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Hourly Inmate Call Monitoring Jobs in Raleigh, NC

PSI CRO

Site Management Associate II

Durham, NC · On-site

Reviews and coordinates site-specific query resolution with Monitors and sites * Reviews site ... call and take your career to a whole new level. Join the company that focuses on its people and ...

PSI CRO

Site Management Associate II

Durham, NC

Reviews and coordinates site-specific query resolution with Monitors and sites * Reviews site ... call and take your career to a whole new level. Join the company that focuses on its people and ...

PSI CRO

Site Management Associate II

Durham, NC

Reviews and coordinates site-specific query resolution with Monitors and sites * Reviews site ... call and take your career to a whole new level. Join the company that focuses on its people and ...

PSI CRO

Site Management Associate II

Durham, NC

Reviews and coordinates site-specific query resolution with Monitors and sites * Reviews site ... call and take your career to a whole new level. Join the company that focuses on its people and ...

Leisnoi, Inc.

Help Desk Technician

Durham, NC

$21/hr

Incident Management & Call Intake * Serve as the first point of contact for technical support ... Monitor email, messaging platforms, and alerting systems to remain aware of enterprise-wide issues

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How much do hourly inmate call monitoring jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for hourly inmate call monitoring in Raleigh, NC is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Raleigh, NC? The most popular types of Inmate Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Raleigh, NC? For Hourly Inmate Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hourly Inmate Call Monitoring jobs? Cities near Raleigh, NC with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Raleigh, NC as of May 2026, with employment types broken down into 63% Full Time, 30% Part Time, and 7% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.
Sign Language Interpreter - VRS - Part Time - Raleigh, North Carolina

Sign Language Interpreter - VRS - Part Time - Raleigh, North Carolina

Sorenson Communications

Raleigh, NC • On-site

$25 - $60/hr

Part-time

Retirement

Posted 3 days ago

Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

212th of 425 rated business services

Job description

Salary Range: $25-$60 (depending on location, education, and certifications)
Location: Raleigh, NC
Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)
Benefits of interpreting with Sorenson:
  • Flexible Scheduling
  • Premium shifts offered to boost hourly wage
  • Earn CEU's
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US or Canada

A successful candidate will have:
  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate's or bachelor's degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years' experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:
Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.
Responsibilities:
  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:
  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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