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Flexible Inmate Call Monitoring Jobs (NOW HIRING)

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Remote QA Specialist - $24/hr

Memphis, TN · Remote

$24/hr

Must be flexible to work an 8hour shift between the hours of operation. M-F(Occasional Saturday ... Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint ...

RemX

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Quality Assurance Analyst (Remote) - $24/hr

Savannah, GA · Remote

$24/hr

Must be flexible to work an 8hour shift between the hours of operation. M-Fri. ***Must be located ... Coaching or training experience preferred not required * QA/call monitoring familiarity preferred

New

Bank OZK

Assistant Manager-Call Center

Alpharetta, GA · On-site

In partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring ... Ability to work flexible hours, including evenings and weekends, and travel as needed for work.

Florence County SC

Correctional Officer

Effingham, SC

$44.10K - $57.50K/yr

Supervises inmate cleaning and other work detail responsibilities; issues and monitors the use of ... Health Flexible Spending Account * Dependent Flexible Spending Account * Onsite Employee Health ...

Livingston County

Corrections Officer - Jail

Howell, MI · On-site

$26.51 - $35.25/hr

... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... Health & Dependent Flexible Spending Accounts * Paid vacation, sick days & holidays. * Up to $500 ...

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As of May 30, 2026, the average hourly pay for flexible inmate call monitoring in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.
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Flexible Inmate Call Monitoring jobs near you
Call Center Team Lead Position Hybrid Williston, VT

Call Center Team Lead Position Hybrid Williston, VT

Gainwell Technologies

Williston, VT • On-site

$41.90K - $59.80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

103rd of 183 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members t.hey serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.
Your role in our mission
  1. Minimum of 2-3 years of experience in a call center or customer support environment, with at least 1 year in a lead, senior rep, or supervisory role.
  2. Demonstrated experience meeting performance metrics, such as AHT, QA scores, attendance, productivity, or service-level targets.
  3. Strong working knowledge of call center systems and tools, including CRM platforms, call monitoring systems, and ticketing or case management tools.
  4. Ability to support and coach staff through performance challenges, including corrective action, skill-building, and process reinforcement.
  5. High school diploma or equivalent required (associate or bachelor's degree preferred, particularly in business, healthcare, or a related field).

What we're looking for
  1. Leadership & Coaching - Ability to motivate, guide, and develop team members through regular feedback, coaching sessions, and performance monitoring.
  2. Communication Skills - Clear, professional written and verbal communication with staff, leadership, and internal partners.
  3. Problem-Solving & Decision-Making - Ability to quickly assess issues, resolve escalated calls, and support reps with complex customer concerns.
  4. Time Management & Organization - Effectively balances coaching, administrative tasks, queue coverage, and metric tracking.
  5. Accountability & Reliability - Models professionalism, strong attendance, policy adherence, and ownership of team results.

What you should expect in this role
8:00-4:30 Monday through Friday
#LI-HYBID
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The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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