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Remote Inmate Call Monitoring Jobs in Georgia (NOW HIRING)

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Monitors and reports customer satisfaction levels to ensure compliance with service level ... For remote positions located outside of the US, pay will be determined based the candidate ...

MatrixCare

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Monitors and reports customer satisfaction levels to ensure compliance with service level ... For remote positions located outside of the US, pay will be determined based the candidate ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Monitors and reports customer satisfaction levels to ensure compliance with service level ... For remote positions located outside of the US, pay will be determined based the candidate ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Georgia? The most popular types of Inmate Call Monitoring jobs in Georgia are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Georgia? For Remote Inmate Call Monitoring jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Georgia look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Georgia are:
What cities in Georgia are hiring for Remote Inmate Call Monitoring jobs? Cities in Georgia with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Georgia as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution.
Call Center Supervisor (Cashway Direct)

Call Center Supervisor (Cashway Direct)

Eagle Business Credit

Woodstock, GA • On-site, Remote

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Eagle Business Credit provides working capital funding to small and medium sized businesses through invoice factoring. Our 'can do' mentality and open approach to business is a refreshing change from most financial organizations today. We pride ourselves on delivering Personal. Service. Excellence. and the ability to Make It Happen using common sense rather than a computer algorithm or a rigid set of rules and regulations.

We are seeking a highly motivated Call Center Supervisor (Cashway Direct) to join our team. This position will be based in our Woodstock, GA office and will be an important part of our growing team. We offer an opportunity to gain valuable experience in the sales industry and contribute to the growth of our organization. If you are a motivated individual with a passion for sales and business development, we encourage you to apply.

Why Join Our Team?

  • Comprehensive medical, dental and vision insurance, include a robust wellness platform with monetary incentives
  • Company-paid life and disability insurance
  • Paid Time Off
  • Flexible Spending Account
  • HSA with company contributions
  • 401(k) with 6% match
  • Paid Parental Leave
  • Tuition Assistance

Job Overview

The Call Center Supervisor (Cashway Direct) leads and develops an outbound sales team, both in-office and remote. This role focuses on driving team performance, managing sales pipelines, and ensuring the team generates qualified opportunities that turn into funded deals.

The supervisor is responsible for coaching, monitoring daily activity, enforcing best practices, and making sure all leads are handled quickly and professionally. They also ensure accurate Salesforce tracking and maintain accountability across the team.

This position requires a hands-on leader who can improve processes, motivate employees, and work closely with leadership to ensure smooth operations from initial contact through funding. Strong organization, communication, and leadership skills are essential to balance performance management and team development while maintaining a positive, high-energy work environment.

Key Responsibilities

  • Lead, coach, and develop a team of 8+ Business Development Associates
  • Drive team performance to meet or exceed daily, monthly, and quarterly KPIs and revenue targets
  • Conduct regular one-on-one coaching, call monitoring, and pipeline reviews
  • Manage hiring, onboarding, performance management, and retention of team members
  • Ensure timely lead response and consistent follow-up across inbound and outbound opportunities
  • Maintain strong Salesforce (CRM) discipline and accurate activity tracking
  • Monitor and report on team KPIs (call volume, conversion rates, pipeline activity, revenue, etc.)
  • Lead daily team meetings and communicate clear performance expectations
  • Partner with Marketing, Underwriting, Operations, and leadership to support business goals
  • Foster a positive, high-energy, and performance-driven team culture across hybrid teams

Experience & Qualifications

  • Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent experience)
  • 3+ years of leadership experience in a call center, sales, or high-volume environment
  • Experience managing teams of 6+ employees, including remote team members
  • Proven ability to build, develop, and improve team performance
  • Experience with Salesforce or similar CRM systems
  • Industry experience in financial services, logistics, or B2B services preferred

Annual Salary $65,000 - $70,000

EEO STATEMENT: Eagle Business Credit, LLC is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.