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Call Listener Jobs in Georgia (NOW HIRING)

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

Apply Early

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Active listening skills. * Problem-solving and conflict resolution abilities. * Ability to ...

Tanisha Systems, Inc.

Call Center Agents

Martinez, GA · On-site

$12 - $15.75/hr

Active listening skills * Ability to follow tactical call flows to optimize the customer experience. Minimum Requirements: * Outstanding Customer Service skills. * Excellent skills in the following ...

Tanisha Systems

Call Center Agents

Augusta, GA · On-site

$11.50 - $15.25/hr

Active listening skills Ability to follow tactical call flows to optimize the customer experience. Minimum Requirements: Outstanding Customer Service skills. Excellent skills in the following areas:

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

About the job Call Center Agents Position: Call Center Agent Company Overview: Confident Staff ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Columbus, GA · On-site

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Augusta, GA · On-site

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Macon, GA · On-site

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Cellular Sales

Call Center Representative

Savannah, GA · On-site

$15 - $18.75/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... Communication Skills - Clear, concise verbal communication and active listening to engage customers ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Georgia? For Call Listener jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Georgia look for? The top searched job categories for Call Listener jobs in Georgia are:
What cities in Georgia are hiring for Call Listener jobs? Cities in Georgia with the most Call Listener job openings:
Call Listener jobs near you
Call center agents

Call center agents

Apptad Inc

Augusta, GA • On-site

$14 - $18.50/hr

Full-time

Posted 12 days ago

Be an early applicant

Job description

Job Title: Retention call center agents
Location: ONSITE Augusta, GA 30907

 

The candidate should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

The candidate must have call center experience and  kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

·Promote and retain products and services.

·Experience in customer retention or sales and call center operations.

·Prior experience in a call center environment is required.

·Deliver excellent customer service over the phone.

·Negotiate and process save/service order requests from customers.

·Interact with customers patiently, tactfully, and efficiently.

·Clearly explain applicable fees and adjustments to customers.

·Offer product and service options tailored to customer needs.

·Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience


ABOUT US 

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

OUR MISSION

Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.

Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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