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Hourly Inmate Call Monitoring Jobs (NOW HIRING)

AUTAUGA COUNTY COMMISSION

CORRECTIONS DEPUTY

Prattville, AL · On-site

$17.55 - $28.79/hr

Guards and monitors inmates with an emphasis on well-being and security; maintains constant radio ... Conducts roll-call of all prisoners at the start and end of each shift. Delivers all inmate ...

Anderson County

Corrections Deputy

Clinton, TN · On-site

$18.81/hr

Grade 4 / 5 - Starting at $18.81 Hourly REPORTS TO: Shift Corporal, Shift Sergeant, Facility ... Monitors inmate compliance to Detention Facility rules. * Conducts inmate counts and patrols ...

Autauga County, AL

CORRECTIONS DEPUTY

Prattville, AL · On-site

$1K - $2K/wk

Guards and monitors inmates with an emphasis on well-being and security; maintains constant radio ... Conducts roll-call of all prisoners at the start and end of each shift. * Delivers all inmate ...

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How much do hourly inmate call monitoring jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for hourly inmate call monitoring in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

More about Hourly Inmate Call Monitoring jobs
What cities are hiring for Hourly Inmate Call Monitoring jobs? Cities with the most Hourly Inmate Call Monitoring job openings:
What are the most commonly searched types of Inmate Call Monitoring jobs? The most popular types of Inmate Call Monitoring jobs are:
What states have the most Hourly Inmate Call Monitoring jobs? States with the most job openings for Hourly Inmate Call Monitoring jobs include:
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Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 21% Part Time, 3% Temporary, and 3% Nights. Highlights an 100% In-person job distribution, with an average salary of $33,308 per year, or $16 per hour.
Collections Representative

Collections Representative

MIDWEST FIDELITY SERVICES LLC

Ottawa, KS

$15 - $18.50/hr

Full-time

Posted 16 days ago

Job description

Hiring Company Description: 

Not a remote Position.
Located in Ottawa, Kansas 

Collection Representative – Stable Pay with Incentives

We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations. 
Pay Structure:
  • Competitive hourly base pay
  • Modest performance incentives and bonuses
  • Paid training provided
  • Stable income with predictable earnings
  • Growth opportunities specialty roles
Schedule:
  • Full-time
  • Monday–Thursday 7 AM- 4 PM Friday 7 AM- 12PM
  • Consistent daytime schedule
  • No overnight shifts or weekends
Responsibilities:
  • Communicate with consumers regarding unpaid accounts respectfully and professionally
  • Accept and post payments accurately
  • Explain account balances, payment options, and next steps
  • Conduct follow-ups according to company procedures
  • Maintain complete and accurate account records
  • Escalate accounts appropriately when further action is authorized
Qualifications:
  • Experience in collections, billing, customer service, or related fields preferred
  • Strong listening skills and attention to detail
  • Ability to manage multiple tasks while following structured procedures
  • Professional communication skills
  • Strong ability to build rapport and communicate effectively with customers
  • Excellent verbal, typing skills and written communication skills are a must
  • Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment
 
Compliance Standards:
  • All collection efforts must comply with the FDCPA, state laws, and internal policies
  • Representatives are expected to always maintain professionalism and transparency
  • Ongoing compliance training and call monitoring provided

Midwest Fidelity Services LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.