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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

Monitors the progress and productivity of assigned staff to evaluate employee performance ensuring ... At least four (4) years of call center experience at entry level or equivalent position OR two (2) ...

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Entry Level Inmate Call Monitoring information

What is the difference between Entry Level Inmate Call Monitoring vs Entry Level Security Surveillance Operator?

AspectEntry Level Inmate Call MonitoringEntry Level Security Surveillance Operator
CredentialsBasic background check, possibly security clearanceBasic background check, security clearance often preferred
Work EnvironmentCorrectional facilities, monitoring inmate callsSecurity control rooms, monitoring surveillance feeds
Employer & IndustryCorrectional institutions, government agenciesSecurity firms, government agencies, private companies
Job FocusMonitoring inmate communications for security risksMonitoring security cameras for suspicious activity

Both roles involve monitoring and security, but Entry Level Inmate Call Monitoring focuses on inmate communications within correctional facilities, while Entry Level Security Surveillance Operator emphasizes monitoring surveillance feeds in various security settings. The skills and credentials overlap, but the work environments and specific responsibilities differ.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate communications, such as phone calls, to ensure security and compliance with facility policies. They typically use monitoring software and work in a correctional environment, often requiring attention to detail and knowledge of security procedures.

What companies hire former inmates?

Many companies across various industries hire former inmates, especially those committed to second chances and fair hiring practices. These organizations often partner with reentry programs and may require background checks, but they value skills, work ethic, and rehabilitation efforts. Examples include retail, manufacturing, food service, and construction firms that have inclusive hiring policies.

Are inmate phone calls monitored?

Inmate call monitoring is a common practice in correctional facilities, and staff often listen to or record calls to ensure security and prevent illegal activity. Entry level inmate call monitoring jobs typically involve using specialized software and following strict protocols to oversee inmate communications.

How much money is a 15-minute jail call?

Entry Level Inmate Call Monitoring jobs typically involve overseeing calls that may be subject to charges or monitoring fees. The cost of a 15-minute jail call varies depending on the facility and service provider but can range from a few dollars to over ten dollars. Monitoring these calls requires understanding call procedures and compliance regulations.

What are some common challenges faced by entry-level professionals in inmate call monitoring, and how can they effectively manage them?

Entry-level professionals in inmate call monitoring often encounter challenges such as handling high call volumes, maintaining focus during repetitive tasks, and ensuring strict adherence to confidentiality and legal guidelines. Effective time management and staying alert are crucial, as is developing a strong understanding of institutional protocols. Building good communication with supervisors and seeking feedback can help new monitors quickly adapt and address any uncertainties or stressors in the role.

What is an Entry Level Inmate Call Monitoring position?

An Entry Level Inmate Call Monitoring position involves listening to, reviewing, and documenting phone calls made by inmates in correctional facilities. The primary goal is to ensure that all communications comply with facility rules and to detect any potential security threats or policy violations. Employees in this role typically use specialized software to monitor calls, flag suspicious activity, and report findings to supervisors or law enforcement as needed. This position requires strong attention to detail, discretion, and the ability to handle confidential information.

What are the key skills and qualifications needed to thrive as an Entry Level Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Entry Level Inmate Call Monitoring Specialist, you generally need strong attention to detail, confidentiality, and a high school diploma or equivalent. Familiarity with call monitoring software, recording systems, and basic computer applications is typically required. Excellent listening skills, discretion, and the ability to remain impartial under pressure help individuals excel in this role. These skills ensure accurate monitoring, compliance with regulations, and the security of sensitive communications within correctional facilities.
More about Entry Level Inmate Call Monitoring jobs
What cities are hiring for Entry Level Inmate Call Monitoring jobs? Cities with the most Entry Level Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
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What job categories do people searching Entry Level Inmate Call Monitoring jobs look for? The top searched job categories for Entry Level Inmate Call Monitoring jobs are:
Entry Level Inmate Call Monitoring jobs near you
Infographic showing various Entry Level Inmate Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Temporary. Highlights an 100% In-person job distribution.
Telecom Tech (entry level)

Telecom Tech (entry level)

ViaPath Technologies

Marysville, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Overview

Under the direction of the Field Service Manager, but working largely independently, the Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.  Ensuring all internal processes, procedures, and contractual repair timelines are adhered to. 

The position will be based at the customer site with a requirement to travel to additional sites as needed.

Responsibilities
  • Serve as an Ambassador for ViaPath by fostering a positive relationship with the customer and site POC
  • Work at the direction of the Field Service Manager ("FSM") responsible for the assigned sites in coordination with the facilities.
  • Walk the facility, Pods and Units daily to include tasks such as inspecting tablets and initiating trouble tickets for issues as needed and ensure access points are functioning and report to FSM with issues.
  • Meet daily with the facility Point of Contact (POC) to provide updates on known issues as well as gather any new feedback for newly identified issues
  • Manage all day-to-day support functions including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return.
  • Provide a weekly summary report to the Field Service Manager (FSM)
  • Visit dedicated worksite daily or assigned facilities during scheduled dates if assigned more than one.
  • Initiate and execute trouble resolution guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol.
  • Utilize ViaPath's trouble ticket database to view/maintain all facility information that would be useful in troubleshooting system issues.
  • Update the FSM and SAT on any known issues immediately when known
Qualifications
  • High school diploma or equivalent required; advanced degree a plus
  • Minimum of 1 year of related IT/admin experience.  Must have IT familiarity (i.e., tablet usage, technical support, computer workings, etc.).  Experience with technology troubleshooting, repairs and/or other relevant technical experience desired.
  • Proficient in Windows XP/Windows OS, Microsoft Office Software, and ability to learn other software programs that may be required.
  • Must be a self-starter that can work independently and willing to fully commit to understanding all aspects of support for the site.
  • Ability to multi-task while meeting deadlines.
  • Strong communication skills and ability to interact with and be comfortable being in front of others.
  • Experience working in a fast-paced environment with competing deadlines and priorities.
  • Strong written and oral communication skills.
  • Must have strong attention to detail and record keeping skills.
  • Ability to write reports and/or procedure manuals on an as needed basis.
  • Strong problem-solving skills are required.  Must have the ability to diagnose and define problems, collect data, establish facts, draw valid conclusions, and provide recommendations.
  • Ability to work well in a team environment.
  • Must frequently be able to lift/or move heavy equipment.
  • Must be willing to work in a correctional environment and perform all tasks assigned in various working conditions, which may include but are not limited to:  adverse weather, humidity, dust, and limited space.
  • Must be able and willing to work weekend, evening, and holiday schedules as needed.
  • Position includes travel to multiple facilities in the area.  Must have reliable transportation.
  • Proficient in basic network troubleshooting to include being able to identify network components a plus.
Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
  • Flexible Time Off (FTO) - Including vacation and sick time
  • Company Holidays
  • Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
  • Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
  • Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
  • Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

 

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.

Employment Type: FULL_TIME

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