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Remote Inmate Call Monitoring Jobs in Georgia (NOW HIRING)

Ryder

Call Center Representative

Alpharetta, GA · Remote

$18/hr

... Remote Position - Remote Training - Start date: September 14, 2026 Prefer those with prior call ... All calls are monitored for Quality Assurance purposes and Call Center Customer Service ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Georgia? The most popular types of Inmate Call Monitoring jobs in Georgia are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Georgia? For Remote Inmate Call Monitoring jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Georgia look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Georgia are:
What cities in Georgia are hiring for Remote Inmate Call Monitoring jobs? Cities in Georgia with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Georgia as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 33% In-person, and 67% Remote job distribution.

Call Center Representative 1 - Remote

Ryder

Atlanta, GA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Ryder rating

7.2

Company rating: 7.2 out of 10

Based on 512 frontline employees who took The Breakroom Quiz

186th of 359 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Schedule: Must be open to working a shift with a start time between the hours of 7:00am - 8:00pm. An 8:00pm shift start is considered 2nd shift

Salary: $18.00/hr, - shift differential of $1.00 is given if placed on 2nd shift

Remote Position - Remote Training - Start date: September 14, 2026

Prefer those with prior call center experience


Essential Functions

  • CUSTOMER SERVICE:
    Assist customers who are experiencing a vehicle breakdown
    Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
    Improve the quality and consistency of customer communications and ensure customer's expectations are met
    Drive improvement of Customer Satisfaction Index (CSI) scores
  • WORK FLOW MANAGEMENT:
    Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
    Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
    Coordinate outside repair with vendors and customers
  • ADMINISTRATIVE:
    Effectively handle all incoming calls and follow up calls
    Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc...
    All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews


Additional Responsibilities

  • Performs other duties as assigned
  • Contribute to making the call center a great place to work
  • Display a courteous and positive attitude daily
  • The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays


Skills and Abilities

  • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
  • Strong verbal and written communication skills
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
  • Ability to work independently and as a member of a team
  • Detail oriented with excellent follow-up practices
  • Apply effective phone skills
  • Ability to work in a fast paced environment with occasional process changes.
    Embrace change and growth as the call center is growing at a rapid pace.


Qualifications

  • H.S. diploma/GED required
  • Three (3) years or more in Customer Service with issues resolution required


Travel
None
DOT Regulated
No

#LI-post #INDexempt #FB

#LI-JJ

Job Category

Customer Service

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.


Your Voice. Your Success. The Future We Build Together.



Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$18.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

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