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Hourly Inmate Call Monitoring Jobs (NOW HIRING)

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

Waupaca County, WI

Corrections Officer

Waupaca, WI · On-site

$27.22 - $32.02/hr

... and monitoring of all visual and sound devices utilized to ensure officer's safety, inmate ... phone call. Conduct medical screening interviews with inmates to determine status regarding ...

PrimeCare Medical, Inc.

Registered Nurse

Ebensburg, PA · On-site

$33 - $38/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

Ebensburg, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc

Registered Nurse

Ebensburg, PA · On-site

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

Primecare Medical

Registered Nurse

Ebensburg, PA

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

Registered Nurse

Ebensburg, PA · On-site

$33 - $38/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

PrimeCare Medical, Inc.

Registered Nurse

Ebensburg, PA · On-site

$33 - $38/hr

... call for inmate/patients and provide provisional diagnosis and treatment for selected minor ... In addition to the hourly pay rate PrimeCare Medical also offers Overtime Pay, Shift Differential ...

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How much do hourly inmate call monitoring jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for hourly inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
More about Hourly Inmate Call Monitoring jobs
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What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
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Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 21% Part Time, 3% Temporary, and 3% Nights. Highlights an 100% In-person job distribution, with an average salary of $33,308 per year, or $16 per hour.

Call Center Representative (On-Site)

Edcor Data Services LLC

Troy, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan