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Hourly Inmate Call Monitoring Jobs (NOW HIRING)

Lobel Financial Corporation

Be Seen First

Call Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing ... Competitive hourly pay: $23 - $25/hour * 401(k) with company match * Medical, dental, and vision ...

New

Florence County SC

Correctional Officer

Effingham, SC

$44K - $57K/yr

Supervises inmate cleaning and other work detail responsibilities; issues and monitors the use of ... those who call the County home, by encouraging innovation and economic opportunities, and by ...

Primecare Medical

MAT Registered Nurse

Ebensburg, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

MAT Registered Nurse

Ebensburg, PA · On-site

$33 - $38/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

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Hourly Inmate Call Monitoring information

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How much do hourly inmate call monitoring jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for hourly inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
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Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Call Monitoring Specialist

Zwicker & Associates, P.C.

Hebron, KY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

34th of 34 rated law firms

Job description

Description:

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.


Zwicker is presently seeking a Call Monitoring Specialist to join our team. A Call Monitoring Specialist plays a crucial role in maintaining quality and consistency in customer service interactions. Their main job is to listen to and evaluate recorded or live calls between customer service agents and clients to ensure that standards are being met. It’s a role that blends analytical thinking with a deep understanding of human interaction.


The base hourly rate for this position is $19.00-$20.00.


Responsibilities include

  • Review live and recorded calls and evaluate the call based on predetermined criteria
  • Complete audit summary reports as directed
  • Provide feedback to operations as requested
  • Conduct Clean Desk and other audits as needed
  • Assist in the audit & review of employee training materials
  • Other duties as assigned


Requirements:
  • Two years’ experience in debt collections
  • Prior call monitoring or compliance experience preferred
  • Knowledge of the FDCPA
  • Strong listening skills
  • Strong computer skills and proficiency in Microsoft Excel, Word, and Outlook
  • Excellent communication skills both verbal and written - constant communication with major financial institutions, law firms, and management.
  • Ability to work independently
  • Strong organizational skills, ability to manage multiple priorities
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast-paced, community environment
  • Ability to maintain confidentiality and discretion
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence


Physical Qualifications

  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking


Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/


Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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