ZipRecruiter

Log In

2

Remote Inmate Call Monitoring Jobs (NOW HIRING)

ReqRoute Inc

Call Center Team Lead

$20.50/hr

Remote Term: Contract Pay Rate: $20.5/hr W2 Job Summary: The Call Center Team Lead is responsible ... Monitor agents' performance in real-time and provide immediate support as needed. Performance ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...

New

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ...

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset ...

Call 4 Health

Team Lead Call Center Remote

Duties and Responsibilities • Constant monitoring of team chats and EZ waits • Supervise all ... Education and/or Experience • AS Degree in Business Administration or equivalent • Call Center ...

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

RxBenefits

Team Lead, Member Services

$56K - $71K/yr

Monitor real-time call center performance and proactively address service level issues * Working in ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...

next page

Showing results 1-20

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs

Remote Inmate Call Monitoring information

See salary details

$8

$16

$20

How much do remote inmate call monitoring jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
More about Remote Inmate Call Monitoring jobs
What cities are hiring for Remote Inmate Call Monitoring jobs? Cities with the most Remote Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Remote Inmate Call Monitoring jobs? States with the most job openings for Remote Inmate Call Monitoring jobs include:
What job categories do people searching Remote Inmate Call Monitoring jobs look for? The top searched job categories for Remote Inmate Call Monitoring jobs are:
Remote Inmate Call Monitoring jobs near you
Call Center Supervisor - Digitech - Remote

Call Center Supervisor - Digitech - Remote

Sarnova HC, LLC

Remote

Full-time

Retirement

Posted 15 days ago

Sarnova rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The Call Center Supervisor is responsible for leading, coaching, and supporting a team of Call Center Specialists and Senior Call Center Specialists within a fully remote, high-volume call center environment. This role ensures the delivery of high-quality patient service while meeting productivity, quality, compliance, and turnaround time expectations.
The Supervisor plays a critical role in real-time operations, handling escalated patient issues, monitoring team performance, providing ongoing feedback and development, and partnering with leadership to drive continuous improvement. Success in this role requires strong leadership skills, sound judgment, and the ability to balance team support with operational accountability.
Essential Duties and Responsibilities:
  • Directly supervise and support a team of Call Center Specialists and Senior Call Center Specialists, providing day-to-day guidance, coaching, and performance oversight
  • Monitor queue activity, staffing coverage, and workloads to ensure service levels, response times, and productivity targets are met
  • Handle or oversee escalated patient calls, including complex or sensitive billing issues requiring advanced customer service and problem resolution
  • Serve as a point of escalation for team members, assisting with complex account research, policy interpretation, and decision-making
  • Conduct regular call monitoring, quality reviews, and documentation audits; provide timely, constructive feedback and coaching
  • Support onboarding and training of new hires, including reinforcement of workflows, systems, compliance standards, and customer service expectations
  • Track individual and team performance metrics, including call volumes, quality scores, adherence, and turnaround times
  • Partner with Call Center leadership to address performance gaps, implement corrective action plans, and recognize high performance
  • Ensure consistent adherence to HIPAA regulations, company policies, client-specific requirements, and compliance standards
  • Communicate updates, process changes, and client requirements clearly and consistently to the team
  • Identify trends, recurring issues, or process inefficiencies and escalate recommendations for improvement
  • Foster a positive, collaborative team culture that supports engagement, accountability, and continuous improvement
  • Assist with scheduling, attendance tracking, and coverage planning in a remote environment
  • Maintain accurate documentation related to coaching, performance discussions, and employee development
  • Additional supervisory or operational duties as assigned

Skills/Experience Required:
  • Education: High School Diploma or Equivalent required; Associate's or Bachelor's degree preferred
  • Minimum 5+ years of call center or customer service experience, preferably in healthcare or billing environments
  • 2+ years of experience in a leadership, lead, or supervisory role strongly preferred
  • Prior experience managing escalations and coaching team members
  • Prior experience handling escalated or complex customer interactions strongly preferred
  • Bilingual (English/Spanish) preferred
  • Strong understanding of call center operations, performance metrics, and quality standards
  • Healthcare billing and insurance knowledge strongly preferred
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) and call center systems
  • Ability to analyze performance data and translate insights into coaching and action plans
  • Excellent communication and interpersonal skills, with the ability to lead difficult conversations professionally and constructively
  • Proven ability to remain calm and decisive in high-pressure, fast-paced environments
  • Strong problem-solving and conflict-resolution skills
  • Highly organized with the ability to manage multiple priorities and deadlines
  • Reliable, punctual, and dependable with strong accountability
  • Ability to lead and support a remote team while maintaining engagement and performance standards
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech

What Sarnova employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply