Hourly Inmate Call Monitoring Jobs (NOW HIRING)

Salary: $21.22 Hourly
Location : 710 South 17th Street, Omaha, NE, NE
Job Type: Full Time
Job Number: 10250
Department: Corrections
Division: CORRECTIONS RECORDS OFFICE
Opening Date: 07/09/2026
Closing Date: 7/23/2026 4:30 PM Central
The Position
Incumbents work under the direction of the Records and Accounting Manager or designee performing account transactions to inmate accounts and processing inmate property inventories.
Essential Functions

• Verify money received from inmates and the public, and create deposit entries for funds.
• Perform cash drops and reconcile cash drawers.
• Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies and the public.
• Comply with Civil Service Rules, collective bargaining agreements, County policies, department policies and laws creating a cooperative, safe, respectful and quality work environment.
• Prepare checks for government agencies, vendors, and the public on inmate's behalf.
• Release account balance to inmates settling accounts upon release from custody.
• Adhere to department policies, procedures, and protocols.
• Maintain safety and security as a priority and incorporate in all actions.
• Provide copies of records to authorized agencies and personnel.
• Receive inmate personal property, inventory, receipt, store and release property.
• Prepare 30-day, destroyed, and missing property receipts for inmates.
• Process inmate property for the intended agency when transferring to another facility.
• Collect and process inmate mail (e.g. physical, electronic).
• Collect, sort, and deliver incoming and outgoing department mail/packages utilizing necessary equipment.
• Assist with scheduling, facilitating, and troubleshooting virtual communication meetings (e.g. court conferences) between inmates and external agencies.
• Ensure virtual meetings follow established guidelines and regulations, and maintain inmate rights.
• Keep secure, organize, and maintain files, documents, and records in various formats.
• Assist with responses to inmate correspondence requests and/or disseminate requests to appropriate areas for processing.
• Process inmate documents (e.g. filing, collection, preparation, scanning).
• Process documents and communication requests (e.g. correspondence with inmates confined at other correctional facilities) for other agencies.
• Store and retrieve inmate files and property from secured storage utilizing necessary equipment.
• Scan and prepare electronic filing for records retention.
• Prepare informational reports and letters of incarcerations.
• Cooperate with law enforcement and staff conducting investigations.
• Answer calls, provide basic information (e.g. department, inmate status) and transfer calls.
• Provide notary services.
• Provide training to staff.
• Report to work with regular, consistent attendance.
• Perform other duties as assigned and directed.

Education and Work Experience and Other Requirements

• High school diploma or equivalent required.*
• Two (2) years of clerical or cashiering experience required.*
• One (1) year of MSOffice experience/training required.
• Experience working in a correctional facility or law enforcement agency preferred.
• Notary Public or eligible to become a Notary Public in the State of Nebraska within 6 months of hire required. Experience providing notary services preferred.
• Bilingual (English/Spanish) preferred.
• Completion of a pre-employment criminal record check, physical assessment and conditional offer drug screen required.
• *Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is generally performed in an office setting at a correctional facility. Noise level is usually moderate to loud. Work hours are typically assigned shifts in a 24/7 environment; however, schedule may vary (e.g. shifts, holidays, weekends, overtime/extra hours, emergency call-in). Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources, and uncooperative/irate individuals.
• Work requires physical activity, including extended periods of standing, sitting, frequent walking, reaching, and occasional kneeling, bending, crouching, stooping, and climbing. Work also requires the ability to frequently lift/carry objects weighing up to 50 pounds and occasionally up to 75 pounds and push/pull up to 55 pounds.
• Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. Communications abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment (e.g. coin and currency machines).

Douglas County is an EOE - Disability/Veterans
Douglas County offers a comprehensive benefit package including:

• Insurance including health, dental, vision, and life
• Pension
• Sick Leave
• Vacation Leave
• 13 Holidays
• Flex Spending Accounts
• Deferred Income plans (457 plan)
• EAP
• Health Savings Accounts

01
What is the highest level of education you have completed?

• High school diploma/GED
• 1 year of college
• 2 years of college
• 3 or more years of college
• Bachelor's Degree

02
How many years of clerical or cashiering experience do you have?

• Less than one year
• One year
• Two years
• Three years
• Four years
• Five or more years

03
Do you have at least one (1) year of experience/training with MS Office?

• Yes
• No

04
Describe your experience working in a correctional facility or law enforcement agency.
05
You must be a Notary Public or eligible to become a Notary Public in the State of Nebraska within 6 months of hire. Do you understand this condition of employment?

• Yes
• No

06
Describe your experience providing notary services.
07
Are you bilingual in English/Spanish?

• Yes
• No

08
Are you able to successfully perform the Essential Functions of the job with or without reasonable accommodation?

• Yes
• No

09
Are you able to meet the Physical Requirements and Working Conditions of this position with or without reasonable accommodation?

• Yes
• No

10
As outlined in the Prison Rape Elimination Act of 2003 The Douglas County Department of Corrections shall ask all applicants and employees who may have contact with inmates directly about previous misconduct described in paragraph (a) of this section in written applications or interviews for hiring or promotions and in any interviews or written self-evaluations conducted as part of reviews of current employees the following questions.115.17(a) The agency shall not hire or promote anyone who may have contact with inmates, and shall not enlist the services of any contractor who may have contact with inmates, who--(1) Has engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution (as defined in 42 U.S.C. 1997);(2) Has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or(3) Has been civilly or administratively adjudicated to have engaged in the activity described in paragraph (a)(2) of this section.Have you ever engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution? (If yes, explain)
11
Have you ever been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse? (If yes, explain)
12
Have you ever been civilly or administratively adjudicated for engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse? (If yes, explain)
13
If you answer yes to claiming Veteran's Preference, you must attach to your application, before submission, a copy of your DD214 including page 4 identifying your character of service (and IF disabled, verification of disability from the VA), OR if you are a spouse of a 100% disabled veteran, you must attach a copy of your spouse's DD214, showing character of service, a copy of the veteran's disability verification from the Department of Veteran's Affairs demonstrating a 100% permanent disability rating, and proof of marriage to the veteran; OR if you are a spouse of an active service member, you must attach a copy of your spouse's active service orders and proof of marriage to the active service member.I understand this requirement that documents must be attached.

• Yes
• No
• I am not claiming Veteran's Preference

14
Have you ever been convicted of a violation of any criminal statute whether felony or misdemeanor, or do you currently have a charge pending for any felony, misdemeanor, or other criminal offense excluding minor traffic violations? NOTE: Applicants are not obligated to disclose a sealed juvenile record of arrest, custody, complaint, disposition, diversion, adjudication, or sentence.

• Yes
• No

15
If you answered "yes", please list offense(s) and date(s) of occurrence(s). NOTE: A conviction record is not an automatic bar to employment. Each case is considered in relation to the position applied for.
16
Are you able to work day shifts Monday through Friday?

• Yes
• No

17
Are you willing to accept this position at $21.22 per hour? (Promotional rates may apply for internal candidates)

• Yes
• No

Required Question