Atlanta, GA · On-site
$14.50 - $19/hr
We use Objective C and Swift programming languages to create native applications for iPhone ... The Transportation Call Center Contact Agent will work with a team of other Transportation Call ...
Atlanta, GA · On-site
$14.50 - $19/hr
We use Objective C and Swift programming languages to create native applications for iPhone ... The Transportation Call Center Contact Agent will work with a team of other Transportation Call ...
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data ... Prior call center experience strongly preferred. * Medical claims processing experience preferred.
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data ... Prior call center experience strongly preferred. * Medical claims processing experience preferred.
Atlanta, GA · On-site
$100K - $138K/yr
We are seeking a highly skilled and experienced Senior Contact Center Engineer to lead and design ... Experience with capturing customer call flow requirements and developing call flow scripts
Atlanta, GA · On-site
$100K - $138K/yr
We are seeking a highly skilled and experienced Senior Contact Center Engineer to lead and design ... Experience with capturing customer call flow requirements and developing call flow scripts
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data ... Prior call center experience strongly preferred. * Medical claims processing experience preferred.
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data ... Prior call center experience strongly preferred. * Medical claims processing experience preferred.
Network Engineer IV - Sr. Contact Center Voice Engineer Location: Atlanta, GA Contract : 3 Years ... Train call center personnel on routine system administration and maintenance. * Participate in ...
Quick apply
Network Engineer IV - Sr. Contact Center Voice Engineer Location: Atlanta, GA Contract : 3 Years ... Train call center personnel on routine system administration and maintenance. * Participate in ...
... Inventory Call Center and Store modules Strong experience in Inventory Sync Inventory publish ... Engineering or related field Thank You, Nitin Ph: Email: ;br /> Cystems Logic Inc . (a Sybyte ...
... Inventory Call Center and Store modules Strong experience in Inventory Sync Inventory publish ... Engineering or related field Thank You, Nitin Ph: Email: ;br /> Cystems Logic Inc . (a Sybyte ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
... engineers, scientists, digital innovators, program and construction managers and other ... Previous experience working in a call center, customer service, 911 Operator or dispatching ...
Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...
Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...
Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...
Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...
This role involves working as an IBM Sterling OMS Engineer and Analyst, with a focus on designing ... Excellent hands-on experience in customization of DOM, Pricing, Payment, Inventory, Call Center ...
This role involves working as an IBM Sterling OMS Engineer and Analyst, with a focus on designing ... Excellent hands-on experience in customization of DOM, Pricing, Payment, Inventory, Call Center ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Identify trends, anomalies, and correlations in call center data to recommend improvements in ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Escalate unresolved issues to higher-level support or engineering teams. * Document all ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Escalate unresolved issues to higher-level support or engineering teams. * Document all ...
Atlanta, GA · On-site
... programming & support of in-line scanners. • Responsible for communications for I.S. related issues and/or concerns between the CFC / Call Center management team and the CSC I.S. Team. • Works ...
Atlanta, GA · On-site
... programming & support of in-line scanners. • Responsible for communications for I.S. related issues and/or concerns between the CFC / Call Center management team and the CSC I.S. Team. • Works ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... strategy, call drivers, workforce management, agent experience, service levels, technology ...
Atlanta, GA · On-site
$139K - $230K/yr
Call Center Platform Modernization:Lead data engineering efforts supporting the migration to a new SaaS-based call center platform, building and maintaining pipelines that integrate the modernized ...
Atlanta, GA · On-site
$139K - $230K/yr
Call Center Platform Modernization:Lead data engineering efforts supporting the migration to a new SaaS-based call center platform, building and maintaining pipelines that integrate the modernized ...
| Aspect | Call Center Engineer | Call Center Technician |
|---|---|---|
| Required Credentials | Bachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNA | Associate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA |
| Work Environment | Designing, implementing, and maintaining call center systems; often in office or technical settings | Installing, troubleshooting, and repairing call center equipment; on-site or remote |
| Employer & Industry Usage | Telecommunications companies, large call centers, IT service providers | Call center service providers, IT support firms, internal corporate IT teams |
While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.
$14.50 - $19/hr
Contractor
Posted 11 days ago
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.
3+ years' work experience (minimum) ... 5+ years preferred:
Excellent command on English and Spanish Language
Strong customer service skills and phone etiquette.
Must have clean criminal record with the ability to pass finger-print background check.
Provide support for IT projects-installation of software on machines and mobiles.
Vikas Kumar
vikas.kumar(@)360itpro.com
