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Remote Inmate Call Monitoring Jobs (NOW HIRING)

RemX

Be Seen First

Remote QA Specialist - $24/hr

Memphis, TN · Remote

$24/hr

Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

RemX

Be Seen First

Quality Assurance Analyst (Remote) - $24/hr

Savannah, GA · Remote

$24/hr

Coaching or training experience preferred not required * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

New

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Maximus

QC/QA Admin II (FEMA, Remote, Temporary)

VA · On-site +1

This Quality Assurance Analyst position will be responsible for providing call monitoring and call ... This is a work at home - remote position. This role is temporary. *Must be a US Citizen per client ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ValorVIP

Debt Recovery Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Remote Inmate Call Monitoring information

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How much do remote inmate call monitoring jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

More about Remote Inmate Call Monitoring jobs
What cities are hiring for Remote Inmate Call Monitoring jobs? Cities with the most Remote Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Remote Inmate Call Monitoring jobs? States with the most job openings for Remote Inmate Call Monitoring jobs include:
What job categories do people searching Remote Inmate Call Monitoring jobs look for? The top searched job categories for Remote Inmate Call Monitoring jobs are:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.
Remote Call Center Trainer

Remote Call Center Trainer

US Service Animals

Mandeville, LA • Remote

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Remote Call Center Trainer
Job Type: Full-Time
Pay: $50,000$65,000 base + $2,000$10,000 annual incentive
Schedule: 40h weekly within 7 AM 11 PM CST
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)

About the Role
SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment. This role ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements so they can transition to production with confidence and meet performance expectations.

What You'll Do
Deliver virtual and classroom call center training for new hires and existing agents
Coach agents through live call monitoring, roleplay, and one-on-one feedback
Develop and update training materials, scripts, and sales exercises
Identify skill gaps and escalate performance risks to the Training Manager
Document daily EOD recaps and live monitoring findings with behavioral specificity

Minimum Requirements
25 years of call center experience in sales or customer service
Experience delivering training, coaching, or onboarding in a call center environment
Strong knowledge of sales techniques, objection handling, and CRM systems
Proficient in Google Workspace, Slides, and learning management tools

Benefits
Health, Dental, Vision, Disability, and Life Insurance
401(k)/Roth IRA Match
Paid Time Off
Free Counseling Services
Remote Work Flexibility
FSA Account Offerings
Discounts on travel, movie tickets, electronics, and more
Hiring Process
Applicants must complete a short assessment before interviews through Test Gorilla.
As an equal-opportunity employer, we are committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited groups specified in applicable federal, state and local laws.