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Full Time Inmate Call Monitoring Jobs (NOW HIRING)

Global Electronic Services

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Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Buford, GA · On-site

$55K - $85K/yr

Buford, GA | Full-Time | In Office Global Electronic Services is seeking an experienced Outbound ... We need a floor leader who actively monitors live calls, coaches agents in real time, maintains ...

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TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...

Serenity Healthcare, LLC

Call Center Supervisor

Lehi, UT · On-site

Lehi, UT Employment Type: Full-Time ON-SITE Serenity is scaling its member support operation and we ... Use call monitoring and performance dashboards to diagnose issues and act on them fast * Absorb ...

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Full Time Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What is the app that helps felons get jobs?

There is no specific app designed solely for felons to find jobs; however, job search platforms like Indeed, ZipRecruiter, and LinkedIn are commonly used by individuals with criminal records to find employment opportunities. These apps often include filters and resources to assist job seekers with background challenges and may require users to create profiles and upload resumes.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

More about Full Time Inmate Call Monitoring jobs
What cities are hiring for Full Time Inmate Call Monitoring jobs? Cities with the most Full Time Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Full Time Inmate Call Monitoring jobs? States with the most job openings for Full Time Inmate Call Monitoring jobs include:
What job categories do people searching Full Time Inmate Call Monitoring jobs look for? The top searched job categories for Full Time Inmate Call Monitoring jobs are:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution.
Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Global Electronic Services

Lawrenceville, GA • On-site

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

Buford, GA | Full-Time | In Office

Global Electronic Services is seeking an experienced Outbound Call Center Sales Manager to lead, coach, and develop our outbound sales team.

This is a highly hands-on leadership position. We are not looking for a manager who sits in an office reviewing reports. We need a floor leader who actively monitors live calls, coaches agents in real time, maintains accountability, drives performance, and creates a high-energy sales environment.

The ideal candidate comes from an outbound call center, inside sales, contact center, or telesales leadership background and has experience managing agent performance through direct observation, call monitoring, quality assurance, and coaching.

What You'll Do

  • Lead a team of outbound sales representatives in a fast-paced call center environment
  • Walk the sales floor throughout the day monitoring activity and engagement
  • Listen to live calls and provide real-time coaching and feedback
  • Conduct side-by-side training and call reviews
  • Monitor call quality, customer interactions, and sales effectiveness
  • Drive key performance indicators including:
    • Call volume
    • Talk time
    • Conversion rates
    • Follow-up activity
    • Attendance
    • Agent productivity
  • Identify performance gaps and implement coaching plans
  • Conduct one-on-one coaching sessions and team training meetings
  • Assist with onboarding and development of new sales agents
  • Handle escalated customer situations when necessary
  • Maintain a positive, energetic, and accountability-driven culture
  • Work closely with leadership to improve call center performance and sales results

Required Qualifications

  • 5+ years of outbound call center leadership experience
  • Experience supervising sales agents in a call center environment
  • Strong background in call monitoring, quality assurance, and agent coaching
  • Experience managing KPIs and performance metrics
  • Ability to conduct live call coaching and side-by-side training
  • Proven track record improving team productivity and sales performance
  • Strong communication, leadership, and motivational skills
  • Comfortable working on the call center floor throughout the day

Preferred Experience

  • Inside sales management
  • Contact center operations
  • Telesales leadership
  • Call center quality assurance
  • Sales coaching and training
  • Workforce management

What We Offer

  • Competitive compensation
  • Benefits package
  • Stable company with 25+ years of success
  • Growth opportunities
  • Supportive leadership team
  • Opportunity to build and lead a high-performing outbound sales operation

Company Description

About Global Electronic Services
Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.
With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.
Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.