Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ... flexible, adaptable to constant change, ability to deal with stress. Remote work environment ...
Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ... flexible, adaptable to constant change, ability to deal with stress. Remote work environment ...
Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ... flexible, adaptable to constant change, ability to deal with stress. Remote work environment ...
Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ... flexible, adaptable to constant change, ability to deal with stress. Remote work environment ...
Oversee call monitoring, quality assurance, and coaching. * Ensure script adherence and dealer ... Flexible working arrangements * 'Work Your World' Program encouraging employees to work from ...
Oversee call monitoring, quality assurance, and coaching. * Ensure script adherence and dealer ... Flexible working arrangements * 'Work Your World' Program encouraging employees to work from ...
Classification Technician- Wyandotte County Sheriff's Office
Kansas City, KS · On-site
$21.73 - $23.19/hr
... monitoring staffing levels and adjust inmate in-house count accordingly, answering inmate ... If you need to reach a member of the Human Resources staff, please call (913) 573-5660 or email ...
Classification Technician- Wyandotte County Sheriff's Office
Kansas City, KS · On-site
$21.73 - $23.19/hr
... monitoring staffing levels and adjust inmate in-house count accordingly, answering inmate ... If you need to reach a member of the Human Resources staff, please call (913) 573-5660 or email ...
Case Management Quality Control Analyst
Morrisville, NC · On-site
$22.50 - $30.25/hr
Analyzes potential call trends through call monitoring and works with the internal departments to ... Must be flexible and have the willingness and ability to respond to changing circumstances and ...
Case Management Quality Control Analyst
Morrisville, NC · On-site
$22.50 - $30.25/hr
Analyzes potential call trends through call monitoring and works with the internal departments to ... Must be flexible and have the willingness and ability to respond to changing circumstances and ...
Case Management Quality Control Analyst
Morrisville, NC · On-site
$22.50 - $30.25/hr
Analyzes potential call trends through call monitoring and works with the internal departments to ... Must be flexible and have the willingness and ability to respond to changing circumstances and ...
Case Management Quality Control Analyst
Morrisville, NC · On-site
$22.50 - $30.25/hr
Analyzes potential call trends through call monitoring and works with the internal departments to ... Must be flexible and have the willingness and ability to respond to changing circumstances and ...
Duties and Responsibilities • Constant monitoring of team chats and EZ waits • Supervise all ... Flexible, Adaptable to constant change, Ability to deal with stress This may change, and/be ...
Duties and Responsibilities • Constant monitoring of team chats and EZ waits • Supervise all ... Flexible, Adaptable to constant change, Ability to deal with stress This may change, and/be ...
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
Quick apply
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
Quick apply
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays Equal ...
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
Analyze and identify opportunities through call monitoring and escalation trends to enhance the ... Ability to work a flexible schedule that includes, days, evenings, weekends and holidays Equal ...
CO · On-site
$5.6K - $7.8K/mo
Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...
CO · On-site
$5.6K - $7.8K/mo
Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...
$5.6K - $7.8K/mo
Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...
$5.6K - $7.8K/mo
Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...
Registered Nurse
Delaware, OH · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Delaware, OH · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Mercer, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... a flexible spending account. Requirements: The RN is a fast-paced position, and as such we must ...
Registered Nurse
Mercer, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... a flexible spending account. Requirements: The RN is a fast-paced position, and as such we must ...
Registered Nurse
Delaware, OH · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Delaware, OH · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Mercer, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Mercer, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Indiana, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Registered Nurse
Indiana, PA · On-site
... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... flexible spending account. Requirements The RN is a fast-paced position, and as such we must have ...
Flexible Inmate Call Monitoring information
See salary details
$11.84 is the 25th percentile. Wages below this are outliers.
$10.82 - $11.93
27% of jobs
$11.93 - $13.05
21% of jobs
The median wage is $13.16 / hr.
$13.05 - $14.16
16% of jobs
$14.68 is the 75th percentile. Wages above this are outliers.
$14.16 - $15.28
23% of jobs
$15.28 - $16.39
5% of jobs
$16.39 - $17.50
2% of jobs
$17.50 - $18.62
0% of jobs
$18.62 - $19.73
0% of jobs
$19.73 - $20.85
0% of jobs
$20.85 - $21.96
0% of jobs
$21.96 - $23.08
5% of jobs
$10
$14
$23
How much do flexible inmate call monitoring jobs pay per hour?
Other
This job post has expired today. Applications are no longer accepted.
Job description
The Team Lead's primary responsibility is to supervise the day-to-day operations of the division, ensuring employees are on time, performing and meeting daily, weekly and monthly goals. Other responsibilities include employee motivation, coaching and developing employees. The Team Lead ensures that the shift is adequately staffed and that schedules are adhered.
Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all operators regardless of team designation, ensuring individuals/team meet or exceed performance metrics by communicating performance goals and providing on-going feedback to PCRs regarding performance feedback, monitoring and managing each PCRs performance by utilizing call reports at the individual, and team level, handling escalated calls from irate patients/clients, managing the process to ensure resolution of service issue related to escalate the calls, supporting the Operations Manager and Workforce Manager to ensure staff is properly following their schedules, providing regular performance reports to Operations Manager, conducting annual performance reviews and utilizing rewards and recognition programs to drive appropriate results, adding tickets to the C4H Ticketing System and follow up as needed, being on-call if PCRs, Floor Champs or other Team Leads call out, monitoring and managing Call 4 Health's Key Performance Indicators (KPI), updating Ultipro site with employee tardiness, absences, coaching sessions, timesheets, etc., performing other duties assigned by Management, and other duties assigned dependent on various departments.
Supervisory responsibilities include assisting in selection of employees; and coaching and assessing performance for up to 15 employees.
Education and/or experience required includes AS Degree in Business Administration or equivalent, Call Center Experience, Team Lead or Supervisor Experience.
Tools and equipment used include computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax.
Qualifications include great communication and customer service skills, spelling, typing and sentence structure skills, active listening skills, ability to multi-task and motivate others, great attitude & attendance, team player; receptive to feedback & coaching, accountable & compassionate willingness to teach and be taught.
Physical requirements include sitting for long periods of time, walking, talking; hearing and comprehending. The employee is occasionally required to stand; use hands to operate keyboard, phones, (and other office equipment listed above); stoop, kneel, or crouch.
Work environment includes having professional working relationships with various personalities, flexible, adaptable to constant change, ability to deal with stress. Remote work environment includes maintaining a distraction and noise-free work environment, turning cameras on for all training and meetings, and following the dress code policy.
Skills include management, teaching, mentoring, and coaching, all at expert level. Experience required includes leadership EHR/EMR systems remote call center.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Call 4 Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
Delray Beach, FL, US
Year founded
1997