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Hourly Inmate Call Monitoring Jobs in Georgia (NOW HIRING)

Corporate Temps

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

Non-negotiable. Hourly Rate: $21.60 **Client is looking for a Customer Service Center (CSC ... Monitors the progress and productivity of assigned staff to evaluate employee performance ensuring ...

Jackson County Georgia

JAILER I

Jefferson, GA · On-site

$22.95/hr

Monitors activities and performs a variety of tasks involving inmates on a daily basis; prepares ... inmate phone call opportunity; determines bond amounts; assigns bed/cell area and notifies ...

TransCor America

Transportation Officer

Lumpkin, GA · On-site

$22.55/hr

Starting Hourly Rate: $22.55 Senior Transportation Officer (after 6-9 months on average based on ... Monitor and supervise inmate, detainee, and/or resident activity per TCA policy. This includes ...

Gwinnett County

Deputy Sheriff Senior

Lawrenceville, GA · On-site

$57K - $92K/yr

... call to receive briefing information and instruction concerning duties and criminal activities ... Monitoring surveillance and screening operations. Managing agency vehicle assignments and ...

City of College Park, GA

Part-Time Jailer

College Park, GA · On-site

$38K - $52K/yr

Salary: $0.01 Hourly Location : 3717 College Street, College Park, GA Job Type: Part-time Job ... Collects, inventories, and logs inmate property at booking. * Maintains routine operations and ...

Henry County, GA

DETENTION OFFICER I

Mcdonough, GA · On-site

$21.58/hr

Salary: $21.58 Hourly Location : 120 Henry Parkway McDonough, GA Job Type: Full-time Job Number ... Monitors and accounts for inmates; conducts intake/booking of inmates on arrival; monitors and ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Georgia? The most popular types of Inmate Call Monitoring jobs in Georgia are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Georgia? For Hourly Inmate Call Monitoring jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Georgia look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Georgia are:
What cities in Georgia are hiring for Hourly Inmate Call Monitoring jobs? Cities in Georgia with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Bilingual Call Center Supervisor

Bilingual Call Center Supervisor

Corporate Temps

Atlanta, GA • On-site

$21.60/hr

Temporary

Posted 16 days ago

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Job description


Location: Hybrid, Downtown HQ. 98% remote.
Two-three days IN-OFFICE per month.
Hours: must be available to work an 8-hour shift between 7a - 6p Monday - Friday. Non-negotiable. 
Hourly Rate: $21.60
**Client is looking for a Customer Service Center (CSC) Supervisor
(Bilingual – Spanish). This candidate will be assigned to the call center team. The call center
operates Monday-Friday from 7:00 am to 6:00 pm. The ideal candidate should be analytical,
supportive, and prepared to act as a resource to the Customer Service Representatives (CSR).
This position reports to the Customer Service Center Manager. The candidate must be available
to work any shift between 7:00 am to 6:15 pm and must be flexible to accommodate changes in
schedule to meet the needs of the business. They will be required to perform the following
duties:
? Under limited supervision, responsible for supervising and training assigned staff in a
customer service center environment.
? Monitors the progress and productivity of assigned staff to evaluate employee
performance ensuring daily and monthly performance results are met.
? Ensures the proper execution of tasks performed in the Customer Service Center by
assigning and monitoring task completion, tracking goals and giving feedback to the
Customer Service Staff.
? Develops and implements operational procedures, coordinates training programs,
evaluates employee performance, serves as a liaison for operational issues, and
responds to customer inquiries and escalated calls.
? Supervises and coaches a staff of state and supporting contracted employees to build
customer loyalty.
? Provides call quality monitoring and control for bilingual calls (5 Live/ 5 Recorded call
monitors on each employee)
? Maintain and track schedule adherence and enter all CSC Adjustments e.g., CSR’s leave
request, call outs etc.
? Update the Customer Service Center schedule as needed
? Interview applicants and makes appropriate selection recommendations according to
applicable shifts.
? All other duties assigned to meet the needs of the business
Maximum hourly pay rate is $21.60.
Qualifications: At least four (4) years of call center experience at entry level or equivalent
position OR two (2) years of lead/supervisory experience in an equivalent position in a
customer service setting communicating information OR completion of a four-year
degree from an accredited college or university AND two (2) years of lead/supervisory
experience in an equivalent position in a customer service setting.  Strong interpersonal
skills, ability to multi-task, and desire to work in a team-focused environment. 
Applicants must be well organized, detail oriented, and possess strong interpersonal
acumen for interacting with a broad range of clients—internally and externally, with a
varied education level. Goal oriented and flexibility to adapt to the needs of the agency

CORPORATE TEMPS logo

About CORPORATE TEMPS

Sourced by ZipRecruiter

For 30 years, we have provided quality placement services to various corporations and government entities. We possess approximately 80 years of collective experience in the field. Corporate Temps is one of the fastest-growing Professional Career Specialist firms in the Southeast region, armed with a staff of qualified and experienced Consultants. As an established staffing industry affiliate, we hold numerous partnerships throughout the state and nationwide. We pride ourselves on our ability to customize our service, offering to meet the individual needs of each client. Upon the onset of each new opportunity, we thoroughly assess the client organization to gain a full understanding of their culture and staffing needs. From the onset, a primary point of contact is assigned to each new client, ensuring clear and open lines of communication and complete client satisfaction. Give us a call today; we are ready to accommodate your staffing needs.

Company size

1 - 10 Employees

Headquarters location

Norcross, GA, US

Year founded

1991

Social media

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