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Call Center Engineer Jobs in Georgia (NOW HIRING)

Deloitte

Senior Data Engineer

Atlanta, GA · On-site

$101K - $138K/yr

As an experienced Senior Data Engineer you will have the ability to share new ideas and collaborate ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

Acuity Brands, Inc.

Network Engineer Senior

Conyers, GA

$83K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Acuity Inc is seeking a Senior Network Engineer with a focus on firewall administration and a ... Voice and Call Center system configuration. * Leading incident resolution efforts and postmortems.

Oracle

Trainer 3

Atlanta, GA · On-site

We are looking for an adept iOS Developer. You will develop mobile applications in a variety of different fields and push the limits of mobile technologies. * Design, code, analyze, and test systems ...

Oracle

Trainer 3

Atlanta, GA

We are looking for an adept iOS Developer. You will develop mobile applications in a variety of different fields and push the limits of mobile technologies. * Design, code, analyze, and test systems ...

Acuity, Inc.

Network Engineer Senior

Conyers, GA · On-site

$83K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Acuity Inc is seeking a Senior Network Engineer with a focus on firewall administration and a ... Voice and Call Center system configuration. * Leading incident resolution efforts and postmortems.

Acuity Brands

Network Engineer Senior

Conyers, GA · On-site

$83K - $113K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Acuity Inc is seeking a Senior Network Engineer with a focus on firewall administration and a ... Voice and Call Center system configuration. * Leading incident resolution efforts and postmortems.

Mars

Trainer 3

Atlanta, GA · On-site

We are looking for an adept iOS Developer. You will develop mobile applications in a variety of different fields and push the limits of mobile technologies. * Design, code, analyze, and test systems ...

Oracle

Trainer 3

Atlanta, GA

We are looking for an adept iOS Developer. You will develop mobile applications in a variety of different fields and push the limits of mobile technologies. * Design, code, analyze, and test systems ...

Express Employment Professionals

Be Seen First

Industrial Maintenance Mechanic

Marietta, GA · On-site

$30 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... interface with our engineering department and perform the repair Perform documented safety ... Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager ...

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All JobsCall Center Engineer JobsCall Center Engineer Jobs in Georgia

Call Center Engineer information

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.

What are popular job titles related to Call Center Engineer jobs in Georgia?

For Call Center Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Call Center Engineer jobs in Georgia look for?

The top searched job categories for Call Center Engineer jobs in Georgia are:

Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

ITM/Tivoli/Netcool Engineer

Avani Technology Solutions, Inc.

Atlanta, GA • On-site

Full-time

Re-posted 9 days ago

Job description

Role: ITM/Tivoli/Netcool Engineer
Work Location: Atlanta GA
Duration: 6 Months
Job Description
Provides technical support to users for moderately complex computer related technical problems. Excellent customer service. Answers help desk telephones and responds to moderately complex customer inquiries to ensure customer needs are met. Assists the customer in resolving complex technical problems by providing guidance regarding software and hardware problems. Resolves or refers highly complex technical problems as appropriate. Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a incident management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
A: Must Skills Customer facing position
B: Plus Skills Technical helpdesk
Call center experience
C: degrees, certifications/training None
D: Industry expertise None
E: Detailed job responsibilities Provides technical support to users for moderately complex computer related technical problems. Excellent customer service. Answers help desk telephones and responds to moderately complex customer inquiries to ensure customer needs are met. Assists the customer in resolving complex technical problems by providing guidance regarding software and hardware problems. Resolves or refers highly complex technical problems as appropriate. Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a incident management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
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