Monitor and respond to inmate support tickets using established queue processes. * Ensure calls ... Customer service, call center, and support experience preferred. * Experience in the corrections ...
Monitor and respond to inmate support tickets using established queue processes. * Ensure calls ... Customer service, call center, and support experience preferred. * Experience in the corrections ...
Call Center Supervisor
Springdale, AR · On-site
$50K - $65K/yr
Monitor call volume, hold times, and scheduling to ensure adequate staffing and coverage throughout ... Availability to work flexible and extended hours as business needs require, including early ...
Call Center Supervisor
Springdale, AR · On-site
$50K - $65K/yr
Monitor call volume, hold times, and scheduling to ensure adequate staffing and coverage throughout ... Availability to work flexible and extended hours as business needs require, including early ...
Call Center Supervisor
Springdale, AR · On-site
$50K - $65K/yr
Monitor call volume, hold times, and scheduling to ensure adequate staffing and coverage throughout ... Availability to work flexible and extended hours as business needs require, including early ...
Quick apply
Call Center Supervisor
Springdale, AR · On-site
$50K - $65K/yr
Monitor call volume, hold times, and scheduling to ensure adequate staffing and coverage throughout ... Availability to work flexible and extended hours as business needs require, including early ...
Call Center Supervisor
Pittsfield, MA · On-site
$20.50 - $32.12/hr
Works with Customer Support Manager to monitor department goals and objectives. May work with ... Flexible work schedule expectation support staff onsite as needed. Skills & Knowledge: * Customer ...
Call Center Supervisor
Pittsfield, MA · On-site
$20.50 - $32.12/hr
Works with Customer Support Manager to monitor department goals and objectives. May work with ... Flexible work schedule expectation support staff onsite as needed. Skills & Knowledge: * Customer ...
Quality Assurance Monitor
Buffalo, NY · Hybrid
$24/hr
Contribute to creating call monitoring methodologies and ensuring compliance with industry ... A flexible, positive, and solutions-oriented mindset. This is a fast-paced environment that best ...
Quality Assurance Monitor
Buffalo, NY · Hybrid
$24/hr
Contribute to creating call monitoring methodologies and ensuring compliance with industry ... A flexible, positive, and solutions-oriented mindset. This is a fast-paced environment that best ...
Call Center Representative
San Diego, CA · On-site
$17 - $21.25/hr
Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as ... Flexible schedule to include weekends and/or evenings (weekends required). * Call Center and data ...
New
Call Center Representative
San Diego, CA · On-site
$17 - $21.25/hr
Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as ... Flexible schedule to include weekends and/or evenings (weekends required). * Call Center and data ...
New
Call Center Manager
Hauppauge, NY · On-site
Provide flexible coverage of front-desk and/or call center when staffing needs require. * Works ... Complete call-monitoring to ensure quality and training throughout the call center regularly
Quick apply
Call Center Manager
Hauppauge, NY · On-site
Provide flexible coverage of front-desk and/or call center when staffing needs require. * Works ... Complete call-monitoring to ensure quality and training throughout the call center regularly
Call Center Supervisor
Concord, NH · On-site
Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...
Call Center Supervisor
Concord, NH · On-site
Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...
Call Center Supervisor
Concord, NH · On-site
Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...
Call Center Supervisor
Concord, NH · On-site
Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: * $15.50/hour ...
Quick apply
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: * $15.50/hour ...
Call Center Representative (On-Site)
Troy, MI · On-site
$15.50/hr
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: * $15.50/hour ...
Quick apply
Call Center Representative (On-Site)
Troy, MI · On-site
$15.50/hr
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ... Ability to remain flexible and adaptable in a fast-paced environment. Pay / Location: * $15.50/hour ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Case Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Case Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Case Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Call Center Case Representative
$18 - $19.50/hr
A self-starter who consistently meets established productivity, schedule, call monitoring and ... Detail-oriented, flexible, and able to multitask in a fast paced environment * Focused on providing ...
Flexible Inmate Call Monitoring information
See salary details
$11.84 is the 25th percentile. Wages below this are outliers.
$10.82 - $11.93
27% of jobs
$11.93 - $13.05
21% of jobs
The median wage is $13.16 / hr.
$13.05 - $14.16
16% of jobs
$14.68 is the 75th percentile. Wages above this are outliers.
$14.16 - $15.28
23% of jobs
$15.28 - $16.39
5% of jobs
$16.39 - $17.50
2% of jobs
$17.50 - $18.62
0% of jobs
$18.62 - $19.73
0% of jobs
$19.73 - $20.85
0% of jobs
$20.85 - $21.96
0% of jobs
$21.96 - $23.08
5% of jobs
$10
$14
$23
How much do flexible inmate call monitoring jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for flexible inmate call monitoring in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.
What cities are hiring for Flexible Inmate Call Monitoring jobs?
Cities with the most Flexible Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs?
The most popular types of Inmate Call Monitoring jobs are:
What states have the most Flexible Inmate Call Monitoring jobs?
States with the most job openings for Flexible Inmate Call Monitoring jobs include:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 16 days ago
Job description
Job Description: Inmate Support Specialist
Department: Tech Support
Reports To: Tech Support Manager
Position Summary
The Inmate Support Specialist is responsible for providing inmate-facing support for CPC products, services, and account-related requests. This role includes answering inmate support calls, completing required verification, reviewing Chirp and AXXS Support messages, working inmate support tickets and voicemails, and using CPC systems to research and document requests. The Specialist is expected to resolve requests, follow established procedures, and escalate issues when appropriate.
Key Responsibilities
- Answer inbound inmate and resident support calls with professionalism, patience, and clear call control.
- Follow CPC policies for verification, privacy, prohibited actions, account security, and facility-specific support rules.
- Research and resolve inmate inquiries, including fund transfers, account setup, purchases, dropped call reviews, dialing assistance, device login issues, and approved reset requests.
- Review and respond to support messages accurately and within expected service standards.
- Monitor and respond to inmate support tickets using established queue processes.
- Ensure calls, tickets, and support messages are updated, tracked, and closed with proper documentation.
- Use of CPC software and internal resources, including Backoffice, Fusion, Monday, CPC View, AXXS tools, products, Teams updates, manuals, and support resource sheets, to research and document issues.
- Document request details, actions taken, notes added, resolution, and escalation details in the appropriate system.
- Identify repeat issues, unusual activity, potential misuse, service concerns, or customer-impacting risks and report them to management or the appropriate escalation team.
- Escalate requests that require additional technical review, policy guidance, facility involvement, or another department’s support.
- Stay current on CPC product changes, system updates, known issues, and support procedure changes.
- Collaborate with other departments when support issues require additional review.
Qualifications
- Customer service, call center, and support experience preferred.
- Experience in the corrections-industry is a plus but not required.
- Ability to learn CPC systems, internal software, products, support resources, and ticketing processes.
- Basic comfort researching account information and following documented procedures.
- Ability to follow verification, privacy, and security procedures consistently.
Non-Technical Requirements
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and sound judgment.
- High level of accountability and follow-through.
- Team-oriented mindset with a focus on continuous improvement.
Employment Type amp; Benefits:
This is a full-time position offering a comprehensive benefits package, including:
This is a full-time position offering a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- Ancillary Benefits
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- PTO