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Hourly Inmate Call Monitoring Jobs (NOW HIRING)

Lobel Financial Corporation

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Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Position Overview The Call Center Monitoring Specialist monitors and evaluates collector ... Competitive hourly pay: $23 - $25/hour * 401(k) with company match * Medical, dental, and vision ...

The University of Oklahoma

Training Senior

Norman, OK · On-site

$20 - $20.50/hr

Professional hourly Location: Norman Categories: Finance, Grants & Business Operations Pay Range ... The Training Senior performs call monitoring, evaluation, feedback and documentation. Performs ...

American Gas Products

CUST SERV REP

Woburn, MA · On-site

$22 - $25/hr

Woburn, MA Hourly Non-Exempt: $22.00 - $25.00 commensurate with experience Summary The Customer ... Meet or exceed established call monitoring and customer service performance expectations. * Manage ...

McLennan County

REGISTERED NURSE

Waco, TX · On-site

$41.61/hr

Salary: $41.61 Hourly Location : Waco, TX, TX Job Type: Full-Time Department: JAIL MEDICAL Opening ... Provides ongoing assessment, monitoring, and observation of inmate-patients identified as medically ...

Florence County SC

Correctional Officer

Effingham, SC

$44K - $57K/yr

Supervises inmate cleaning and other work detail responsibilities; issues and monitors the use of ... those who call the County home, by encouraging innovation and economic opportunities, and by ...

Primecare Medical

MAT Registered Nurse

Ebensburg, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

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Hourly Inmate Call Monitoring information

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How much do hourly inmate call monitoring jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for hourly inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

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Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 49% Full Time, 45% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Call Center Monitoring Specialist

LOBEL FINANCIAL

Anaheim, CA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Collections Call Monitoring Specialist

Lobel Financial is seeking a detail-oriented Collections Call Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.

The Collections Call Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.

Key responsibilities include:

  • Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.
  • Measure compliance with applicable legal, regulatory, and internal policy requirements.
  • Track and report key findings and performance trends clearly to management.
  • Identify and report significant compliance concerns or collection-related issues upon discovery.
  • Partner with management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategies.
  • Collaborate with QA/Compliance Teams to identify any process improvements, policy updates.
  • Maintain accurate records of monitoring activities, including call summaries, notes, escalations.
  • Stay updated on industry trends, emerging technologies, and best practices to monitor collection calls.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.

Qualifications include:

  • Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
  • 1-3 years of experience in call center quality assurance, monitoring, or collections operations.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Excellent verbal and written communication skills for reporting and coaching.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.
  • Ability to work independently and meet tight deadlines.

Pay & Benefits:

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement

Lobel Financial is an Equal Opportunity Employer.

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