and clients to ensure that standards are being met. It’s a role that blends analytical thinking with a deep understanding of human interaction.


The base hourly rate for this position is $19.00-$20.00.


Responsibilities include

  • Review live and recorded calls and evaluate the call based on predetermined criteria
  • Complete audit summary reports as directed
  • Provide feedback to operations as requested
  • Conduct Clean Desk and other audits as needed
  • Assist in the audit & review of employee training materials
  • Other duties as assigned


Requirements:
  • Two years’ experience in debt collections
  • Prior call monitoring or compliance experience preferred
  • Knowledge of the FDCPA
  • Strong listening skills
  • Strong computer skills and proficiency in Microsoft Excel, Word, and Outlook
  • Excellent communication skills both verbal and written - constant communication with major financial institutions, law firms, and management.
  • Ability to work independently
  • Strong organizational skills, ability to manage multiple priorities
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast-paced, community environment
  • Ability to maintain confidentiality and discretion
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence


Physical Qualifications

  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking


Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/


Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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